We service the residential customer on a weekly basis Upon starting service, customer was provided a trash and recycle receptacle These are provided at no charge to the customer for their use, for the time they are a customer Upon cancellation, if any refund is due we issue the refund after containers are returned Our average turnaround time for having the receptacles removed is within days Since June 15th, on a weekly basis, the customer has placed wood and siding in both of her trash and recycle containers These items are not recyclable and cannot be taken in the recycle truck Additionally, there is a limit of what trash we can collect on a weekly basisThe trash collector has noted that he has taken the limit, including some of the wood each week The recycle collector has noted the recycle container is full of non-recycle items (i.ewood and siding which was not collected) The customer called our office on July 20th, screaming to cancel service because we didn’t take all of the wood/siding The customer service rep explained to her there is a limit each week and because of non-recyclable items in her recycle receptacle, they were not collected Our rep confirmed she would cancel her service, as requested Customer seemed to calm downOur rep continued advising her we would then come out to her address, remove the containers and afterwards, she would be issued her refund The customer began screaming again wanting her money returned now, threatening to call the Revdex.com and give us a bad review if we did not She continued screaming and threatening until she hung up We have her address on our list to remove containers this weekShe must have empty containers available at the curb for removal this week of July 24thOnce the containers are returned we will process her refund of $ A check would be mailed to her address which we have on file Thank youell us why here
Consumer Response / [redacted] (3000, 15, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Most of the story is fictitiousI was told, upon opening the account, that a roll of carpet constituted a bulk itemA length of the roll of carpet was never specified, and I was capable of moving the roll down my foot driveway myselfWhile there were times I did forget to put the can out, I am not disputing those timesI am disputing the roll of carpet not being picked up after several weeksThere has never been a "huge pile of trash" out front, and I was never contacted as cited in the document for excessive snow (nor do I remember them not picking up due to snow), and I was never contacted about some guidelines of what makes up a bulk item (neither upon starting the agreement, nor after the roll was left for several weeks) The attached story describes several times that there were rolls of carpet left out there -- it was the same roll of carpetAny other rolls I have left out were indeed picked up, but this one was notAdditionally, the 1/sheet of 1/4" plywood is irrefutably lighter than any trash can, excluding an empty canThis was also never taken I have never authorized the $charge that Lakes has made against my accountAs a matter of fact, while reversing the charges, I actually cancelled the wrong card since I didn't know the origin cardIt was only weeks later that I noticed on a statement it was a different cardI never authorized Lakes to store my payment card information, and I did not authorize the transaction in any formMy bank has since reversed the illegal transaction performed by Lakes, and I plan to utilize the policies in place by their merchant processor to pursue legal practices by this company in the future The desired result has been achieved, not through the actions of Lakes Disposal, but through my bank who reversed the unlawful chargeI have since changed all payment cards to prevent future illegal debits to my account by this company The rebuttal they have submitted is full of fictitious information, and I do not accept the response as accurate to any degree from this company Business Response / [redacted] (4000, 17, 2014/09/05) */ On February 5, our driver called in while attempting to reach customers address and noted that the customers road was not plowed and we were unable to serviceOur office left a msg for customer that we would have to return after road was clear, or take weeks accumulated trash the following weekWe did not hear back from customer....On April 9, our driver called from customers address and said customer had a huge pile of trash at the curb but the actual garbage can was up by the house (not at the curb for us to empty/service)Driver took the trash that was at the curb and a plastic table as a bulk itemThere was also a roll of carpeting that driver indicated to be longer than 12' long and rolled up (too heavy for one person)Driver indicated he left the carpetOur office called the customer and left them a msg that customer would have to cut the roll of carpet into smaller rolls for the driver to collectThey would have to 4'x 2' rolls and lbs., or less, and taped or tied after rolledWe also advised customer that one roll at this 4'x2' size is a bulk itemAnything more than this would need to be scheduled as an extra pick up by calling our office to scheduleWe did not hear back from customer...On June 18, our driver called from customers address and said customer had an excessive pile of trash againDriver emptied his trash can and took bulk item next to canDriver also indicated there was more carpeting once again next to can and it is too heavy to liftOur office called customer again and left msg advising requirements for carpetingWe also advised in the msg about their past due invoice which was mailed 5/1/and due 6/1/We did not hear back from customer....On July 5, 2014, our office called and left another message for customer regarding their past due account....On July 9, 2014, customer [redacted] called our officeHe said he called and cancelled his service and now he is getting messages that he is past due and wants to know whyOur customer service rep asked Customer WHEN he cancelledHe did not knowCustome Service rep asked Customer WHO he spoke withCustomer did not knowCustomer asked WHY he cancelledCustomer said because his bulk items are not being takenOur customer service rep explained we left msgs for himThe rep explained driver calling into office indicating what he took and what he left and whyThe rep explained he still has a past due balance on his account that he owes for the $ [redacted] acknowledged this and said he would take care of it...On July 18, 2014, our office called customer and left msg regarding past due balance....on July 22, 2014, our office called customerProcessed his credit card for the balance of $Account was closedOur Company has done everything we were suppose to do for the CustomerWe serviced him for the entire months of June and a portion of July which we pro-rated before he paid, which was a total of $After payment was made, customer reversed the charges with his ccard company and still owes our Company this money for services renderedThank you Consumer Response / [redacted] (4200, 19, 2014/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They re-sent the same response as last time, which I rejected Business Response / [redacted] (4000, 21, 2014/09/12) */ Mr[redacted] made a payment to our Company which he states resulted in an overdraftTherefore, he is placing blame on our Company because he did not want to pay the charges to our Company and then the overdraft fees which resultedWe have responded to the initial complaint as to why his trash was not collected and why he was not receiving a refundThere is nothing more to add
We service the residential customer on a weekly basis Upon starting service, customer was provided a trash and recycle receptacle These are provided at no charge to the customer for their use, for the time they are a customer Upon cancellation, if any refund is due we issue the refund after containers are returned Our average turnaround time for having the receptacles removed is within days Since June 15th, on a weekly basis, the customer has placed wood and siding in both of her trash and recycle containers These items are not recyclable and cannot be taken in the recycle truck Additionally, there is a limit of what trash we can collect on a weekly basisThe trash collector has noted that he has taken the limit, including some of the wood each week The recycle collector has noted the recycle container is full of non-recycle items (i.ewood and siding which was not collected) The customer called our office on July 20th, screaming to cancel service because we didn’t take all of the wood/siding The customer service rep explained to her there is a limit each week and because of non-recyclable items in her recycle receptacle, they were not collected Our rep confirmed she would cancel her service, as requested Customer seemed to calm downOur rep continued advising her we would then come out to her address, remove the containers and afterwards, she would be issued her refund The customer began screaming again wanting her money returned now, threatening to call the Revdex.com and give us a bad review if we did not She continued screaming and threatening until she hung up We have her address on our list to remove containers this weekShe must have empty containers available at the curb for removal this week of July 24thOnce the containers are returned we will process her refund of $ A check would be mailed to her address which we have on file Thank youell us why here
Consumer Response / [redacted] (3000, 15, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Most of the story is fictitiousI was told, upon opening the account, that a roll of carpet constituted a bulk itemA length of the roll of carpet was never specified, and I was capable of moving the roll down my foot driveway myselfWhile there were times I did forget to put the can out, I am not disputing those timesI am disputing the roll of carpet not being picked up after several weeksThere has never been a "huge pile of trash" out front, and I was never contacted as cited in the document for excessive snow (nor do I remember them not picking up due to snow), and I was never contacted about some guidelines of what makes up a bulk item (neither upon starting the agreement, nor after the roll was left for several weeks) The attached story describes several times that there were rolls of carpet left out there -- it was the same roll of carpetAny other rolls I have left out were indeed picked up, but this one was notAdditionally, the 1/sheet of 1/4" plywood is irrefutably lighter than any trash can, excluding an empty canThis was also never taken I have never authorized the $charge that Lakes has made against my accountAs a matter of fact, while reversing the charges, I actually cancelled the wrong card since I didn't know the origin cardIt was only weeks later that I noticed on a statement it was a different cardI never authorized Lakes to store my payment card information, and I did not authorize the transaction in any formMy bank has since reversed the illegal transaction performed by Lakes, and I plan to utilize the policies in place by their merchant processor to pursue legal practices by this company in the future The desired result has been achieved, not through the actions of Lakes Disposal, but through my bank who reversed the unlawful chargeI have since changed all payment cards to prevent future illegal debits to my account by this company The rebuttal they have submitted is full of fictitious information, and I do not accept the response as accurate to any degree from this company Business Response / [redacted] (4000, 17, 2014/09/05) */ On February 5, our driver called in while attempting to reach customers address and noted that the customers road was not plowed and we were unable to serviceOur office left a msg for customer that we would have to return after road was clear, or take weeks accumulated trash the following weekWe did not hear back from customer....On April 9, our driver called from customers address and said customer had a huge pile of trash at the curb but the actual garbage can was up by the house (not at the curb for us to empty/service)Driver took the trash that was at the curb and a plastic table as a bulk itemThere was also a roll of carpeting that driver indicated to be longer than 12' long and rolled up (too heavy for one person)Driver indicated he left the carpetOur office called the customer and left them a msg that customer would have to cut the roll of carpet into smaller rolls for the driver to collectThey would have to 4'x 2' rolls and lbs., or less, and taped or tied after rolledWe also advised customer that one roll at this 4'x2' size is a bulk itemAnything more than this would need to be scheduled as an extra pick up by calling our office to scheduleWe did not hear back from customer...On June 18, our driver called from customers address and said customer had an excessive pile of trash againDriver emptied his trash can and took bulk item next to canDriver also indicated there was more carpeting once again next to can and it is too heavy to liftOur office called customer again and left msg advising requirements for carpetingWe also advised in the msg about their past due invoice which was mailed 5/1/and due 6/1/We did not hear back from customer....On July 5, 2014, our office called and left another message for customer regarding their past due account....On July 9, 2014, customer [redacted] called our officeHe said he called and cancelled his service and now he is getting messages that he is past due and wants to know whyOur customer service rep asked Customer WHEN he cancelledHe did not knowCustome Service rep asked Customer WHO he spoke withCustomer did not knowCustomer asked WHY he cancelledCustomer said because his bulk items are not being takenOur customer service rep explained we left msgs for himThe rep explained driver calling into office indicating what he took and what he left and whyThe rep explained he still has a past due balance on his account that he owes for the $ [redacted] acknowledged this and said he would take care of it...On July 18, 2014, our office called customer and left msg regarding past due balance....on July 22, 2014, our office called customerProcessed his credit card for the balance of $Account was closedOur Company has done everything we were suppose to do for the CustomerWe serviced him for the entire months of June and a portion of July which we pro-rated before he paid, which was a total of $After payment was made, customer reversed the charges with his ccard company and still owes our Company this money for services renderedThank you Consumer Response / [redacted] (4200, 19, 2014/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They re-sent the same response as last time, which I rejected Business Response / [redacted] (4000, 21, 2014/09/12) */ Mr[redacted] made a payment to our Company which he states resulted in an overdraftTherefore, he is placing blame on our Company because he did not want to pay the charges to our Company and then the overdraft fees which resultedWe have responded to the initial complaint as to why his trash was not collected and why he was not receiving a refundThere is nothing more to add