We would like to say how very unfortunate we feel, that this complaint could not be resolved
We at Lakes Body Shop, take pride in doing a professional job well done and do everything in our power to completely satisfy our clientsWe understand that sometimes, no matter how hard we try, a few of our clients are impossible to please
Our calculations on the repair are correct $in repairs to the bumper and fender, $for rental fees, for the total of $Backordered parts, as well as our clients not listing to phone messages, are out of our controlWe are in hopes that Ms*** is successful in locating a repair facility that will completely satisfy her
Complaint: [redacted]I am rejecting this response because:The response is incorrect. I paid 1072.78 for the work completed I was never told the wrong mirror was bout and my quote for repair was three days in which a month has now passed. The responded called on 12-11-2015 and refused to complete the work unless I withdrew my complaint with Revdex.com. Sincerely,[redacted]
Ms [redacted] came in with an estimate and check, from Great West Casualty, in the amount of $1861.08 including a rental. She asked us to do only minor repairs. The original
estimate Kirk wrote for her, was $1349.70. That was our agreed price with the customer. She cashed her...
check from the insurance company.
Ms. [redacted] brought her vehicle in for repairs, on November 19, 2015. We began the repairs on the 19th. We ordered the parts from Larson Hyundai, on 11/18/2015
The mirror was delivered and was wrong. We reordered the correct mirror from Larson again and they could not tell us when it would arrive. It actually arrived on
12/03/2015. When we discovered the wrong part, Kirk called and left messages for Ms. [redacted], that her mirror was on order. She did not listen to the messages. She
arrived on November 23, to pick up the vehicle and the mirror was not here. Because, she had not listened to messages she was unaware of the issue with
the mirror. We repaired the front bumper and right front fender that was on the original estimate. She then asked Kirk to remove the missing parts from the
estimate. She was charged for the repairs to the bumper and fender only. The amount she paid was $959.00 plus rental car in the amount of $1072.78.
In regards to our receptionist, we replayed our office video and see no evidence of any body language or throwing of a credit card. Our receptionist is a
very professional and we find it hard to believe she would treat anyone rudely, not even an angry customer.
We would like to say how very unfortunate we feel, that this complaint could not be resolved
We at Lakes Body Shop, take pride in doing a professional job well done and do everything in our power to completely satisfy our clientsWe understand that sometimes, no matter how hard we try, a few of our clients are impossible to please
Our calculations on the repair are correct $in repairs to the bumper and fender, $for rental fees, for the total of $Backordered parts, as well as our clients not listing to phone messages, are out of our controlWe are in hopes that Ms*** is successful in locating a repair facility that will completely satisfy her
Complaint: [redacted]I am rejecting this response because:The response is incorrect. I paid 1072.78 for the work completed I was never told the wrong mirror was bout and my quote for repair was three days in which a month has now passed. The responded called on 12-11-2015 and refused to complete the work unless I withdrew my complaint with Revdex.com. Sincerely,[redacted]
Ms [redacted] came in with an estimate and check, from Great West Casualty, in the amount of $1861.08 including a rental. She asked us to do only minor repairs. The original
estimate Kirk wrote for her, was $1349.70. That was our agreed price with the customer. She cashed her...
check from the insurance company.
Ms. [redacted] brought her vehicle in for repairs, on November 19, 2015. We began the repairs on the 19th. We ordered the parts from Larson Hyundai, on 11/18/2015
The mirror was delivered and was wrong. We reordered the correct mirror from Larson again and they could not tell us when it would arrive. It actually arrived on
12/03/2015. When we discovered the wrong part, Kirk called and left messages for Ms. [redacted], that her mirror was on order. She did not listen to the messages. She
arrived on November 23, to pick up the vehicle and the mirror was not here. Because, she had not listened to messages she was unaware of the issue with
the mirror. We repaired the front bumper and right front fender that was on the original estimate. She then asked Kirk to remove the missing parts from the
estimate. She was charged for the repairs to the bumper and fender only. The amount she paid was $959.00 plus rental car in the amount of $1072.78.
In regards to our receptionist, we replayed our office video and see no evidence of any body language or throwing of a credit card. Our receptionist is a
very professional and we find it hard to believe she would treat anyone rudely, not even an angry customer.