Lakeport Emergency Medical Corp

Review: SOMETIME BETWEEN NOVEMBER AND DECEMBER OF 2013 THE AUTOMATED SYSTEM THAT THIS COMPANY PROVIDED WAS NOT FUNCTIONING. I CALLED AND LEFT SEVERAL MESSAGES OVER THIS COURSE OF TIME TO MAKE A PAYMENT, AND NEVER RECEICVED A CALL BACK. I CONTINUED TO CALL THE TOLL FREE NUMBER AND IN THE MONTH OF FEBRUARY 2014 THE AUTOMATED SYSTEM WAS WORKING AGAIN. I WAS ABLE TO MAKE TWO PAYMENTS, AND RATHER THAN APPLYING BOTH PAYMENTS TO MY ACCOUNT THE COMPANY THOUGHT IT WAS A MISTAKE AND REMOVED MY SECOND PAYMENT. THEY AUTOMATED SYSTEM CONTINUED TO HAVE PROBLEMS, AND ONCE I RECEIVED THE STATEMENT SHOWING THAT ONLY THE ONE PAYMENT WAS APPLIED I STARTED CALLING AND LEAVING MESSAGES AGAIN. I FINALLY GOT IN TOUCH WITH SOMEONE IN THE MONTH OF APRIL AND ASKED FOR MY FINAL BALANCE TO GET THIS BILL PAID OFF. I WAS PROVIDED A SPECIFIC AMOUNT AND INFORMED THAT I DID NOT OWE ANYMORE MONEY. THE PERSON INFORMED ME THAT THE MISTAKE HAD BEEN CORRECTED. I RECEIVED A BILL IN SEPT 2014 STATING THAT I STILL OWED THE $**. I CONTACTED THE BILLING DEPARTMENT AND SPOKE WITH [redacted]. HE TOOK THE PAYMENT FOR $**, AND TRANSACTION POSTED TO MY BANK ACCOUNT ON OCTOBER 17, 2014. I HAD REQUESTED THAT A SUPERVISOR CONTACT ME IN REGARDS TO THE MISTAKES THAT WERE MADE TO MY ACCOUNT OVER THE LAST YEAR. I NEVER RECEIVED A CALL BACK. I JUST RECENTLY RECEIVED A STATEMENT NOT REFLECTING THE PAYMENT FOR OCTOBER 17, 20104 WITH THE BILLING STATEMENT DATE OF 11/06/2014. MY COMPLAINT IS THAT THIS COMPANY DOES NOT PROVIDE A RELIABLE SYSTEM TO MAKE PAYMENTS, NOR DOES THEIR STAFF KNOW HOW TO MANAGE MY ACCOUNT.Desired Settlement: MY DESIRED SETTLEMENT WOULD BE TO HAVE THIS COMPANY CONTACT ME AND DISCUSS WHY THIS PAYMENT HAS NOT BEEN APPLIED TO MY ACCOUNT. I AM WILLING TO PROVIDE MY BANK STATEMENT REFLECTING THAT THE PAYMENT HAS BEEN MADE ON OCTOBER 17, 2014. I WOULD ALSO LIKE FOR THIS COMPANY TO PROVIDE AN AUTOMATED SYSTEM AND A BILLING DEPARTMENT THAT IS RELIABLE FOR OTHER CONSUMERS.