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Lakes Sotheby's International Realty

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Lakes Sotheby's International Realty Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/21) */
This letter is to respond to the complaint filed by [redacted] in regards to her claim that she was misrepresented in the purchase of her home at [redacted] in Richfield, MN. Ms. [redacted]'s claim is that the home is not in fact a 2...

bedroom, but it is a 1 bedroom. This was told to her by another real estate agent.
Ms. [redacted] was given inaccurate information by the other real estate agent. The home is in fact a 2 bedroom. The city of Richfield, like most of the cities in MN, does not reference a need for closets for a bedroom to be considered a legal sleeping room or "bedroom". Bernie [redacted], the Building Inspector for Richfield has cited the following:
Even the code does not reference closets for bedrooms. What constitutes a legal sleeping room is a legal egress window, smoke and carbon monoxide detection. S. Det. In bedroom and out and a C.O. within 10 feet outside the bedroom.
I have also attached the VA appraisal done on the home at the time of purchase. The VA typically will have tougher standards than many city codes and will abide by those standards in the appraisal process. This appraiser does note the absence of a closet, but states it does not affect the value. He shows the property as a 2 bedroom home and also appraises it at value.
The lack of a closet was evident when I represented Ms. [redacted] in purchasing the home. It helped to determine the value she paid for it. It does not have an impact on the classification of that room as a bedroom for resale purposes.
I enjoyed working with Ms. [redacted], and wouldn't hesitate to represent her again.
I have emails sent to us by Ms. [redacted] after the transaction raving about our customer service as well as wanting to work with us again to sell her home. Hopefully this misunderstanding can be corrected and our relationship can continue.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will NEVER work with this realtor again. Too many issues have come up with my home since the purchase that I didn't see when I originally purchased it. Bottom line: he sold me a lemon, and I still believe I paid too much money for this house. My sewer backed up the very first weekend I was in the house. I had to install a shower because the handheld shower handle was broken. I have had to fill in and caulk holes in the basement where pipes entered it along with moisture and bugs. I have had to replace wet insulation where water entered the basement. The electric in the garage is faulty, and cracked frame boards were discovered on the cement. I had to pull up all of my deck boards above the cement stoop over the old well area on my house and water proof the entire cement pad after his "handyman" supposedly fixed it. One of my fence sections actually blew over because it wasn't properly installed. I had to build up dirt around my basement to deter water away from my home because of the grading. I had to replace my water heater and dryer vent. He didn't even encourage me to get a home inspection before buying. What kind of realtor does that!? If I had done the inspection prior to buying, much of this would have been discovered and I believe I would not have purchased the house. I did have a home inspection after the purchase on my own and much of these problems were discovered by the inspector. My emails "raving" about customer service were premature and sent well before all of these problems surfaced. When I am ready to list this lemon for sale, I will NOT be represented by this realtor. (Thank you to the Revdex.com for your quick action on this complaint.)
Final Business Response /* (4000, 9, 2015/09/03) */
When representing a buyer in any of my transactions, we ALWAYS recommend getting the home inspected. Prior to purchasing this home, this buyer had made an offer on another home. After recommending (like we always do ) inspection on that home, the inspector she hired found a sagging roof and the buyer decided to walk away from that transaction using our inspection contingency in the purchase agreement. When purchasing this home, the buyer stated she could not afford to purchase another inspection and would like to rely on the city of Richfield inspection and the VA appraisal process to catch anything. We advised her that these inspections would only catch the major safety items and not the majority of issues like her inspection on the previous home had. She decided to remove her inspection contingency without getting a personal inspection and relying on the other inspections. We have email records with these conversations. Shortly after she moved into the home, we received a ridiculous amount of rain in June of 2014. Most homes in the SW Metro area had water issues those weeks (including my own). When the buyer contacted us to alert us that she had a small amount of water coming in from under her front steps, I went over there to check on it and we could not ascertain where the water was coming from. I told her to call me next time it occurred and I would come over during the rain to see if we could figure it out. A couple days later, during another large downpour, she called me. I left the appointment I was at and rushed over during the rain. We figured out where the water was coming from and I contacted a handyman to come out and attempt to solve the issue. I did this at our own expense to attempt to help the buyer. I never heard back from the buyer that the issue occurred again. I never like to see a buyer have issues with a home, but home ownership does incur risk and maintenance no matter how thorough a home has been looked at. I wish this buyer would have contacted me when any of these issues had occurred as we are always happy to help out with recommendations and our expertise whenever we can.

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Address: 3217 Galleria, Minneapolis, Minnesota, United States, 55435-2509

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