#ffffff;"> I am replying back to you in regards to [redacted] 's complaintCase# [redacted] The vehicle was first brought into our shop on 5-17-by a man named [redacted] and he was given a loaner carHe stated that the driver side rear tire was loose and about to fall offWe determined that the entire rear end system was worn out and destroyedBoth rear hub and bearing assemblies would have failed initally with a noise being present but we believe that the customer kept driving vehicle and in return they took out the knuckles,differental,axles,and brakesWe called Mr [redacted] and gave him an estimate for repairsWhich was for both rear knuckles, both tie rods, both hub and bearing assemblies, both loaded calipers,both rotors,both axles and rear differental rebuild along with an alignmetMr [redacted] stated that he wanted to keep the repair costs as cheap as possibleTo keep costs down we went with aftermarket hub and bearing assemblies,axles and axle seals, loaded calipers and differental assembly was usedAll the other parts were fordFord parts come with a month 12,mile warrantyAll aftermarket parts come with a part only warrantyThe used rear differental came with no warranty which was explained to Mr ***With authorization from Mr [redacted] we repaired the vehicle and on the test drive noticed that there was a hum noise from the front end and found both front hub bearing assemblies were noisyWith authorization we also replaced both front hub and bearing assemblies with ford partsWe left Mr [redacted] a voice mail letting him know that the vehicle was completeHe called back and said he would stop by and payAfter a few days the vehicle was still not picked up and we called him again and got same answer from Mr [redacted] that he would be here in a couple daysThis went on and on for weeksFinally we just wanted our loaner car back and told him the vehicle could stay here until he got enough money to pay the bill but we really needed our loaner car backAnother week went by and he wouldnt drop our car off or return any of our phone callsWe had to have left at least voicemailsFinally we decided to call the police departmentThey came and ran the plates and thats when we figured out that the vehicle didnt belong to Mr [redacted] it actually belonged to [redacted] The police department got ahold of Mr [redacted] and it turned out that Mr [redacted] had given our loaner car to Mr [redacted] without us knowingSo the police told Mr [redacted] to have our loaner car back to us by the end of the business dayMr [redacted] arrived with the loaner car and paid the bill and took the vehicleAbout a month later Mr [redacted] returned stating that the rear end felt looseWe determined that the driver side rear ball joint was wornHe elected not to have the repairs done at our shopThen on 3-5-with 8,miles having occoured since original repairs were done Mr [redacted] stated that the passanger side rear axle had come out of rear endOur technician removed the passanger side rear axle and installed c-clip and topped off fluidsAt that time the customer was explained to that the rear differental that was installed was used and we would take care of this repair as a goodwill for him and if he had any issues in the future related to the used rear end it would be his responsiblity for repair costsIf you have any furthur questions or need anymore information let us know Thanks, Lakeland Motor Sales
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] They have still not addressed the initial complaint That when they replaced the c-clip the axle was bent and the upper control are was cracked and they never brought it to my attention and that the faulty axle caused the damage to the differential They should be responsible for the repairs because they installed a faulty part that caused further damage and in regards to why I didn't bring it back to them for repair is because it was a problem with the repairs that they had preformed and they said that they would take no further responsibility for any further repairs Regards, [redacted] Ii
Good Afternoon, We also forgot to mention that on june we replaced the rear pinion seal at no charge to the customerWe have done goodwill repairs for himTo clear up confusion on the last repairs that we made, we removed the pass rear axle and replaced the c-clipWe feel that even though the customer was verbally told that the rear differental was a used part and we were not responsible for any further repairs on that part if something happened in the future, we feel that he should have given us the opportunity to look at the vehicle and offer him assistance and he chose to take it to another shopIf you need anything else let us know Thank you
#ffffff;"> I am replying back to you in regards to [redacted] 's complaintCase# [redacted] The vehicle was first brought into our shop on 5-17-by a man named [redacted] and he was given a loaner carHe stated that the driver side rear tire was loose and about to fall offWe determined that the entire rear end system was worn out and destroyedBoth rear hub and bearing assemblies would have failed initally with a noise being present but we believe that the customer kept driving vehicle and in return they took out the knuckles,differental,axles,and brakesWe called Mr [redacted] and gave him an estimate for repairsWhich was for both rear knuckles, both tie rods, both hub and bearing assemblies, both loaded calipers,both rotors,both axles and rear differental rebuild along with an alignmetMr [redacted] stated that he wanted to keep the repair costs as cheap as possibleTo keep costs down we went with aftermarket hub and bearing assemblies,axles and axle seals, loaded calipers and differental assembly was usedAll the other parts were fordFord parts come with a month 12,mile warrantyAll aftermarket parts come with a part only warrantyThe used rear differental came with no warranty which was explained to Mr ***With authorization from Mr [redacted] we repaired the vehicle and on the test drive noticed that there was a hum noise from the front end and found both front hub bearing assemblies were noisyWith authorization we also replaced both front hub and bearing assemblies with ford partsWe left Mr [redacted] a voice mail letting him know that the vehicle was completeHe called back and said he would stop by and payAfter a few days the vehicle was still not picked up and we called him again and got same answer from Mr [redacted] that he would be here in a couple daysThis went on and on for weeksFinally we just wanted our loaner car back and told him the vehicle could stay here until he got enough money to pay the bill but we really needed our loaner car backAnother week went by and he wouldnt drop our car off or return any of our phone callsWe had to have left at least voicemailsFinally we decided to call the police departmentThey came and ran the plates and thats when we figured out that the vehicle didnt belong to Mr [redacted] it actually belonged to [redacted] The police department got ahold of Mr [redacted] and it turned out that Mr [redacted] had given our loaner car to Mr [redacted] without us knowingSo the police told Mr [redacted] to have our loaner car back to us by the end of the business dayMr [redacted] arrived with the loaner car and paid the bill and took the vehicleAbout a month later Mr [redacted] returned stating that the rear end felt looseWe determined that the driver side rear ball joint was wornHe elected not to have the repairs done at our shopThen on 3-5-with 8,miles having occoured since original repairs were done Mr [redacted] stated that the passanger side rear axle had come out of rear endOur technician removed the passanger side rear axle and installed c-clip and topped off fluidsAt that time the customer was explained to that the rear differental that was installed was used and we would take care of this repair as a goodwill for him and if he had any issues in the future related to the used rear end it would be his responsiblity for repair costsIf you have any furthur questions or need anymore information let us know Thanks, Lakeland Motor Sales
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] They have still not addressed the initial complaint That when they replaced the c-clip the axle was bent and the upper control are was cracked and they never brought it to my attention and that the faulty axle caused the damage to the differential They should be responsible for the repairs because they installed a faulty part that caused further damage and in regards to why I didn't bring it back to them for repair is because it was a problem with the repairs that they had preformed and they said that they would take no further responsibility for any further repairs Regards, [redacted] Ii
Good Afternoon, We also forgot to mention that on june we replaced the rear pinion seal at no charge to the customerWe have done goodwill repairs for himTo clear up confusion on the last repairs that we made, we removed the pass rear axle and replaced the c-clipWe feel that even though the customer was verbally told that the rear differental was a used part and we were not responsible for any further repairs on that part if something happened in the future, we feel that he should have given us the opportunity to look at the vehicle and offer him assistance and he chose to take it to another shopIf you need anything else let us know Thank you