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Lakeshore Surgical Center

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Reviews Lakeshore Surgical Center

Lakeshore Surgical Center Reviews (10)

In response to Mr [redacted] 's complaint, we have attached the invoices and signed contract from both visits During the first visit the Technician did explain to him that the system was low on refrigerant it normally indicates a leak in the system At that point Mr [redacted] declined the recommended leak search decided to just add refrigerant in hopes that the system would continue working for the remainder of the summer When Mr [redacted] called in the second time on 9/11/our Technician informed him that he had a very large leak in the system and gave him the option to either repair the leaking part or replacing the equipment Mr [redacted] opted to replace the system, our technician provided an estimate and a contract was accepted to replace the system Being that Mr [redacted] agreed to replace the system, our Tech advised him that if he opted to add refrigerant to the system that we would subtract that amount from the cost to replace his system This is standard practice so that our client might have some AC relief until the date of the replacement That is also reflected on the contract that he signed When we attempted to contact him to set up his installation He stated that he wanted to wait on the installationWe tried to reach out to him several times after that, but did not receive any response Our technician followed company policy and provided the customer with his available options We are sorry that this was a negative experience for Mr [redacted] , we strive to deliver the best customer and technical service possible Our offer stands that the money spent to add refrigerant can be credited to the replacement price of the new system

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.This complaint is twofoldI cannot accept the responsibility for the warrantee issue on the units that were installed by your Company at the time the house was builtReason being is that your company had a service agreement to check the performance of these units after I had taken possession of the premisesWhy wouldn’t you make mention to this at that timeAlso regardless of the first issue, I purchased a new hybrid heat pump directly from your Company Model [redacted] Serial [redacted] after the house was occupiedAt that time none of your company’s representatives made any mention to extending a warrantee what so everIt was only until I contracted with another company where I found out that a simple registration process could have achieved thisYou also said that you would check into getting [redacted] to extend all warrantees which you were merely blowing smoke and you had no intentions on calling me backAs far as treats of any kind made by me to you or any of your employees, this is an attempt to wipe your hands of this issue because I have made no threats what so everIf you interpret me letting my neighbors know of the service I have received from your Company or writing an unfavorable reviews of the service I’ve receivedI believe your Company engages in unethical business practices where you specifically don’t mention these issues so that you can sell maintenance agreements.? ? ? [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]There were mentions of a leak analysis but never offered as definitive or viable optionI have provided customer service for over yearsThe technicians explained the 'possibility" of a leak as an assumption and ran off a bunch of numbersThere was no attempt to literally show me the areas of concernsIf that was done maybe understanding what was going on would have been a little easier to understand than just running off an assumption and numbers for replacements! This is the first time I have ever been completely frustrated in dealing with a company who isnt clear in its interactions with a customer! There has been more rhetoric and assumptions than pulling me aside and show me what the possible issue was?? Dont talk at me with numbers, HVAC jargon and assumptionsPart of the job is to get the customer to understand clearly that the problem is so a confident decision can be made!
Regards,
*** ***

You are dissatisfied in the manufacturer's warrantees from *** that came from the purchase of your new home with *** *** It was the responsibility of the *** *** to notify your of the need to register the equipment with *** for the extended warrantees. It was impossible
for Automatic Climate to register your equipment because we had zero access to your personal information. As far as the heat pump that was added later we did provide you with all of the information required to register the equipment. I am the owner and I'm sorry your found me rude, I will not tolerate threats to my business and coworkers. I was crystal clear in my offer to do anything in my power to help and was willing to sacrifice for you satisfaction until you began threatening us. At that point I found it necessary to discontinue any further interactions with you. That decision will stand

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This complaint is twofoldI cannot accept the responsibility for the warrantee issue on the units that were installed by your Company at the time the house was builtReason being is that your company had a service agreement to check the performance of these units after I had taken possession of the premisesWhy wouldn’t you make mention to this at that timeAlso regardless of the first issue, I purchased a new hybrid heat pump directly from your Company Model *** Serial *** after the house was occupiedAt that time none of your company’s representatives made any mention to extending a warrantee what so everIt was only until I contracted with another company where I found out that a simple registration process could have achieved thisYou also said that you would check into getting *** to extend all warrantees which you were merely blowing smoke and you had no intentions on calling me backAs far as treats of any kind made by me to you or any of your employees, this is an attempt to wipe your hands of this issue because I have made no threats what so everIf you interpret me letting my neighbors know of the service I have received from your Company or writing an unfavorable reviews of the service I’ve receivedI believe your Company engages in unethical business practices where you specifically don’t mention these issues so that you can sell maintenance agreements. *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]There were mentions of a leak analysis but never offered as definitive or viable optionI have provided customer service for over yearsThe technicians explained the 'possibility" of a leak as an assumption and ran off a bunch of numbersThere was no attempt to literally show me the areas of concernsIf that was done maybe understanding what was going on would have been a little easier to understand than just running off an assumption and numbers for replacements! This is the first time I have ever been completely frustrated in dealing with a company who isnt clear in its interactions with a customer! There has been more rhetoric and assumptions than pulling me aside and show me what the possible issue was?? Dont talk at me with numbers, HVAC jargon and assumptionsPart of the job is to get the customer to understand clearly that the problem is so a confident decision can be made!
Regards,
*** ***

You are dissatisfied in the manufacturer's warrantees from *** that came from the purchase of your new home with *** *** It was the responsibility of the *** *** to notify your of the need to register the equipment with *** for the extended warrantees. It was impossible
for Automatic Climate to register your equipment because we had zero access to your personal information. As far as the heat pump that was added later we did provide you with all of the information required to register the equipment. I am the owner and I'm sorry your found me rude, I will not tolerate threats to my business and coworkers. I was crystal clear in my offer to do anything in my power to help and was willing to sacrifice for you satisfaction until you began threatening us. At that point I found it necessary to discontinue any further interactions with you. That decision will stand

In response to Mr***'s complaint, we have attached the invoices and signed contract from both visits. During the first visit the Technician did explain to him that the system was low on refrigerant it normally indicates a leak in the system. At that point Mr***
declined the recommended leak search decided to just add refrigerant in hopes that the system would continue working for the remainder of the summer. When Mr*** called in the second time on 9/11/our Technician informed him that he had a very large leak in the system and gave him the option to either repair the leaking part or replacing the equipment. Mr*** opted to replace the system, our technician provided an estimate and a contract was accepted to replace the system. Being that Mr*** agreed to replace the system, our Tech advised him that if he opted to add refrigerant to the system that we would subtract that amount from the cost to replace his system. This is standard practice so that our client might have some AC relief until the date of the replacement. That is also reflected on the contract that he signed. When we attempted to contact him to set up his installation. He stated that he wanted to wait on the installationWe tried to reach out to him several times after that, but did not receive any response. Our technician followed company policy and provided the customer with his available options. We are sorry that this was a negative experience for Mr***, we strive to deliver the best customer and technical service possible. Our offer stands that the money spent to add refrigerant can be credited to the replacement price of the new system

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.This complaint is twofoldI cannot accept the responsibility for the warrantee issue on the units that were installed by your Company at the time the house was builtReason being is that your company had a service agreement to check the performance of these units after I had taken possession of the premisesWhy wouldn’t you make mention to this at that timeAlso regardless of the first issue, I purchased a new hybrid heat pump directly from your Company Model *** Serial *** after the house was occupiedAt that time none of your company’s representatives made any mention to extending a warrantee what so everIt was only until I contracted with another company where I found out that a simple registration process could have achieved thisYou also said that you would check into getting *** to extend all warrantees which you were merely blowing smoke and you had no intentions on calling me backAs far as treats of any kind made by me to you or any of your employees, this is an attempt to wipe your hands of this issue because I have made no threats what so everIf you interpret me letting my neighbors know of the service I have received from your Company or writing an unfavorable reviews of the service I’ve receivedI believe your Company engages in unethical business practices where you specifically don’t mention these issues so that you can sell maintenance agreements.? ? ? *** ***

In response to Mr. [redacted]'s complaint, we have attached the invoices and signed contract from both visits.  During the first visit the Technician did explain to him that the system was low on refrigerant it normally indicates a leak in the system.  At that point Mr. [redacted]...

declined the recommended leak search decided to just add refrigerant in hopes that the system would continue working for the remainder of the summer.  When Mr. [redacted] called in the second time on 9/11/2016 our Technician informed him that he had a very large leak in the system and gave him the option to either repair the leaking part or replacing the equipment.  Mr. [redacted] opted to replace the system, our technician provided an estimate and a contract was accepted to replace the system.  Being that Mr. [redacted] agreed to replace the system, our Tech advised him that if he opted to add refrigerant to the system that we would subtract that amount from the cost to replace his system.  This is standard practice so that our client might have some AC relief until the date of the replacement.  That is also reflected on the contract that he signed.  When we attempted to contact him to set up his installation.  He stated that he wanted to wait on the installation. We tried to reach out to him several times after that, but did not receive any response.  Our technician followed company policy and provided the customer with his available options.  We are sorry that this was a negative experience for Mr. [redacted], we strive to deliver the best customer and technical service possible.  Our offer stands that the money spent to add refrigerant can be credited to the replacement price of the new system.

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