Lakeside Repair Services, LLC

MrC [redacted] was never charged for cleaning the carbs and never said anything about acid dippingThe only thing we did was sync, link (make all carbs do the same thing by adjusting them), and adjust themYou can look on the invoices to see it does not state anywhere that we cleaned the carbsAnd as I said in both replies, they did not need cleaned, so why would we do something that does not need to be done? Our mechanic did go out on a lake test with him and told him it was not stalling outMore adjusting was done and it was lake tested again (to please customer) with no charge to MrC [redacted] But why did he wait a week and a half to bring it back again the last time? As far as the pictures go, first and foremost - there is no way to be sure those are his carbs; second - if those are his carbs, this could have happened between the time he picked it up from us on 7/and now since it took him a week and a half to bring it back on 7/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, C [redacted] C [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
C*** C*** see you in court !

I took the boat to another service center  today and the mechanic there is taking pictures of the work that needed done that was not ! carburetor was not cleaned ! like I wanted on 7-12 and the next time I returned it to be fix as it was suppose to be acid dipped  ! lakeside lied about acid dipping the carbs as well ! if they do not wish to return the money that was given to them for the service that was suppose to be done on 7-12 I will be forced to take them to small claims court !

Mr. C[redacted] is not being truthful at all and every time, some other problem is added. I do not see how he is in over $100 in gas to get & take it out when our shop is not even a quarter mile from the closest boat ramp; also the fact that he comes to Lake Greenwood to get on the water anyway. He has brought his boat to us only four times and every time states he doesn't want to put a lot of money in it; has told me to hold off on some things saying he'll get it done later. The first time was on 4/14/2017 for a foot service, fuel filter & spark plugs (nothing about carbs), picked up & paid $175 cash the same day. He brought it back in on 5/22 to have the toons cleaned, carpet replaced on trailer, and an estimate on a new bimini top; picked up next day, paid $210 cash; no complaints about carpet not being done. He brought it back on 7/12 saying it would stall out when idle down & would take 2 - 3 times before it would crank back, check the choke because its not working, thinks it needs new fuel line & carbs. Our mechanics checked everything he asked, replace 3 ft of fuel line & the fuel fitting. It was running good & didn't need a carb job (was not charged for one or the carb repair kits). The carbs needed to be synced & linked, which we did. We left a message on his voicemail 7/12 @ 11:28 am saying his boat is done. He picked up & paid $150 cash on 7/17 (only 5 days later, not a week or so). He brought it back an hour or so later & said it was doing the same thing & it was not fixed. I believe this is when one of our mechanics went with him on a test drive. The mechanic states he told Mr. C[redacted] it may need some adjusting, its not stalling out, but if he wants to bring it back we will do some adjusting. So that's what Mr. C[redacted] did. There was some adjusting of the carbs & idling, lake tested, and no problems; it was running as perfect as a 24 year old motor can. He was called, told it was done, lake tested, & running perfect; no charge. He came & picked it up on 7/19. G[redacted] told him there was 2 gaskets in the carb & there should have only been 1 & was found when the mechanics adjusted the carbs. In all this time, Mr. C[redacted] has not said anything about the carpet not being done, nor anything about the fuel lines (this complaint to Revdex.com is the first of the fuel lines). I would like to point out nothing was said on the first complaint about the fuel lines not being finished & had they not been finished like he says, the motor would not run at all. However, he brought the boat back 7/31 said it was doing same thing & we have not fixed it. He was asked to leave it & G[redacted] would lake test it himself. But, Mr. C[redacted] wanted G[redacted] to leave his current job and the customer he was with right then to go with him to lake test it, so he could show him what it was doing. G[redacted] told him he was busy & did not have time right now, leave it,  he will take it out later & had to get back to his customer. Mr. C[redacted] wasn't happy, said takes to much time and gas bringing it back and forth & the carpet wasn't even finished (first time hearing this complaint). He also stated he was going to count his losses & then left with his boat. Again, I am not willing to reimburse his money for work that was done by my shop, especially since the boat has ran perfect for us. However, I would have continued to look for the problem he insists is there had he left it with me 7/31. This problem could possibly be somewhere else other than carbs, fuel, or even the motor (if there is one). Most customers usually tell us to go through the entire boat & make everything work the way it suppose to. Mr. C[redacted] just wanted us to do certain things at certain times on his boat, motor, and/or trailer. We are sorry that he is having difficulties with his boat, but there again, it has ran great for me. I have attached 4/14/17 invoice# 845671 and notes in our QuickBooks for invoice# 014554. I had sent the other invoices with the first response. If there are any further questions or concerns, feel free to contact us.

Mr. C[redacted] was never charged for cleaning the carbs and never said anything about acid dipping. The only thing we did was sync, link (make all carbs do the same thing by adjusting them), and adjust them. You can look on the invoices to see it does not state anywhere that we cleaned the carbs. And as I said in both replies, they did not need cleaned, so why would we do something that does not need to be done? Our mechanic did go out on a lake test with him and told him it was not stalling out. More adjusting was done and it was lake tested again (to please customer) with no charge to Mr. C[redacted]. But why did he wait a week and a half to bring it back again the last time? As far as the pictures go, first and foremost - there is no way to be sure those are his carbs; second - if those are his carbs, this could have happened between the time he picked it up from us on 7/19 and now since it took him a week and a half to bring it back on 7/31.

I have pictures from the new service center and he and the pics verify that the Carbs where not cleaned ! and by reading lakesides own copies of the receipts you can see that the initial reason I took the boat to them was to have this service done ! they can not blame operator error when their own mechanic said to bring it back the second time ! this shows the lack of management to verify the service was completed ! and it was suppose to have been lake tested the first time ! if it was they would have found that when idling into dock the engine would stall ! that was told to Mr M[redacted] when it was delivered to lakeside during the last three attemps to have it fixed ! and on the third time he was obviously not going to listen to my attemps to tell him the problem or actually see with his own eyes or listen with his own ears what the problem was by either going out on the boat with me or running it on site  ! I was cutting my losses by not continuing to allow them to have me bring it back pick it up and bring it back a third time costing me money and time !  this is my last attempt to get the refund from them ! court proceedings will begin today when I go to pick up the boat today ! thank you Revdex.com for trying to rectify this ! but I know some people are hard to deal with !

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
C[redacted]

proof the carbs where not cleaned !

This customer came in on 5/22/17 (invoice # [redacted]) to have his toons cleaned, carpet replaced on his trailer and an estimate on a bimini top, picked it up the next day & paid, with no complaints. He then came back on  7/12/17 (invoice # [redacted]) and said he thought it was the carbs because...

when it idled down, it would stall out. It would crank back after 2 or 3 tries. He also asked us to check the electric choke because it wasn't working and also the fuel line. We replaced the fuel line and fitting using clamps. We also synced and linked the carbs. Did not charge him for a carb job or carb repair kits because it was running good enough not to have one. He picked it up on 7/17/17  and paid $150. He turned around, brought it back, and said it was doing the same thing (invoice # [redacted]). We lake tested it and did not see where there was any problems. It was running perfect and he was not charged. He brought it back on 7/31/17 and said it still was doing the same thing. We told him to leave it and G[redacted] (owner/operator/mechanic) would take it for a test. Mr. C[redacted] wanted G[redacted] to leave his current job and another customer to go with him right then and there to lake test it with him so he could show him what it was doing. G[redacted] told him he did not have time right now, leave it and he would take it out later and went back to his customer. Mr. C[redacted] then said it takes to much of his time and gas bringing it back and forth, he didn't even finish the carpet on the trailer (which this is the first we have heard of this), and he would count his losses and left with the boat. Later in the evening, he posted a negative review on our Facebook page, threatening to take us to court. He was told to leave it and we would fix it. I am not willing to give him his money back because the work was done. It is about a 20 year old motor, that is only really built to last 10 years, and I have tried to fix it and it was running perfect for me. It did not stall out like he said it did, but would have continued to look for a problem if he had left it with me on 7/31/17, like I asked. I am thinking it could be operator error.If you have any further questions, feel free to contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
I haven't had time to respond !  every time I got a call saying that motor was repaired I paid when I was suppose to ! after the third time of them trying to fix the problem I was in it for over another $100 in gas to go get and take it out to see if it was fixed ! the last time I told him befor I left it was going to be a week or so befor I could take it out to see if it was fixed ! it wasn't !!! also the second time my wife and I had a mechanic out on the boat and he told us to bring it back ! now why would he do that ? because it was not working properly ! in fact the owner told me there was 2 gaskets left in it when there should have been only 1 ! it was doing the same thing it had been doing since the first time of this account ! not the other things that where never completed .. ie the trailer , the fuel lines  ect ! 
Regards,
C[redacted]