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Lakeland Unique Pools, Spas, Patio N More

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Lakeland Unique Pools, Spas, Patio N More Reviews (1)

A COMPANY WITH EXCELLENT CUSTOMER SERVICE....We purchased our first hot tub with Lakeland Unique Pools and Spas recently and we LOVE it! The employees were so helpful, and patient with us, going above and beyond. When we purchased it, we were having a house built. Due to circumstances beyond our control, the house was not completed on time. They held the hot tub for us until the house was completed. They delivered it, leaving us all the supplies and information that we needed to get it running once the electrician installed the wiring needed for the hot tub. They left it about 2 feet away from the wall so that the electrician could work. After the electrician was done, he refused to move it back for us, so we were left with a hot tub in the middle of our lanai, that we could not fill or use until it was put back in the right place. We tried to move it, but couldn't budge it. We tried to get some "strong men" to move it for us, but no go. The job would take 2 minutes, but we couldn't even find anyone we could HIRE to do it for us. With no other option, I called Lakeland Unique Pools and Spas back to see if they knew anyone closer, if they had any idea what we could do OR if we could hire THEM to do it (even though they are about 45 minutes away from us). We couldn't believe it when they came out, MOVED our hot tub back for us...THEN FILLED IT, setting it all up with the chemicals, etc, all while we were away from home, and it was running, ready for us to use that same day! Rodney and his crew came out without any hesitation!! How nice it is to find a business that still has such great customer service. AND GUESS WHAT... THEY DIDN'T CHARGE US ANYTHING!!! I was willing to pay them and they refused! Again, what other company do you know nowadays that what do that for you?
I will definitely drive the extra miles to purchase all of our spa supplies from them, recommend them to anyone and everyone, and purchase our NEXT hot tub from them, too! THANK YOU FOR GOING ABOVE AND BEYOND, AND FOR DOING ALL THAT YOU HAVE DONE FOR US!! IT IS TRULY APPRECIATED!

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Address: 2326 E Edgewood Dr, Lakeland, Florida, United States, 33803-3607

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