Lake Street Secure Self Storage

Review: Upon rental of my unit initially, I was required to pay the prorated days upon my entering from the 1st of the month (as this is when this businesscycles its bills). However, upon exiting my unit with 6 days left in the month, I was rfuaed credit because it was less than 10 days from the 1st. Though I stated that if I entered 6 days prior, I'd pay for those days at pro-rated rate and therfore should receive a credit for the pro-rated days I was exiting the unit that have already been paid for. Service woman said she saw my argument but woild not issue a refund.Desired Settlement: I work in customer service for a company that bills in advance. Any time someone has paid ahead, we are require by law to provide credit back to the customer based on a pro-rated date of services that were not used. I don't feel that not doing so is legal. I realize this refund is a very small amount ($35/month divided by 30 multipled by 6 days unused is only $7) but I feel this is an unfair practice and violates business laws.

Business

Response:

We have received your notice of a complaint against our company submitted on 3/25/16, ID number [redacted]. Our response follows below. Please note that the copies of the first two pages of the rental agreement are copies of the agreement signed by the customer. The name and address of the customer have been blanked out, but we can provide a complete copy of the agreement reflecting the customer's information and signature should you need it.Customer rented a 5x10 climate controlled unit on August 7, 2015. Monthly rent on the 5x10 is $55, Customer paid $44.35 in rent which paid them up on the unit for the remainder of August, or until September 1 (all units have a due date of the first of the month).On August 31, 2015, customer paid $55 rent for the month of September.On October 1, 2015, rent for the month of October came due. Customer did not pay on 10/1/15, but came in to the office on October 3 and wanted to move from the 5x10 to a 5x5 at $35 per month. We did not charge the customer a late fee of $10 as allowed for in paragraph 3 of the rental agreement (see copy of page 1 attached). Customer paid $36.29 rent, representing 2 days at $55 per month and 29 days at $35 per month. This paid the customer up until October 31.Customer did not pay another payment until November 30 even though it was due on November 1. Customer thus paid $35 rent plus a $10 late fee. This payment paid the month of November. Another payment became due on December 1.Customer did not pay another payment until January 13, 2016. Total due at that time was $100 ($70 rent and $30 late fees) but customer paid only $50.On February 5, 2016, customer was mailed a notice of lien proceedings and impending auction of the contents of the unit on March 9, 2016. Customer was again more than 31 days late with payment, but we did not assess an additional lien sale fee of $50 as allowed for in paragraph 3 of the rental agreement.Customer did not make another payment until February 26, 2016 which paid the unit up through February 29.Rent for the month of March was not made until March 4. Again, we did not charge the customer a late fee of $10 as allowed for in the rental agreement. This paid the rent for the month of March.Customer came in to our office on March 25, 2016 and advised she was moving out of the storage unit that day. She requested a refund of rent for the 6 days she would not be using in March. We advised her that we do not give rent refunds on move outs. The rental agreement states in paragraph 8 "Rent paid for month in which Occupant moves out early shall not be refunded." (See copy of page 2 attached.)Respectfully,[redacted]General ManagerSouthwest Storage, Inc.dba Lake Street Secure Self StorageAttachments