Lakeside Dental

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Upon further investigation by my insurance agency, I was informed that there were multiple discrepancies with the rental agreementApparently the business was allowing a female (unauthorized driver) to sign rental extensions without the male who was the only authorized driver they are claiming to be on the policyIf the male and female arrived together, why didn't he sign? Also apparently on the original rental agreement her signature also appears in the customer signatureMultiple employees allowed her to extend and change the day by day rental solely with her signatureThose employees include [redacted] *** Regards, [redacted]

I am not sure how to respond to this complaint An unauthorized driver was involved in an accident This is an insurance company issue We have insurance and the customer has insurance and I am confident they will work it out We merely indicated that the gentleman's insurance was primary since the driver of the vehicle was not listed on the rental agreement His insurance company is welcome to pursue this if they feel appropriateSo, I am not sure how to address the customer's issue He just seems to be unhappy with the insurance laws, not us.Sincerely,Andrew Wiley, Owner

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Again, I don't know what this customer wants? The issue has been referred to our respective insurance companies There is nothing to be done The insurance companies will sort out liability

I am not sure how to respond to this complaint.  An unauthorized driver was involved in an accident.  This is an insurance company issue.  We have insurance and the customer has insurance and I am confident they will work it out.  We merely indicated that the gentleman's...

insurance was primary since the driver of the vehicle was not listed on the rental agreement.  His insurance company is welcome to pursue this if they feel appropriate. So, I am not sure how to address the customer's issue.  He just seems to be unhappy with the insurance laws, not us.Sincerely,Andrew Wiley, Owner

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Upon further investigation by my insurance agency, I was informed that there were multiple discrepancies with the rental agreement. Apparently the business was allowing a female (unauthorized driver) to sign rental extensions without the male who was the only authorized driver they are claiming to be on the policy. If the male and female arrived together, why didn't he sign? Also apparently on the original rental agreement her signature also appears in the customer signature. Multiple employees allowed her to extend and change the day by day rental solely with her signature. Those employees include [redacted] Regards,
[redacted]