Lakeside Homes, Inc.

Good morning,
I respectfully disagree with the customer and frankly am quite upset with their request.  When this customer called initially in August, they told us they couldn't find this part anywhere.  We explained that we are not a [redacted] dealer and that it would be better for them to contact a respective dealer.  Customer said they tried everywhere and would appreciate any help we could give them.  We spent quite a lot of time trying to locate this part for the customer.  We located it and was a special order.  Now, after using the part for more than two months they are asking us for a full refund.  We do stand behind our products and take great pride in our business.  We respectfully decline their request.
 
Lori M[redacted], owner
Fireworks Hearth and Home LLC

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
  thank you for answering the complaint ,  first the date on your invoice reads 8/26/15 , the part arrived while we were away from home  and the  time ( 1st week of oct )  I installed the control o/side air temps were in the mid 80's and 90's which would never require running a pellet stove for heat in fact the a/c was in use ,   when starting the pellet stove the control unit lasted less than 2 weeks in actual part time use which leads me to be unhappy with the control . as for finding a control there are plenty listed from [redacted] and various stove parts vendors .   we purchased from you mainly on the fact we are from Ct.  still there is nothing on the invoice concerning warranty or restocking charge and I was told you had 1 or 2 controls in stock nothing was mentioned about finding one , special order and so on by you the dealer , also I was not told to find a [redacted] dealer first  . I am seeking adjustment from you for a defective part.    hate to but legal action may be required !     thank you , [redacted]

We are enjoying our 3rd season heating with the [redacted] flush insert. We went with Fireworks Hearth and Home because of their good reputation as apposed to the poor reviews of closer companies. We know we made the right decision going with this company as both fans had manufacture defects and were replaced upon request. We have since truly enjoyed this insert. Thank you Fireworks for the warmth in our home, great service and taking care of the defect. We went with you because of your reputation and it paid off.

I recently bought and had installed an [redacted], Tree of Life gas heating stove by Fireworks Hearth & Home. It is a wonderful stove that can be purchased by several dealers in CT. The prices may be a bit different, and this certainly is a consideration when buying stove. However, the quality of the installation and customer service is just as important. Fireworks did an excellent job. They paid attention to every detail to get it right. From carefully measuring and cutting a clean hole in my new ceiling to install the piping, to using drop cloths to protect my living room wood floor, everything went well. All questions and concerns were fully explained or answered. They guided me through the Builing Permit process, the need to contract to have a gas line installed, and to choose/ scheudle for LP gas delivery ... all without a hitch. This company is top notch and I fully recommend them.