Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I will call [redacted] with regards to the leaking truck cap I purchasedPlus, I will also ask Mr [redacted] if the said dome light could be wiredto my dashboard light switch so it could be operated when my dashboard light switch is in the au***atic or on position for which I keep my switch positioned generallyPlease keep my case open until there is a resolutionI will notify youroffice when that happens Thanks very much for your assistance in this matter Regards, [redacted]
[redacted] called and talked to [redacted] [redacted] was able to resolve all of his concerns by installing a switch (allows the light to activate on when the back door is open) and tailgate seal See attached no charge invoice Thank you, [redacted] Office Manager
LAKELAND SPORTS CENTER, INC WPlank Rd., P.OBox 18, Greenbush, WI PH: ###-###-#### Toll Free: ###-###-#### Web Site: www.lakelandtruckcaps.com Manufacturer of Quality Truck Caps & Lids Distributor of Truck and Sport Utility Vehicle Accessories July 29, Dear *** [redacted] When Mr [redacted] ordered his truck cap and tailgate liner he did not indicate that he wanted his dome light wired directly to his battery, therefore when his truck cap was installed the standard method of connecting his dome light was usedThis standard method is used industry wide when an aftermarket accessory is installed It allows the truck owner to use the light at night when he would normally have his lights on and avoid leaving it on in error and draining the batteries charge This method is preferred by most cus***ers Mr [redacted] called and talked to [redacted] our Corporate Sales Manager and expressed his dissatisfaction with the way the dome light worked [redacted] explained to him that his dome light was the standard installation, but that we have a direct wired option available at an additional charge that we offer [redacted] immediately offered to upgrade him to this option at no charge [redacted] scheduled an appointment for that same day and Mr [redacted] brought his truck in and our service tech installed the dome light with the direct wire option After the upgraded wiring was completed Mr [redacted] still was not happy He did not like how the wiring was ran to the battery To install the dome light to the battery so it can be used independently of the lights on the vehicle we need to direct wire it to the battery We use Auto fuse holders, fuses and 14glx wiring The wiring is zip tied to the underbody of the truck and up to the battery being sure to secure the wires so they are not dangling excessively or touching the engine In Mr [redacted] case, when he expressed his concern that the wires dangling we added more ties to alleviate his concerns He still was unhappy and proceeded to insult the Service Tech and use profane language in our store [redacted] explained that this was the way our industry installs an aftermarket accessory to the truck We felt there was nothing more we could do to satisfy the cus***er We sell truck caps a year the majority of them prefer the standard dome light installation and are happy with it The cus***ers that prefer the direct wire option are also happy with their choice and have not expressed concern about the way it was installed or feel the wires are dangling excessively We were not made aware of any leaking problems and have not been given the opportunity to correct it If Mr [redacted] would call and make an appointment we can address his leaking issue and look at the wiring one more time, but I am confident the wiring is installed correctly Please have Mr [redacted] call [redacted] at 9###-###-#### to set up an appointment Sincerely, [redacted] Office Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and I will call [redacted] with regards to the leaking truck cap I purchasedPlus, I will also ask Mr [redacted] if the said dome light could be wiredto my dashboard light switch so it could be operated when my dashboard light switch is in the au***atic or on position for which I keep my switch positioned generallyPlease keep my case open until there is a resolutionI will notify youroffice when that happens Thanks very much for your assistance in this matter Regards, [redacted]
[redacted] called and talked to [redacted] [redacted] was able to resolve all of his concerns by installing a switch (allows the light to activate on when the back door is open) and tailgate seal See attached no charge invoice Thank you, [redacted] Office Manager
LAKELAND SPORTS CENTER, INC WPlank Rd., P.OBox 18, Greenbush, WI PH: ###-###-#### Toll Free: ###-###-#### Web Site: www.lakelandtruckcaps.com Manufacturer of Quality Truck Caps & Lids Distributor of Truck and Sport Utility Vehicle Accessories July 29, Dear *** [redacted] When Mr [redacted] ordered his truck cap and tailgate liner he did not indicate that he wanted his dome light wired directly to his battery, therefore when his truck cap was installed the standard method of connecting his dome light was usedThis standard method is used industry wide when an aftermarket accessory is installed It allows the truck owner to use the light at night when he would normally have his lights on and avoid leaving it on in error and draining the batteries charge This method is preferred by most cus***ers Mr [redacted] called and talked to [redacted] our Corporate Sales Manager and expressed his dissatisfaction with the way the dome light worked [redacted] explained to him that his dome light was the standard installation, but that we have a direct wired option available at an additional charge that we offer [redacted] immediately offered to upgrade him to this option at no charge [redacted] scheduled an appointment for that same day and Mr [redacted] brought his truck in and our service tech installed the dome light with the direct wire option After the upgraded wiring was completed Mr [redacted] still was not happy He did not like how the wiring was ran to the battery To install the dome light to the battery so it can be used independently of the lights on the vehicle we need to direct wire it to the battery We use Auto fuse holders, fuses and 14glx wiring The wiring is zip tied to the underbody of the truck and up to the battery being sure to secure the wires so they are not dangling excessively or touching the engine In Mr [redacted] case, when he expressed his concern that the wires dangling we added more ties to alleviate his concerns He still was unhappy and proceeded to insult the Service Tech and use profane language in our store [redacted] explained that this was the way our industry installs an aftermarket accessory to the truck We felt there was nothing more we could do to satisfy the cus***er We sell truck caps a year the majority of them prefer the standard dome light installation and are happy with it The cus***ers that prefer the direct wire option are also happy with their choice and have not expressed concern about the way it was installed or feel the wires are dangling excessively We were not made aware of any leaking problems and have not been given the opportunity to correct it If Mr [redacted] would call and make an appointment we can address his leaking issue and look at the wiring one more time, but I am confident the wiring is installed correctly Please have Mr [redacted] call [redacted] at 9###-###-#### to set up an appointment Sincerely, [redacted] Office Manager