Lakes of Ashton Village

I am rejecting this response because: We for one have not received the water bill refund and I still do not understand why our lease date changed when we were at the office at the beginning of every AprilAlso we was asked if we knew anyone to lease our apartment and we would receive our money backThe apartment was rented out within days of our moving outThe smoke damage was from gas heat Regards, [redacted] ***

On 2/27/ [redacted] and [redacted] came into my office to state that they would be moving from the community as they were wishing to change school districts for their grandchildrenThey stated they were aware that their lease would not be ending until May 31, but they would be vacating on April 1, They mentioned that their lease should have an end date of 4/30/but that the end date had changed on a previous lease agreement they signedI pulled their file and looked at their current lease and the end date did have 5/31/Upon further review I found that in a previous lease renewal the end date had changed because they had not signed a new lease until lateThis caused all subsequent leases signed after that to have a lease end date of May 31, EACH lease they signed was very clear of the lease begin and the lease end dateThey chose to sign each lease and did not question me as to the changes in date until they wanted to vacate earlier then their lease end dateWe spoke in great length about their options for the remaining two months that would be owed when they vacatedWe spoke about how they would owe rent on the apartment up until the point in time it was re-rented or when their lease ended, whichever took place firstI was very clear in that if they chose to go this route it would be considered a lease breakI did tell them that we would do our best to attempt to re-rent the apartment for them They were concerned about wanting to have a fulfilled lease term and a good history with us in case they ever decided they wanted to move backI then explained to them that they could participate in a lease buy out which would entail paying a lease buy out fee equivalent to two months of their monthly rental amount ($x = $1,280.00) I explained that although it would not save them money (as they only would have two months rent left owed when they vacated) it would be considered a fulfilled lease and reflect positively in their rental historyI printed off a letter explaining both options and gave it to them to look over and let me know how they wanted to proceed I was contacted by the ***s a few days later informing me that they did want to do the lease buy outI explained that should they choose to participate in the buy out that the buy out fee would have to be paid in certified funds they day they returned keys as we could not do a payment planThey stated they understoodThe apartment was then vacated on April 3, and included was a cashier’s check for the buyout feeI then processed their move out on April 26, and their deposit statement and notice of a balance owed was mailed to them [redacted] and [redacted] came into my office in May asking about their security deposit statement they receivedThey asked me when someone new had moved into the apartment and I informed them on 4/8/They asked me if they would be able to get back any of the lease buy out fee they had paid and I stated that just because someone had moved into the apartment that did not entitle them to a refund as they had chosen to participate in a buy out and it was not rent they had paid but a feeThey were upset but seemed to be understanding and asked if there was anything that could be doneThey also questioned me about a partial water bill that had been charged to them on their closing statement that they stated they had paid to the water departmentI told them I would check on it and if the water billing company had accepted their payment (their policy is to return a water payment if it is made after we close their account) that I would credit back that portion on their ledger and update them on the statusI did confirm that they had received (and deposited) a payment from the ***s after I closed their accountI went back into the system and credited them for the $paymentI then followed up with a phone call to the ***s (received voice mail) and left them a message stating I had credited back the $and that I was very sorry but there was nothing I could do about crediting back anything from the lease break fee they paidI was very clear whenever I spoke with the ***s about what their options were (as we spoke in great detail about the pros and cons of both options) and they made the choice how they wanted to proceedThey chose to complete a buy out and the closing of their account was handled as suchThey have a small balance with us once the deposit was credited ($deposit paid) due to smoking damage in the apartment, not cleaning the apartment upon moving put, broken blinds, a bottom shelf cracked in their refrigerator and a small water bill)I have enclosed copies of each signed lease agreement they had with us to verify the lease begin and end dates as well as the letter I gave them outlining their two options (lease buy out versus a lease break with us attempting to re-rent the apartment)I have also enclosed their final closing statement for their depositI do feel bad that they are upset but I do not understand how they feel entitled to a leas break fee reimbursementThey knew it was not refundable contingent upon a new person moving inThey chose t do this so that their rental history would reflect a fulfilled agreement with us (versus a lease break)

I have attempted to send the following attached information when responding to the complaint against us but each time it has not allowed my response to go through with the attachment added (through the Revdex.com website I think that the file is too largeI want to get this to you so that it can be addedAre you able to do that for me or do I have to do it a different way?Thank you Leslie M***The Lakes at Ashton Village Apartments

I am rejecting this response because: We for one have not received the water bill refund and I still do not understand why our lease date changed when we were at the office at the beginning of every April. Also we was asked if we knew anyone to lease our apartment and we would receive our money back. The apartment was rented out within 7 days of our moving out. The smoke damage was from gas heat.
Regards,
[redacted]

On 2/27/17 [redacted] and [redacted] came into my office to state that they would be moving from the community as they were wishing to change school districts for their grandchildren. They stated they were aware that their lease would not be ending until May 31, 2017 but they would be vacating on April...

1, 2017. They mentioned that their lease should have an end date of 4/30/17 but that the end date had changed on a previous lease agreement they signed. I pulled their file and looked at their current lease and the end date did have 5/31/17. Upon further review I found that in a previous lease renewal the end date had changed because they had not signed a new lease until late. This caused all subsequent leases signed after that to have a lease end date of May 31, 2017. EACH lease they signed was very clear of the lease begin and the lease end date. They chose to sign each lease and did not question me as to the changes in date until they wanted to vacate earlier then their lease end date. We spoke in great length about their options for the remaining two months that would be owed when they vacated. We spoke about how they would owe rent on the apartment up until the point in time it was re-rented or when their lease ended, whichever took place first. I was very clear in that if they chose to go this route it would be considered a lease break. I did tell them that we would do our best to attempt to re-rent the apartment for them.  They were concerned about wanting to have a fulfilled lease term and a good history with us in case they ever decided they wanted to move back. I then explained to them that they could participate in a lease buy out which would entail paying a lease buy out fee equivalent to two months of their monthly rental amount ($640.00 x 2 = $1,280.00) I explained that although it would not save them money (as they only would have two months rent left owed when they vacated) it would be considered a fulfilled lease and reflect positively in their rental history. I printed off a letter explaining both options and gave it to them to look over and let me know how they wanted to proceed.  I was contacted by the [redacted]s a few days later informing me that they did want to do the lease buy out. I explained that should they choose to participate in the buy out that the buy out fee would have to be paid in certified funds they day they returned keys as we could not do a payment plan. They stated they understood. The apartment was then vacated on April 3, 2017 and included was a cashier’s check for the buyout fee. I then processed their move out on April 26, 2017 and their deposit statement and notice of a balance owed was mailed to them. [redacted] and [redacted] came into my office in May asking about their security deposit statement they received. They asked me when someone new had moved into the apartment and I informed them on 4/8/17. They asked me if they would be able to get back any of the lease buy out fee they had paid and I stated that just because someone had moved into the apartment that did not entitle them to a refund as they had chosen to participate in a buy out and it was not rent they had paid but a fee. They were upset but seemed to be understanding and asked if there was anything that could be done. They also questioned me about a partial water bill that had been charged to them on their closing statement that they stated they had paid to the water department. I told them I would check on it and if the water billing company had accepted their payment (their policy is to return a water payment if it is made after we close their account) that I would credit back that portion on their ledger and update them on the status. I did confirm that they had received (and deposited) a payment from the [redacted]s after I closed their account. I went back into the system and credited them for the $34.53 payment. I then followed up with a phone call to the [redacted]s (received voice mail) and left them a message stating I had credited back the $34.53 and that I was very sorry but there was nothing I could do about crediting back anything from the lease break fee they paid. I was very clear whenever I spoke with the [redacted]s about what their options were (as we spoke in great detail about the pros and cons of both options) and they made the choice how they wanted to proceed. They chose to complete a buy out and the closing of their account was handled as such. They have a small balance with us once the deposit was credited ($300.00 deposit paid) due to smoking damage in the apartment, not cleaning the apartment upon moving put, broken blinds, a bottom shelf cracked in their refrigerator and a small water bill). I have enclosed copies of each signed lease agreement they had with us to verify the lease begin and end dates  as well as the letter I gave them outlining their two options (lease buy out versus a lease break with us attempting to re-rent the apartment). I have also enclosed their final closing statement for their deposit. I do feel bad that they are upset but I do not understand how they feel entitled to a leas break fee reimbursement. They knew it was not refundable contingent upon a new person moving in. They chose t do this so that their rental history would reflect a fulfilled agreement with us (versus a lease break)