Lakeside Roofing

I originally signed a contract with the company on 10/18/18. I had a leak at the time which they agreed to fix right away as part of the contract and they did. At that point I thought I had made a good choice. In the contract I was given a start up date of 15-16 weeks or however weather permitted. The job was started on 3/29/19. The day the job was finished 2 men came to the door to let me know they were done. When I asked how long they had worked for Kanga they told me they didn't work for them and that Kanga had sub contracted my roof to them. They also said they had not been present for the actual roofing. The dumpster they had remained in my driveway until 4/4/19 after I had gone to the office to ask why it was still there. A part of my contract was a new bathroom vent. This did not get done even though the part owner kept saying it would be. This was on 4/10/19. On 4/12/19 I was showing a friend the new roof and telling him about the bathroom vent. He is the one who told me that what I thought was the vent was a pipe which all houses had and that they has actually shingled over my vent. On 4/13/19 Tammy came out with 2 men to fix the bathroom vent which I am not sure is still done right. After multiple visits, calls and texts the final thing got done 8/12/19. I have full documentation including pictures and texts of the entire job. I really think other people should be aware. I would also like a Revdex.com recommendation for someone I could get to check out the job that was done. There are also other problems. I have repeatedly asked to meet with the salesman, part owner and the young man who kept insisting the job was done. I have more information that I can supply. On 8/14/19 I received a text from Tammy that I think speaks for itself. As far as her comment in text about paying for something that wasn't their fault it was 1 piece of siding. The other thing should have been a part of regular roofing job. According to their guarantees I do have some options. My contract was with Kanga Roof and I honestly feel they did not live up to their end.

In 2017, my wife and I closed on a home that, as a result of a leak we discovered around the chimney shortly after closing, required getting a new roof. After interviewing several contractors it was determined that we not only needed a new roof, but also we needed to rebuild two new chimneys from the roofline up. We contracted Lakeside Kangaroof to do the roof, to do the chimney and *** to do the insulation. Because this was a big project, with multiple contractors involved, Dale Sensenig, Lakeside's rep, who sold us the roof job, assured us that he would act as project coordinator for the three entities.

Unfortunately, Dale dropped the ball on coordinating between the three companies, which delayed our ability to get the *** and roof done immediately after the chimney was completed (the job was done in summer of 2018). It had to wait two weeks and we had house visiting family members put up at a hotel at our own expense, as a result of Dale's bungled communications between the contractors. We reconciled ourselves to the situation, and were willing to let that be (hopefully) a minor hiccup in this process. But it should have been a red flag. Shortly after the roof was completed, it leaked in the very same spot it did before we had everything (roof, chimney, insulation) redone! And so began months of arguing back and forth about where to place the blame. Lakeside wanted to blame *, saying that the chimney was not properly sealed (Lakeside even threatened to revoke our ten year warranty at one point). Lakeside sent one of their employees (or a sub-contractor), Andy, out three times to address the flashing and it continued to leak. Clearly, he was not qualified to address this task sufficiently. Since this was no longer a job that could be done before we encountered inclement weather, reluctantly, we agreed to let Lakeside wrap the chimney in r-Foil (their idea) for the winter and address the flashing again in the spring. The only thing the r-Foil did was prove Lakeside's theory wrong. It wasn't the chimney after all, the leaks persisted, even though the chimney was wrapped. I should also add that Andy left the flashing around the chimney (and under the rFoil) in a horrible state of disrepair after his third visit and never attempted to address step flashing - he basically kept trying to do the same thing each time, which was repeatedly ineffective.

I should also add, that our house had relatively new gutters when we bought it and leaks persisted to come down between the gutter and the roof (until recently - we hope). This was another issue that has been persistent since last summer that was only addressed recently. We needed to have drip lips (as per Dale) put in place, but all the employee (Jesse) did was bend part of the lip. He was in and out in 1/2 an hour. We haven't had a good rain yet to determine if what he did will work, but why did it take 11 months for them to address our gutters if this was such a seemingly simple task? I'm concerned that this has not been addressed adequately.

Anyway, when Jesse came out to do the gutters, we had him remove the rFoil from around the chimney because it's been completely ineffective in stopping the leak and I was afraid it might be damaging the chimney. Well, after the rFoil was removed, it revealed a carpenter ant issue. We had previously discussed with Lakeside about having another contractor do the flashing around the chimney and they agreed to indemnify us for that "proposed" expense. I say "proposed" because we got that estimate before the discovery of the ants and there's no telling at the moment what kind of damage has been caused to wood and insulation around the chimney where they are clearly nesting. We have an exterminator coming tomorrow, Thursday 6/6/19 to determine the extent of the issue. I am writing to you today because I am very concerned that Lakeside Kangaroof did not do a good job on our roof and they have refused to cover the damage potentially incurred by the carpenter ants (including the extermination expense), saying it is an "act of nature" and that they have already "gone above and beyond" and that they have "dedicated numerous man hours." They should! We purchased a ten-year warranty! It seems like the warranty purchase is worthless based on their attitude. This carpenter ant issue is a direct result of their neglect over the winter and refusal to respond to my repeated inquires for help with the issue (I have all my e-mails correspondence saved, to and from, mostly to - no responses).

I have video from other experts demonstrating how the step flashing around both chimneys is all wrong. There are exposed nail heads in many shingles (which we shouldn't have) and vents were not replaced to code (height-wise). They also damaged one of our bathroom fans (it sounds like something fell into the vent), but have said little, if nothing in response to that issue. As a result of these failings, we have little confidence in the entire job at this point. We spent $20,000 on a simple two-plane roof to get the best roof we could possibly afford and now feel like it lacks the attention to detail we thought we were paying for. Nor are they offering to provide the service that our ten-year warranty supposedly guarantees. In no way, have I ever been rude or said anything offensive to any one at Lakeside, but my requests, that a job that we paid $20K for, be done satisfactorily, is repeatedly met with hostility and belligerence. We believe a full or partial refund is in order.

I contracted with Lakeside roofing to install a metal roof and install gutters and a bathroom vent. They completed the first part of installing the metal roof. We selected a sandstone colored gutter system but when this was installed they failed to replace the lower (downspout) portion of the gutters leaving me with 2 color gutters, sandstone tops with white bottoms. In addition they failed to install my bathroom vent and also damaged my siding causing breaks in 2 separate areas of the siding. My contract called for new gutters and the bathroom vent to be installed.

On 3/26 I spoke to Gene M about the issues with them using the old downspouts and it not matching the newly installed gutter top portion. He then informed me that it would be an additional cost to complete the gutters. I argued that gutters are the whole thing not just a portion of the gutter. I could see if they were all white and it would match but they do not. the contract does not differentiate that the downspouts were not part of the gutter system. If he had just specified this in the contract I would have been ok with the additional cost.

0n 3/28 I spoke to another representative of the company- "sundi" who spoke with me and initially agreed that it was not specified in the contract as being a separate cost and she stated that they would come out install the bathroom vent, complete the gutter job and fix my siding. At that point I felt they would do the right thing an honor their contract. Sundi later contacted me on 4/4 to say that they were sticking to the original statement of not honoring the contract and that they would not be completing the gutter work. she did say that they would fix the broken siding but no mention of installing the bathroom vent.

I feel they are doing the bait and switch tactic. My job was a $10,700 job and they are trying to charge me an additional $875 to complete the gutters by claiming the downspouts are not part of the gutters.