Lakeside Buick Cadillac GMC Trucks, Inc.

Dear to whom it may concern, Mr. [redacted] began a relationship with our company August of 2014.  He started with our basic level of service and decided to upgrade to our media package ten months later.  While with us he received a documercial recorded at his office, weekly social posting,...

directory submissions, website creation and unlimited support.  All of this was done to help him create a strong presence in his industry. In August of 2015, the client decided to downgrade services back to our starter package. This service tier provided search engine benefits but not to the extent of where he was at before.  On Sept. 12, 2016, the client decided to cancel services based on not seeing an increase in his search engine results. The account was cancelled per the client’s request but as our signed contract included a rolling agreement he was responsible for those charges. The early termination fee was based on eleven months of service at a cost of $85 a month. This total came to $935.00 that was paid in full. As we understand that the client did not recall the agreement terms we are happy to settle with a one month charge of $85 and refunding the other ten months for a total amount of $850. We hope Mr. [redacted] finds this resolution acceptable and we wish him nothing but success in the future. Sincerely, [redacted] Senior Client Relations Manager [redacted]

Dear to whom it may concern, At this point the client has confirmed the appropriate credit has now posted through their financial institution. We consider this matter resolved and wish the client nothing but the best in the future. -[redacted]

A physical check will be mailed to the address on file within 10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has taken the steps to rectify the problem and I now consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this issue to our attention. We have researched the complaint regarding the clients iMatrix website and have resolved the issue to the clients requested settlement. Upon review the client contacted our company requesting to cancel. The cancellation request was not submitted correctly which created a delay. On 8/5 we issued a credit of $198, which was for all invoices billed issued since 7/1, and closed the account as the client had requested. We have contacted the client to ensure she is aware of the credit and resolution. iMatrix is committed to providing a positive experience for our clients and will seek to improve training to mitigate these issues in the future. Thank you for the opportunity to address this issue.iMatrix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The client has been refunded in full. We've tried to contact her multiple times over the last week via phone to convey this message but have been unable to connect with her. I hope this satisfies her complaint to the fullest. Sorry for the inconvenience and best of luck.

To whom it may concern, Mr. [redacted] began services with us in May 2013. Since the website has gone live, services have been rendered and the client has been in communication with us. We consider active utilization of services, especially over the course of several years, to be acceptance of the...

legitimacy of the agreement including the authority of the person who signed the contract. If the signing party did not have authority to execute the agreement (and provide a payment method), than this issue that should have been raised years ago. Mr. [redacted] can end the contract and discontinue services in May 2017 per the agreed upon terms. We wish Mr. [redacted] the best of luck in his future endeavors. Sincerely, [redacted] Senior Manager, Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Thank you for refunding my $49.50.  I think there was a misunderstanding however.  I do not need to know the Terms of Service.  I need a copy of my signed Service Agreement.  We received two emails about the domain transfer with conflicting instructions, but I think we have that figured out now also.
Regards,
[redacted]

You signed up for a website in advance of your store opening and actively worked with us  on building the site and delivering services. Even when your store opening was delayed, we continued to offer services, including alternative services considering the situation. We further gave you a...

marketing plan of the items needed upon opening for the website. We never received a written cancellation notice in December as you claimed. In fact, your account manager was actively working on your website including holding one-on-one status calls with you up through the end of February, at which time you verbally mentioned you wanted to downgrade. After this, multiple attempts were made to formally downgrade or cancel your account but our calls and emails went unanswered. Ultimately we had to suspend your website due to lack of payment. The funds we are looking to collect are past due invoice amounts.

To Whom It May Concern:I have been in contact with iMatrix and they have resolved my concern and issued a credit to my account.Please feel free to contact me with any questions.Thank you,[redacted]

The amount of $49.50 will be refunded by the billing department. The Terms of Service have been shared via email and a separate email has been sent regarding the domain transfer. We hope this fully satisfies the need.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business responded with a resolution which I accepted. However, the business has not followed through with the resolution as of 9/22/16.
Regards,
[redacted]