Lakeside Auto

Ethridge Tire Center sold customer four tires on August 1, We heard nothing from him until two years later(August 29, 2017) when he returned claiming he was getting a vibration when driving at highway speedsWe checked the tire pressure, balanced all four tires only for him to return the following day stating the problem had not been resolved Once again, we checked the tire pressure and re-balanced the tires and all tires zeroed out, which means it was a perfect balance Because it was his second time in, I personally drove the vehicle to Bernalillo and back to make sure there was no vibration The customer still was not satisfied, so I offered him a new set of tires at pro rated warranty of 50%He declined Approximately a week later, he returned stating he went to another shop and had the tires balanced again and expected me to pay that bill I decided I would as I realized it was going to be impossible to make an unreasonable man happy While I was writing the refund check, he thought it would be good idea to tell me he was going to go on to social media and launch a smear campaign telling people how incompetent we were and how he is never coming back to Ethridge Tire Center With that information, I closed my check book and declined to reimburse him It should be noted, we had not heard about any problem in two years and all of the sudden there was an unresolvable problem? Also, it is recommended tires be balanced every five to six thousand miles which is a service we provide our customers free of charge however this customer did not come in once in two years Respectfully,Chuck M [redacted]

Jan. 29, 2018 Re: ID # [redacted] -- Ethridge Tire Center [redacted] RevDex.com 7007 Jefferson St. NE Ste. A Albuquerque, NM 87109 Dear Ms. [redacted] : I have carefully read the response to my complaint provided by Chuck M [redacted] , Ethridge Tire Center, and while I consider this response an exercise in futility because M [redacted] has proven to be a man who considers his business relationships very lightly I do not want anyone wise enough to consult the BBB before buying tires to think that what happened to me could not happen to them. The following is simply meant to correct the incorrect responses provided by M [redacted] . 1. The vehicle with the tires in question is a van which, for the two years referrenced by M [redacted] was used exclusively by my wife for her in-town use. That's important because it explains why the bad vibration at highway speeds was not noticed until we decided to start using the vehicle for long distance trips. In fact, at that time, 2017, the 2006 van only had about 40,000 miles on it, only about half that on the Ethridge tires as we decided to replace the originals early. I clearly should have taken the vehicle on the road before that, but that at least explains why the faulty tires were not noticed earlier. 2. It's true that M [redacted] tried to get the tires balanced, however, his trip to Bernallilo was not quite as he reported because he told me that at higher speeds he had, in fact, noticed that the tires were NOT "zeroed out" but for me to drive it and let him know what I thought. I did as he requested and informed him that I thought the tires were flawed to which he said he would contact the factory rep and see what could be done. In a few days I was informed that the factory rep had authorized a pro-rated replacement of the tires and that he, M [redacted] , would call me when they were on site and ready to be installed. This was completely acceptable to me and M [redacted] was so informed. That all occurred around the first week of Sept. 2017. By the 26th of Sept. I had grown weary of waiting for M [redacted] 's phone call and decided to go to [redacted] . They balanced the tires and informed me that Ethridge had placed the weights in a spot where the brake calipers were knocking the weights off. When I presented M [redacted] with written proof of their findings and asked him to reimburse me he did at first agree to but with the caveat that I never set foot on his property again. At that point, and as he closed his checkbook and called me a liar, I told him I would use whatever means I could to let the public know how he conducted business. That's when he began a tirade, in front of several other customers, of the vile, filthy names that spewed forth from his sick, unprofessional mouth. As to being an "unreasonable man" I simply point to the fact that I've been buying tires for my cars for sixty (60) years now and have never had an experience like this before and if necessary I can point to several local tire and repair shops where I've been completely satisfied. This issue is that those companies all kept their word and none of them called me a liar followed by names never used by refined, cultured people. Finally, it should be noted that when [redacted] was alive and running his business I willingly and happily dealt with him on various occassions over the decades. [redacted] never would have dealt with a customer as Chuck M [redacted] has with me. Sincerely, [redacted] ***

April 6,
14.6667px;">Revdex.com
Moorefield Park Drive, Suite Richmond, VA Re: Case # ***
In February 2016, I received a call from *** *** concerning his *** ***. Mr*** had been referred to me by Mr*** ***, a friend of many years. Mr*** wanted a state inspection, an oil leak diagnosed, and was concerned the car was running poorlyDuring the initial conversation, he also mentioned the car had overheated during the summer. I stated that it might require a compression test of $to diagnose the misfireOn March 2nd, Mr*** dropped off his *** with 140,miles. We performed the Virginia State Inspection and diagnosed the oil leak and misfire. With the use of a Verus Pro Diagnostic and Information System, a state of the art diagnostic tool, we found cylinder number one coil pack defective. We located the oil leak to be a phaser seal. We found multiple safety issues with the Virginia State Inspection. After a call to Mr***, I explained the coil pack would correct the issue of “running poorly”. The oil leak issue was more complicated because the phaser seal was only available with the purchase of an expensive phaser. Mr*** and I discussed removing the valve cover to see if this could be corrected without buying a phaser. After Mr*** was given an estimate for all concerns, he gave his approval to repair. Once all repairs were complete, the Verus was installed to confirm engine was running properly in the service bay and on the road test. Mr*** received his car and called the next day to say his car was running well but had concerns with the temperature gauge rising above his reading. I informed Mr*** he should not drive his car if it was overheating. His response was “the temperature would stay down with the heat running”. I suggested he return right away for a cooling system test. Mr*** drove his car in a day later and once in the service bay the cooling system was operating for several heat cycles. The first test performed was a pressure test of psi for one hour with no loss of pressure. After several road tests, the temperature did rise degrees above normal. With this condition, we found there was a loss of coolant circulation. At this point, we stopped and alerted Mr*** that we would have to drain the coolant system to find the blockage which he then gave his approval to proceedThere was no blockage found with the removal of the thermostat and in the testing of the flow of the radiator. The water pump was in question with the lack of circulation. With an estimate to Mr***, he approved to remove and inspect the water pump. Before we began the process of removing the water pump, we decided to run a test with the engine under load and found exhaust gas in the coolant. At this point, Mr*** was notified that damage was done during the summer in which it overheated. This damage was undetectable until pressure and heat was placed on the number one cylinder by restoring ignition fire. There is no known equipment that could determine this prior to the coil pack repair including a static compression test. Mr*** denied further repair and as a courtesy, Lakeside Auto absorbed the $of parts and labor to confirm engine damageMy first encounter with Mrs*** occurred during pickup of the car. This was an unpleasant experience with many comments of slander directed to me by Mrs***. Mrs*** cited five sources she would use for defamation claims to hurt the reputation of Lakeside Auto Inc. If negligence was to be cited, it would be Mr*** driving his car past the mechanical/thermal limits*** *** ***
*** *** *** ***

Ethridge Tire Center sold customer four tires on August 1, 2015.  We heard nothing from him until two years later(August 29, 2017) when he returned claiming he was getting a vibration when driving at highway speeds. We checked the tire pressure,  balanced all four tires only for him to...

return the following day stating the problem had not been resolved.  Once again, we checked the tire pressure and re-balanced the tires and all tires zeroed out, which means it was a perfect balance.  Because it was his second time in, I personally drove the vehicle to Bernalillo and back to make sure there was no vibration.  The customer still was not satisfied, so I offered him a new set of  tires at pro rated warranty of 50%. He declined.     Approximately a week later, he returned stating he went to another shop and had the tires balanced again and expected me to pay that bill.  I decided I would as I realized it was going to be impossible to make an unreasonable man happy.  While I was writing the refund check, he thought it would be good idea to  tell me he was going to go on to social media and launch a smear campaign telling people how incompetent we were and how he is never coming back to Ethridge Tire Center.  With that information, I closed my check book and declined to reimburse him.      It should be noted, we had not heard about any problem in two years and all of the sudden there was an unresolvable problem?  Also, it is recommended tires be balanced every five to six thousand miles which is a service we provide our customers free of charge however this customer did not come in once in two years.  Respectfully,Chuck M[redacted]

April 6, 2016Re:  Case # [redacted]In February 2016, I received a call from [redacted] concerning his [redacted].  Mr. [redacted] had been referred to me by Mr. [redacted], a friend of many years.  Mr. [redacted] wanted a state inspection, an oil leak diagnosed, and was concerned the car...

was running poorly. During the initial conversation, he also mentioned the car had overheated during the summer.  I stated that it might require a compression test of $[redacted].00 to diagnose the misfire.On March 2nd, Mr. [redacted] dropped off his [redacted] with 140,000 miles.  We performed the Virginia State Inspection and diagnosed the oil leak and misfire.  With the use of a Verus Pro Diagnostic and Information System, a state of the art diagnostic tool, we found cylinder number one coil pack defective.  We located the oil leak to be a phaser seal.  We found multiple safety issues with the Virginia State Inspection.  After a call to Mr. [redacted], I explained the coil pack would correct the issue of “running poorly”.  The oil leak issue was more complicated because the phaser seal was only available with the purchase of an expensive phaser.  Mr. [redacted] and I discussed removing the valve cover to see if this could be corrected without buying a phaser.  After Mr. [redacted] was given an estimate for all concerns, he gave his approval to repair.  Once all repairs were complete, the Verus was installed to confirm engine was running properly in the service bay and on the road test.  Mr. [redacted] received his car and called the next day to say his car was running well but had concerns with the temperature gauge rising above his normal reading.  I informed Mr. [redacted] he should not drive his car if it was overheating.  His response was “the temperature would stay down with the heat running”.  I suggested he return right away for a cooling system test.  Mr. [redacted] drove his car in a day later and once in the service bay the cooling system was operating normal for several heat cycles.  The first test performed was a pressure test of 15 psi for one hour with no loss of pressure.  After several road tests, the temperature did rise 15 degrees above normal.  With this condition, we found there was a loss of coolant circulation.  At this point, we stopped and alerted Mr. [redacted] that we would have to drain the coolant system to find the blockage which he then gave his approval to proceed. There was no blockage found with the removal of the thermostat and in the testing of the flow of the radiator.  The water pump was in question with the lack of circulation.  With an estimate to Mr. [redacted], he approved to remove and inspect the water pump.  Before we began the process of removing the water pump, we decided to run a test with the engine under load and found exhaust gas in the coolant.  At this point, Mr. [redacted] was notified that damage was done during the summer in which it overheated.  This damage was undetectable until pressure and heat was placed on the number one cylinder by restoring ignition fire.  There is no known equipment that could determine this prior to the coil pack repair including a static compression test.  Mr. [redacted] denied further repair and as a courtesy, Lakeside Auto absorbed the $[redacted] of parts and labor to confirm engine damage.My first encounter with Mrs. [redacted] occurred during pickup of the car.  This was an unpleasant experience with many comments of slander directed to me by Mrs. [redacted].  Mrs. [redacted] cited five sources she would use for defamation claims to hurt the reputation of Lakeside Auto Inc.  If negligence was to be cited, it would be Mr. [redacted] driving his car past the mechanical/thermal limits.[redacted]

Jan. 29, 2018 Re: ID #[redacted] -- Ethridge Tire Center [redacted] Revdex.com 7007 Jefferson St. NE Ste. A Albuquerque, NM 87109 Dear Ms. [redacted]: I have carefully read the response to my complaint provided by Chuck M[redacted], Ethridge Tire Center, and while I consider this response an exercise in futility because M[redacted] has proven to be a man who considers his business relationships very lightly I do not want anyone wise enough to consult the Revdex.com before buying tires to think that what happened to me could not happen to them. The following is simply meant to correct the incorrect responses provided by M[redacted]. 1. The vehicle with the tires in question is a van which, for the two years referrenced by M[redacted] was used exclusively by my wife for her in-town use. That's important because it explains why the bad vibration at highway speeds was not noticed until we decided to start using the vehicle for long distance trips. In fact, at that time, 2017, the 2006 van only had about 40,000 miles on it, only about half that on the Ethridge tires as we decided to replace the originals early. I clearly should have taken the vehicle on the road before that, but that at least explains why the faulty tires were not noticed earlier. 2. It's true that M[redacted] tried to get the tires balanced, however, his trip to Bernallilo was not quite as he reported because he told me that at higher speeds he had, in fact, noticed that the tires were NOT "zeroed out" but for me to drive it and let him know what I thought. I did as he requested and informed him that I thought the tires were flawed to which he said he would contact the factory rep and see what could be done. In a few days I was informed that the factory rep had authorized a pro-rated replacement of the tires and that he, M[redacted], would call me when they were on site and ready to be installed. This was completely acceptable to me and M[redacted] was so informed. That all occurred around the first week of Sept. 2017. By the 26th of Sept. I had grown weary of waiting for M[redacted]'s phone call and decided to go to [redacted]. They balanced the tires and informed me that Ethridge had placed the weights in a spot where the brake calipers were knocking the weights off. When I presented M[redacted] with written proof of their findings and asked him to reimburse me he did at first agree to but with the caveat that I never set foot on his property again. At that point, and as he closed his checkbook and called me a liar, I told him I would use whatever means I could to let the public know how he conducted business. That's when he began a tirade, in front of several other customers, of the vile, filthy names that spewed forth from his sick, unprofessional mouth. As to being an "unreasonable man" I simply point to the fact that I've been buying tires for my cars for sixty (60) years now and have never had an experience like this before and if necessary I can point to several local tire and repair shops where I've been completely satisfied. This issue is that those companies all kept their word and none of them called me a liar followed by names never used by refined, cultured people. Finally, it should be noted that when [redacted] was alive and running his business I willingly and happily dealt with him on various occassions over the decades. [redacted] never would have dealt with a customer as Chuck M[redacted] has with me. Sincerely,[redacted]

Review: Took my car to this shop to have misfire and oil leak diagnosed. Requested a compression check on motor due to an overheating event 4 months prior, suspected head gasket damage. Mechanic called back and informed me that oil leak was from top of motor and could be fixed. Misfire was due to burned spark plugs and coil on number one cylinder. Replaced plugs and coil, repaired oil leak along with 2 other minor problems and told me car had been test driven and was ready to go. On my way home the car overheated badly, which it had not done since aforementioned event. (That was caused by a bad belt tensioner, had been repaired and car ran well after that) Returned car to shop next day to ask why the problem came up. Mechanic offered to look again, initially recommended water pump replacement. Called again 2 days later to say that coolant was being aerated by combustion gas which indicates a cracked cylinder head. This warrants replacing the engine.

I am suspicious that damage may have been caused in the shop, or that the issue was detected on the the test drive and the mechanic lied about the car running well to ensure he would be paid for his bungled repair attempt. Compression should have been checked to begin with as requested, would have detected the cracked head and avoided wasting $1,100 on needless and pointless repairs. The shop owner was dishonest and did a very poor job diagnosing and repairing my car.Desired Settlement: I would like to receive a refund for the entire amount of services paid for. I would not have authorized the repairs he completed if I had known to begin with that there was a leak in any cylinder. This would surely have indicated a major problem not worth repairing. I would have paid him for the compression test and scrapped the vehicle.

Business

Response:

April 6, 2016Revdex.com720 Moorefield Park Drive, Suite 300Richmond, VA 23236Re: Case # [redacted]In February 2016, I received a call from [redacted] concerning his [redacted]. Mr. [redacted] had been referred to me by Mr. [redacted], a friend of many years. Mr. [redacted] wanted a state inspection, an oil leak diagnosed, and was concerned the car was running poorly. During the initial conversation, he also mentioned the car had overheated during the summer. I stated that it might require a compression test of $200.00 to diagnose the misfire.On March 2nd, Mr. [redacted] dropped off his 2004 [redacted] with 140,000 miles. We performed the Virginia State Inspection and diagnosed the oil leak and misfire. With the use of a Verus Pro Diagnostic and Information System, a state of the art diagnostic tool, we found cylinder number one coil pack defective. We located the oil leak to be a phaser seal. We found multiple safety issues with the Virginia State Inspection. After a call to Mr. [redacted], I explained the coil pack would correct the issue of “running poorly”. The oil leak issue was more complicated because the phaser seal was only available with the purchase of an expensive phaser. Mr. [redacted] and I discussed removing the valve cover to see if this could be corrected without buying a phaser. After Mr. [redacted] was given an estimate for all concerns, he gave his approval to repair. Once all repairs were complete, the Verus was installed to confirm engine was running properly in the service bay and on the road test. Mr. [redacted] received his car and called the next day to say his car was running well but had concerns with the temperature gauge rising above his normal reading. I informed Mr. [redacted] he should not drive his car if it was overheating. His response was “the temperature would stay down with the heat running”. I suggested he return right away for a cooling system test. Mr. [redacted] drove his car in a day later and once in the service bay the cooling system was operating normal for several heat cycles. The first test performed was a pressure test of 15 psi for one hour with no loss of pressure. After several road tests, the temperature did rise 15 degrees above normal. With this condition, we found there was a loss of coolant circulation. At this point, we stopped and alerted Mr. [redacted] that we would have to drain the coolant system to find the blockage which he then gave his approval to proceed. There was no blockage found with the removal of the thermostat and in the testing of the flow of the radiator. The water pump was in question with the lack of circulation. With an estimate to Mr. [redacted], he approved to remove and inspect the water pump. Before we began the process of removing the water pump, we decided to run a test with the engine under load and found exhaust gas in the coolant. At this point, Mr. [redacted] was notified that damage was done during the summer in which it overheated. This damage was undetectable until pressure and heat was placed on the number one cylinder by restoring ignition fire. There is no known equipment that could determine this prior to the coil pack repair including a static compression test. Mr. [redacted] denied further repair and as a courtesy, Lakeside Auto absorbed the $411 of parts and labor to confirm engine damage.My first encounter with Mrs. [redacted] occurred during pickup of the car. This was an unpleasant experience with many comments of slander directed to me by Mrs. [redacted]. Mrs. [redacted] cited five sources she would use for defamation claims to hurt the reputation of Lakeside Auto Inc. If negligence was to be cited, it would be Mr. [redacted] driving his car past the mechanical/thermal limits.[redacted]