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Lakeforest Oldsmobile, Inc.

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Reviews Lakeforest Oldsmobile, Inc.

Lakeforest Oldsmobile, Inc. Reviews (2)

October 9, To Whom it May Concern:As a Maryland dealer we do not always know the exact fees or documents that the other states charge or require to title and register vehiclesIt is our process to explain to the customer at the time of sale that the purchase order states estimated
fees and they will be responsible for any fees that are above the amount on the purchase orderWe did contact the customer for his social security number because that was one of the items NJ required in order to process his registration.When the customer called in prior to his temporary tag expiring he was told that there were additional fees due of $and he stated he would not pay itHe then went to NJ Motor Vehicles and they refused to give him another set of tags due to the fact that they had issued a set already and called us to see if we had the tagsThey advised him that he needed to contact us to obtain the tagsAt this time our management staff agreed to accept $from him and he provided us with a credit card number to chargeIt is our position that we have already given this customer a goodwill credit of $which he agreed to on September 17,
Phil F
Sales Manager

Review: I called from N.J. for a OTD on a van. They gave me a price stating "does not include the cost of N.J. tag and title fees. I will confirm this amount as soon as possible." they then gave me a final price including all N.J. fees. I drove down there purchased the vehicle, received a receipt stating "nothing owed". I was told I would receive my plates and title in the mail before the temporary expired. I received a call from them that they needed my social number to finalize the N.J. papers, I gave it to them. I didnt receive anything any the temporary plate was expiring in a few days so I called and left them a message. They called me back the next day saying they made a mistake on the N.J. fees and I need to pay them another $268.00 if I want my plates which they were holding. I tried explaining to them that they gave me a final OTD price and they have to honor it, they should absorb it in their 299.00 title processing fee. They said no, and they will not give me my plates till I pay it. They say it says on contract in perenteses that all charges are estmated and therefore have a right to charge me more now. I tried explaining that when you give a final price including all fees then its their problem. They final were willing to split the cost and charged me $134.00.Desired Settlement: A refund on the $134.00

Business

Response:

October 9, 2014To Whom it May Concern:As a Maryland dealer we do not always know the exact fees or documents that the other states charge or require to title and register vehicles. It is our process to explain to the customer at the time of sale that the purchase order states estimated fees and they will be responsible for any fees that are above the amount on the purchase order. We did contact the customer for his social security number because that was one of the items NJ required in order to process his registration.When the customer called in prior to his temporary tag expiring he was told that there were additional fees due of $268.00 and he stated he would not pay it. He then went to NJ Motor Vehicles and they refused to give him another set of tags due to the fact that they had issued a set already and called us to see if we had the tags. They advised him that he needed to contact us to obtain the tags. At this time our management staff agreed to accept $134.00 from him and he provided us with a credit card number to charge.It is our position that we have already given this customer a goodwill credit of $134.00 which he agreed to on September 17, 2014. Phil FSales Manager

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Description: Contractors - General

Address: 905 N Frederick Ave, Gaithersburg, Maryland, United States, 20879

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