Response:Body work performed roof skin replaced1st time (12/04/12) back after repair right and left quarter trim panels replaced2nd time (04/22/13) replace right side weather strip3rd time (03/07/16) repaired rust on a-pillar and pin hole in roof seam sealerEven though it has been between
and years and about 100,miles since the initial repair on this vehicle, we have worked with this customer to try and resolve his concerns. Sent on: 1/2/4:07:PM
Response:customer came in for scheduled appointment on 01/05/we found a water leak around rear window we resealed rear window and retested and concern was repaired. Sent on: 1/25/4:41:PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will deem acceptable once they get the truck repairedThe top has always leaked since the re-skinNever stoppedThe body shop finally called back and I've got an appointment with the body shop on 1-5-to hopefully get this resolved once and for allI'll be glad to accept the work once the truck stops leaking
Regards,
*** ***
This is a formal response to claim # ***
Mr *** did indeed buy a truck “as is” and was never told the truck was anything other than that. He was sent pictures of the truck because it was in our service department. We performed a maintenance inspection only which includes
an oil change and brake check.
Because he had previously purchased a truck years earlier, when he called and informed me of the issue with the performance on the truck, I asked him to take the truck to *** *** Ford and ask them to perform a diagnosis on the truck at his expense. I then let him know I would make a decision regarding anything further. A few hours later he called back and was incredibly belligerent and said “I don’t have $to pay for this truck, how about I put a 4’x8’ sheet of plywood in the back of this truck and drive around and let people know how you treat seniors?” I asked him again what the big deal was in taking the truck to the dealer closest to him and we would be able to make a decision on whether we would be able to help him with the repair. He repeatedly shouted at me and said this was dishonest business practice.
In the last conversation I had with Mr ***, he apologized for the way he had acted and said he would take the truck there and get back with me. This correspondence is the first thing I’ve heard in the matter since then
If there are any additional questions, I can be reached at ###-###-####.
Sincerely,
*** ***
Champion Ford
[redacted] did buy a Ford Fusion from us and several years later she came in to inform us that she had gone to another dealership to inquire about trading it in. She then informed us that the dealership she had visited had told her that her car was previously wrecked at that is was worth...
several thousand dollars less. I then informed her that we, (Champion Ford) would appraise the car as it had never been wrecked and that is was worth approximately $6000-6500. She told me that the appraisal I was giving her was the same as what the other dealership had done. We offered to either sell her a car on the lot or dealer locate one using that number and she said she would think about it. This is the first I’ve heard since that day. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They finally got it!! Will contact the dealer about a door leak that has occurred since. Maybe they can get this taken care of quickly. Thanks Revdex.com for your help. Without it I don't think this would have ever been resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[6,500 dollars is not enough considering champion ford sold me the car at retail price for 20,000 and not for the actual price it would have been worth as totaled! I've been paying taxes on a vehicle since 2013 for a 20,000 dollar vehicle also instead of what it would have really been worth. I've put money into work on the vehicle as well with having the pay the deductible every time. I also bought an extra warranty on the vehicle! I can't even get rid of my vehicle because of it being salvaged of which the dealership did not tell me and when I asked [redacted] told me it had never been wrecked and the title alone is a clean title with nothing at the vehicle being salvaged! who would want to buy another vehicle from a company that ripped you off in the first place which considering they weren't even going to give me a good deal on a new vehicle. ]
Regards,
[redacted]
[redacted], thanks for your feedback and concern. I've looked into your issue and have found out the following. When you called in to schedule service, you told us one thing and then when you brought it in you had a laundry list of issues for us to fix. This is an issue because when...
[redacted] spoke to you on the phone, the items you listed for us to do could be completed at the promised time. When you brought it in you added items that we weren't aware had to be done, thus adding time to your repair since parts were not in stock. Also, you stated your van had a recall. It did not, so parts were not in stock for that repair. We did not charge you for any work that wasn't completed when you picked up your van a week after it was done. We assumed you were out of town at that point. I'm sorry that you feel we slighted you or mislead you, but this seems to be an issue of miscommunication between you and our service team. We in no way lied or misrepresented anything to you. Again, I apologize you had a poor experience and in the future we will communicate better to ensure this doesn't happen again.Sincerely, [redacted]General Manager
Response:Body work performed roof skin replaced1st time (12/04/12) back after repair right and left quarter trim panels replaced2nd time (04/22/13) replace right side weather strip3rd time (03/07/16) repaired rust on a-pillar and pin hole in roof seam sealerEven though it has been between
and years and about 100,miles since the initial repair on this vehicle, we have worked with this customer to try and resolve his concerns. Sent on: 1/2/4:07:PM
Response:customer came in for scheduled appointment on 01/05/we found a water leak around rear window we resealed rear window and retested and concern was repaired. Sent on: 1/25/4:41:PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will deem acceptable once they get the truck repairedThe top has always leaked since the re-skinNever stoppedThe body shop finally called back and I've got an appointment with the body shop on 1-5-to hopefully get this resolved once and for allI'll be glad to accept the work once the truck stops leaking
Regards,
*** ***
This is a formal response to claim # ***
Mr *** did indeed buy a truck “as is” and was never told the truck was anything other than that. He was sent pictures of the truck because it was in our service department. We performed a maintenance inspection only which includes
an oil change and brake check.
Because he had previously purchased a truck years earlier, when he called and informed me of the issue with the performance on the truck, I asked him to take the truck to *** *** Ford and ask them to perform a diagnosis on the truck at his expense. I then let him know I would make a decision regarding anything further. A few hours later he called back and was incredibly belligerent and said “I don’t have $to pay for this truck, how about I put a 4’x8’ sheet of plywood in the back of this truck and drive around and let people know how you treat seniors?” I asked him again what the big deal was in taking the truck to the dealer closest to him and we would be able to make a decision on whether we would be able to help him with the repair. He repeatedly shouted at me and said this was dishonest business practice.
In the last conversation I had with Mr ***, he apologized for the way he had acted and said he would take the truck there and get back with me. This correspondence is the first thing I’ve heard in the matter since then
If there are any additional questions, I can be reached at ###-###-####.
Sincerely,
*** ***
Champion Ford
[redacted] did buy a Ford Fusion from us and several years later she came in to inform us that she had gone to another dealership to inquire about trading it in. She then informed us that the dealership she had visited had told her that her car was previously wrecked at that is was worth...
several thousand dollars less. I then informed her that we, (Champion Ford) would appraise the car as it had never been wrecked and that is was worth approximately $6000-6500. She told me that the appraisal I was giving her was the same as what the other dealership had done. We offered to either sell her a car on the lot or dealer locate one using that number and she said she would think about it. This is the first I’ve heard since that day. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They finally got it!! Will contact the dealer about a door leak that has occurred since. Maybe they can get this taken care of quickly. Thanks Revdex.com for your help. Without it I don't think this would have ever been resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[6,500 dollars is not enough considering champion ford sold me the car at retail price for 20,000 and not for the actual price it would have been worth as totaled! I've been paying taxes on a vehicle since 2013 for a 20,000 dollar vehicle also instead of what it would have really been worth. I've put money into work on the vehicle as well with having the pay the deductible every time. I also bought an extra warranty on the vehicle! I can't even get rid of my vehicle because of it being salvaged of which the dealership did not tell me and when I asked [redacted] told me it had never been wrecked and the title alone is a clean title with nothing at the vehicle being salvaged! who would want to buy another vehicle from a company that ripped you off in the first place which considering they weren't even going to give me a good deal on a new vehicle. ]
Regards,
[redacted]
[redacted], thanks for your feedback and concern. I've looked into your issue and have found out the following. When you called in to schedule service, you told us one thing and then when you brought it in you had a laundry list of issues for us to fix. This is an issue because when...
[redacted] spoke to you on the phone, the items you listed for us to do could be completed at the promised time. When you brought it in you added items that we weren't aware had to be done, thus adding time to your repair since parts were not in stock. Also, you stated your van had a recall. It did not, so parts were not in stock for that repair. We did not charge you for any work that wasn't completed when you picked up your van a week after it was done. We assumed you were out of town at that point. I'm sorry that you feel we slighted you or mislead you, but this seems to be an issue of miscommunication between you and our service team. We in no way lied or misrepresented anything to you. Again, I apologize you had a poor experience and in the future we will communicate better to ensure this doesn't happen again.Sincerely, [redacted]General Manager