Lakes Disposal Services, Inc.

Consumer Response /* (3000, 15, 2014/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Most of the story is fictitious. I was told, upon opening the account, that a roll of carpet constituted a bulk item. A length of the roll of carpet was never...

specified, and I was capable of moving the roll down my 200 foot driveway myself. While there were times I did forget to put the can out, I am not disputing those times. I am disputing the roll of carpet not being picked up after several weeks. There has never been a "huge pile of trash" out front, and I was never contacted as cited in the document for excessive snow (nor do I remember them not picking up due to snow), and I was never contacted about some guidelines of what makes up a bulk item (neither upon starting the agreement, nor after the roll was left for several weeks).
The attached story describes several times that there were rolls of carpet left out there -- it was the same roll of carpet. Any other rolls I have left out were indeed picked up, but this one was not. Additionally, the 1/2 sheet of 1/4" plywood is irrefutably lighter than any trash can, excluding an empty can. This was also never taken.
I have never authorized the $37.50 charge that Lakes has made against my account. As a matter of fact, while reversing the charges, I actually cancelled the wrong card since I didn't know the origin card. It was only weeks later that I noticed on a statement it was a different card. I never authorized Lakes to store my payment card information, and I did not authorize the transaction in any form. My bank has since reversed the illegal transaction performed by Lakes, and I plan to utilize the policies in place by their merchant processor to pursue legal practices by this company in the future.
The desired result has been achieved, not through the actions of Lakes Disposal, but through my bank who reversed the unlawful charge. I have since changed all payment cards to prevent future illegal debits to my account by this company.
The rebuttal they have submitted is full of fictitious information, and I do not accept the response as accurate to any degree from this company.
Business Response /* (4000, 17, 2014/09/05) */
On February 5, 2014 our driver called in while attempting to reach customers address and noted that the customers road was not plowed and we were unable to service. Our office left a msg for customer that we would have to return after road was clear, or take 2 weeks accumulated trash the following week. We did not hear back from customer....On April 9, 2014 our driver called from customers address and said customer had a huge pile of trash at the curb but the actual garbage can was up by the house (not at the curb for us to empty/service). Driver took the trash that was at the curb and a plastic table as a bulk item. There was also a roll of carpeting that driver indicated to be longer than 12' long and rolled up (too heavy for one person). Driver indicated he left the carpet. Our office called the customer and left them a msg that customer would have to cut the roll of carpet into smaller rolls for the driver to collect. They would have to 4'x 2' rolls and 50 lbs., or less, and taped or tied after rolled. We also advised customer that one roll at this 4'x2' size is a bulk item. Anything more than this would need to be scheduled as an extra pick up by calling our office to schedule. We did not hear back from customer...On June 18, 2014 our driver called from customers address and said customer had an excessive pile of trash again. Driver emptied his trash can and took 1 bulk item next to can. Driver also indicated there was more carpeting once again next to can and it is too heavy to lift. Our office called customer again and left msg advising requirements for carpeting. We also advised in the msg about their past due invoice which was mailed 5/1/14 and due 6/1/14. We did not hear back from customer....On July 5, 2014, our office called and left another message for customer regarding their past due account....On July 9, 2014, customer[redacted] called our office. He said he called and cancelled his service and now he is getting messages that he is past due and wants to know why. Our customer service rep asked Customer WHEN he cancelled. He did not know. Custome Service rep asked Customer WHO he spoke with. Customer did not know. Customer asked WHY he cancelled. Customer said because his bulk items are not being taken. Our customer service rep explained we left msgs for him. The rep explained driver calling into office indicating what he took and what he left and why. The rep explained he still has a past due balance on his account that he owes for the $37.50. [redacted] acknowledged this and said he would take care of it...On July 18, 2014, our office called customer and left msg regarding past due balance....on July 22, 2014, our office called customer. Processed his credit card for the balance of $37.50. Account was closed. Our Company has done everything we were suppose to do for the Customer. We serviced him for the entire months of June and a portion of July which we pro-rated before he paid, which was a total of $37.50. After payment was made, customer reversed the charges with his ccard company and still owes our Company this money for services rendered. Thank you.
Consumer Response /* (4200, 19, 2014/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They re-sent the same response as last time, which I rejected.
Business Response /* (4000, 21, 2014/09/12) */
Mr.[redacted] made a payment to our Company which he states resulted in an overdraft. Therefore, he is placing blame on our Company because he did not want to pay the charges to our Company and then the overdraft fees which resulted. We have responded to the initial complaint as to why his trash was not collected and why he was not receiving a refund. There is nothing more to add.

Revdex.com:
I am disappointed in the companies response but I will wait for them to pick up my bins this week to receive a refund. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We service the residential customer on a weekly basis.  Upon starting service, customer was provided a trash and recycle receptacle.  These are provided at no charge to the customer for their use, for the time they are a customer.  Upon cancellation, if any refund is due we issue the...

refund after containers are returned.  Our average turnaround time for having the receptacles removed is within 14 days.  Since June 15th, 2017 on a weekly basis, the customer has placed wood and siding in both of her trash and recycle containers.  These items are not recyclable and cannot be taken in the recycle truck.  Additionally, there is a limit of what trash we can collect on a weekly basis. The trash collector has noted that he has taken the limit, including some of the wood each week.  The recycle collector has noted the recycle container is full of non-recycle items (i.e. wood and siding which was not collected).  The customer called our office on July 20th, screaming to cancel service because we didn’t take all of the wood/siding.  The customer service rep explained to her there is a limit each week and because of non-recyclable items in her recycle receptacle, they were not collected.  Our rep confirmed she would cancel her service, as requested.  Customer seemed to calm down. Our rep continued advising her we would then come out to her address, remove the containers and afterwards, she would be issued her refund.  The customer began screaming again wanting her money returned now, threatening to call the Revdex.com and give us a bad review if we did not.  She continued screaming and threatening until she hung up.  We have her address on our list to remove containers this week. She must have empty containers available at the curb for removal this week of July 24th. Once the containers are returned we will process her refund of $84.00.  A check would be mailed to her address which we have on file.   Thank you. ell us why here...