Lakeside Sitters

[redacted] ,We apologize for any issue this has caused your as your order has been credited in full to your satisfactionWe go by a cancellation procedure as users must complete a cancellation request form as per the terms of serviceWe do not have one on fileThis was also an oversight as there was a declined charge attached to your order as wellWe thank you for getting in touch with us and want to assure you this issue has been resolved in full Please let us know should you need any future help Respectfully,Fastport Customer advocate team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We have issued the client a full refund as per her requestThere was no cancellation request submitted we would be happy to fulfill that request had it been madeThis should satisfy the client being given full refund. Thank You

Below you will find a copy of the full refund issued to the client by Fastport PassportWe have attempted to contact client to inform him of full refund no answer on phone only voicemailHe has been fully refunded therefore we wish for him to withdraw his complaintThank you Billing
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All of our staff confirms never having been reached out to by this clientWe have already refunded the amount paid in FULL as per clients requestThey have been notified via email of their refundA copy of which is belowThis complaint should now be considered closed as the client has received a
full refund. Thank You,Team Fastport

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

[redacted] did complete the required cancellation form and this was an oversight on our accounting teams end. We take responsibility for this delay. We strive for complete customer satisfaction throughout the order process even if we are not servicing the customer at this particular time.    In response to the customer we have taken the necessary steps in order to fully reimburse her for her order and we apologize for any time wasted on her end.    Should there be any further questions or comments I can be reached at ###-###-####.    Restfully    Steven F**  Owner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,I am sorry you were displeased with our services. I understand you felt that the website is misleading. I see that you ended up going directly through the US Department of State. On the bottom of every page on the fastport passport link we state: "We are not a government agency we are a...

private service. If you would like to speak with the State Department they can be reached at ###-###-#### or [redacted]". We never defer you from looking into your options and if anything, we encourage people to know the facts before using our services. The majority of our customers are happy to avoid the US Department of State offices in major cities and often cannot even find appointments. On the main page, we list not only the advantages of going through our company, but more  so, the main differences in using us compared to what you ended up doing. As far as the "hidden fees" you mentioned, we never omit the additional government fees. On our home page it says "As a registered passport expeditor we charge a service fee (on top) of the government fee to secure your passport in the time you requested". That is repeated several times so there is no confusion.  Not only do we try to be transparent, but we try to put the facts out there before any order is complete. In fact, on the home page, there is a noticeable tab for instructions where anyone can access the checklist that gives you insight to the entire process. As far as our terms of service are concerned, in order to keep error orders as low as possible, we do establish a terms of services just like any reputable company. By providing all the facts before hand, our goal is that every customer is aware of what they are purchasing before doing so. This is why, before submitting every order, our systems asks if you agree to the terms of service. As a small company, we try to go the extra mile by offering chats and phone lines  to speak to customer representatives for any questions you may have before and after placing an order. Here are the terms of service again if you would like to review: [redacted]Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to rescind my complaint.  What happened to me has been 100% corrected by the company.  Please drop my complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the business claims that I did not fill out an online form requesting a refund. They are alleging that I have lied. I have an email acknowledgment from them that proves I did file the form. I do not care for being called a liar. Following is their email acknowledgement: From: [redacted]Reply-to: [redacted]To: [redacted]Sent: 5/*/2015 9:36:53 P.M. Eastern Daylight TimeSubj: Order Cancellation Request Form 
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],We apologize for any issue this has caused your as your order has been credited in full to your satisfaction. We go by a cancellation procedure as users must complete a cancellation request form as per the terms of service. We do not have one on file. This was also an oversight as there was a...

declined charge attached to your order as well. We thank you for getting in touch with us and want to assure you this issue has been resolved in full.  Please let us know should you need any future help.  Respectfully,Fastport Customer advocate team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]