We were given this repair company as approved by SamsungWe needed our water dispenser fixed on our refrigeratorThey cancelled the first appointment and when they called to reschedule I told them we needed last callWhen the technician called to tell me our appointment was scheduled for 1-I immediately said that was unacceptable and I would find another companyA few minutes later he called back with the appropriate time slotThey said the service charge would be included in the cost of parts and laborSounds good huh! Until they charge you $for labor and it takes minutes to hook it up!!!! That's ridiculous! How do they sleep at night knotthey rob people!
Unethical, Price Gougers and take advantage of the uneducated consumer - Spoke with manager [redacted] at Lake Electronics and advised him that the part he was quoting as a $repair quote is only worth $for a power supplyMy wife was scheduled this only because it was recommended by Samsung She was home alone at home when the repair technician came and quoted us an insanely expensive part and labor costsThey would not let us speak with the person that provided the price quote over the phone, said she had to pay the $for the visit and speak with someone after the fact She paid, and what we got was a minute visit, extremely rude customer service interaction and now I will have to make the repair myselfEven me making the repair myself, I will save over $
In fairness, this experience happened on September 12, and I am hopeful that it was an isolated incident We had a recall service done on our Samsung flat screen Lakes was contracted by Samsung to do the repair which was fairly simple involving replacement of faulty capacitors The technician " [redacted] " turned on the TV to verify the slow start issue On start, the TV emits a distinctive tone through the speakers that [redacted] presumably heard [redacted] put the TV on the floor and completed replacement of the capacitors He then notified my wife that the repair was complete and left the house She then went in and tested the TV and found there was no sound She went to the driveway and told [redacted] about the issue [redacted] asked about external speakers, but we had always used the internal speakers on this set, and there was never a problem with them before the repair [redacted] was getting angry and as he removed the stand from the TV he accidentally let the set fall to the floor face down As we have carpet, it did not seem to be damaged [redacted] removed the back of the TV and found that the speaker wires were pinched He insinuated to my wife that we had done something, and when she told him the back has never been off the TV before he replied that "it must have been magic" He then said there was no time to get an estimate and proceeded to splice the damaged wires He then told her we were getting a $repair for free As [redacted] was walking out the door, he repeated to my wife that she was getting a $repair for free Needless to say, I was not home during this repair I would not feel comfortable allowing a technician from this company into my home again
We have been dealing with Lakes Electronics, an authorized service dealer for Samsung appliances Our experiences with them have been horrific They are rude and not very accommodating with scheduling appointments They are supposed to call you back and do not I would not recommend them to anyone!
We were given this repair company as approved by SamsungWe needed our water dispenser fixed on our refrigeratorThey cancelled the first appointment and when they called to reschedule I told them we needed last callWhen the technician called to tell me our appointment was scheduled for 1-I immediately said that was unacceptable and I would find another companyA few minutes later he called back with the appropriate time slotThey said the service charge would be included in the cost of parts and laborSounds good huh! Until they charge you $for labor and it takes minutes to hook it up!!!! That's ridiculous! How do they sleep at night knotthey rob people!
Unethical, Price Gougers and take advantage of the uneducated consumer - Spoke with manager [redacted] at Lake Electronics and advised him that the part he was quoting as a $repair quote is only worth $for a power supplyMy wife was scheduled this only because it was recommended by Samsung She was home alone at home when the repair technician came and quoted us an insanely expensive part and labor costsThey would not let us speak with the person that provided the price quote over the phone, said she had to pay the $for the visit and speak with someone after the fact She paid, and what we got was a minute visit, extremely rude customer service interaction and now I will have to make the repair myselfEven me making the repair myself, I will save over $
In fairness, this experience happened on September 12, and I am hopeful that it was an isolated incident We had a recall service done on our Samsung flat screen Lakes was contracted by Samsung to do the repair which was fairly simple involving replacement of faulty capacitors The technician " [redacted] " turned on the TV to verify the slow start issue On start, the TV emits a distinctive tone through the speakers that [redacted] presumably heard [redacted] put the TV on the floor and completed replacement of the capacitors He then notified my wife that the repair was complete and left the house She then went in and tested the TV and found there was no sound She went to the driveway and told [redacted] about the issue [redacted] asked about external speakers, but we had always used the internal speakers on this set, and there was never a problem with them before the repair [redacted] was getting angry and as he removed the stand from the TV he accidentally let the set fall to the floor face down As we have carpet, it did not seem to be damaged [redacted] removed the back of the TV and found that the speaker wires were pinched He insinuated to my wife that we had done something, and when she told him the back has never been off the TV before he replied that "it must have been magic" He then said there was no time to get an estimate and proceeded to splice the damaged wires He then told her we were getting a $repair for free As [redacted] was walking out the door, he repeated to my wife that she was getting a $repair for free Needless to say, I was not home during this repair I would not feel comfortable allowing a technician from this company into my home again
We have been dealing with Lakes Electronics, an authorized service dealer for Samsung appliances Our experiences with them have been horrific They are rude and not very accommodating with scheduling appointments They are supposed to call you back and do not I would not recommend them to anyone!