I ordered an ice cream cake for $and it didn't look anywhere near the picture they provideIt was sloppy, tasteless, and unprofessional lookingThe girl behind the counter did not know how long it needed to thaw before eating so she was not trained on the products she sellsI could've made a better cakeI called multiple times looking for a manager or owner and was told there was no manager and the owner is rarely inI left messagesIt took me days to get a hold of the owner (Mary) and I told her my complaintsShe said she would give a refund but instead she charged me $againAfter looking at my bank statement and saw it was a charge not a credit I went in to the store and showed her my bank statementIt clearly shows the two charges (not a credit) and she refused to believe she double charged meMary then said like she would credit me the $with a snotty attitude and went to the register and handed me a receipt (which showed no credit)I stepped outside a
I ordered an ice cream cake for $and it didn't look anywhere near the picture they provideIt was sloppy, tasteless, and unprofessional lookingThe girl behind the counter did not know how long it needed to thaw before eating so she was not trained on the products she sellsI could've made a better cakeI called multiple times looking for a manager or owner and was told there was no manager and the owner is rarely inI left messagesIt took me days to get a hold of the owner (Mary) and I told her my complaintsShe said she would give a refund but instead she charged me $againAfter looking at my bank statement and saw it was a charge not a credit I went in to the store and showed her my bank statementIt clearly shows the two charges (not a credit) and she refused to believe she double charged meMary then said like she would credit me the $with a snotty attitude and went to the register and handed me a receipt (which showed no credit)I stepped outside a