January 31,2016Incident Report [redacted] Grundfos PumpPurchased 6Approx 12:30pm cashier Justin K [redacted] paged me over the intercom to check out apump that was brought back for a returnThe customer had his receipt and also thepump*INSPECTION: This is a Grundfos water well casing pumpThe pump had beenopened and used for some timeThe shinny outside of the pump was covered in blackresidue from well, mud and residue were also packed inside the end of the pump, also theinsulation on the wires leading out of the pump were damaged as if pulled onThe pumpstill appears to be fbnctional however no shop test was carried out because of the damageto rest of the pump.DECISION: This pump cannot be returned because it is not in sellable conditionand there is nothing I can do to make it resalable.OPIONION: Customer used pump as needed when he had other problems hedecided he wished to return pump.Whom I later find out is customer [redacted] I confronted and explained thatthe pump had obviously been used for some time and with the debris and damage to thepump I could not honor the return.Mr [redacted] then became confrontational and said that the store clerk BobbiH [redacted] told him it could be returned at the time of purchase if it has been usedI said Ididn't think so but I would check because Bobbi was on shiftI then called Bobbi infront of Mr [redacted] and asked her directly if she remembered the customer? Bobbi saidyes she remembered the customer and I asked her if she told him we would return theitem if it had been usedBobbi stated in front of Mr [redacted] and myself that; she toldhim if he kept the box and receipt we could return the pumpShe never told him he coulduse the pump then return said pumpBobbi then explained to Mr [redacted] that we do notreturn items that have been used for a refund.I then explained to Mr [redacted] that if the pump was opened not damaged andused for so long I would have no problem with the returnHowever do to the damage ofthe case of the pump the packed mud and the wires all beat up there was no way I couldreturn the pumpI then asked Mr [redacted] if the pump was defective which I then wouldhave other options as in a repair or exchangeMr [redacted] said the pump was notdefective and he had a bad wellHe also stated that a plumber told him to put a pumpdown the well and run to see if his well was good or not and that is what he didIexplained that I would not have recommended that adviceI then asked Mr [redacted] if heunderstood that the pump 1) had been ran for sometime, 2) was packed with debrisHesaid he understood but it should be returnedAt this point I plainly told Mr [redacted] that the pump would not be returned dueto the usageMr [redacted] demanded to speak to the owner at this point and I told himthat I was such personMr [redacted] then demanded that I write a new receipt because hecould not read the addressMr [redacted] then told Justin that he wanted a receipt with thedate on itJustin pointed to the date on the original receiptMr [redacted] then asked mefor a copy of his original receipt witch I took and copied by hand for himMr [redacted] also asked for a copy of the store policy on returns, I then took the policy and copied itfor himI asked Mr [redacted] if there was anything else he neededMr [redacted] thenstated that I was cocky I brushed this comment to the side trying not to beconfrontationalI asked Mr [redacted] if my staff and I met the demands he requestedMr[redacted] said yes we met all his demands besides returning the pump.Mr [redacted] made several hints that he would follow up with further actionIthen took several pictures of the pump for my recordsMr [redacted] then pronounced thathe would never come back walking out the door[redacted]
January 31,2016Incident Report [redacted] Grundfos PumpPurchased 6Approx 12:30pm cashier Justin K [redacted] paged me over the intercom to check out apump that was brought back for a returnThe customer had his receipt and also thepump*INSPECTION: This is a Grundfos water well casing pumpThe pump had beenopened and used for some timeThe shinny outside of the pump was covered in blackresidue from well, mud and residue were also packed inside the end of the pump, also theinsulation on the wires leading out of the pump were damaged as if pulled onThe pumpstill appears to be fbnctional however no shop test was carried out because of the damageto rest of the pump.DECISION: This pump cannot be returned because it is not in sellable conditionand there is nothing I can do to make it resalable.OPIONION: Customer used pump as needed when he had other problems hedecided he wished to return pump.Whom I later find out is customer [redacted] I confronted and explained thatthe pump had obviously been used for some time and with the debris and damage to thepump I could not honor the return.Mr [redacted] then became confrontational and said that the store clerk BobbiH [redacted] told him it could be returned at the time of purchase if it has been usedI said Ididn't think so but I would check because Bobbi was on shiftI then called Bobbi infront of Mr [redacted] and asked her directly if she remembered the customer? Bobbi saidyes she remembered the customer and I asked her if she told him we would return theitem if it had been usedBobbi stated in front of Mr [redacted] and myself that; she toldhim if he kept the box and receipt we could return the pumpShe never told him he coulduse the pump then return said pumpBobbi then explained to Mr [redacted] that we do notreturn items that have been used for a refund.I then explained to Mr [redacted] that if the pump was opened not damaged andused for so long I would have no problem with the returnHowever do to the damage ofthe case of the pump the packed mud and the wires all beat up there was no way I couldreturn the pumpI then asked Mr [redacted] if the pump was defective which I then wouldhave other options as in a repair or exchangeMr [redacted] said the pump was notdefective and he had a bad wellHe also stated that a plumber told him to put a pumpdown the well and run to see if his well was good or not and that is what he didIexplained that I would not have recommended that adviceI then asked Mr [redacted] if heunderstood that the pump 1) had been ran for sometime, 2) was packed with debrisHesaid he understood but it should be returnedAt this point I plainly told Mr [redacted] that the pump would not be returned dueto the usageMr [redacted] demanded to speak to the owner at this point and I told himthat I was such personMr [redacted] then demanded that I write a new receipt because hecould not read the addressMr [redacted] then told Justin that he wanted a receipt with thedate on itJustin pointed to the date on the original receiptMr [redacted] then asked mefor a copy of his original receipt witch I took and copied by hand for himMr [redacted] also asked for a copy of the store policy on returns, I then took the policy and copied itfor himI asked Mr [redacted] if there was anything else he neededMr [redacted] thenstated that I was cocky I brushed this comment to the side trying not to beconfrontationalI asked Mr [redacted] if my staff and I met the demands he requestedMr[redacted] said yes we met all his demands besides returning the pump.Mr [redacted] made several hints that he would follow up with further actionIthen took several pictures of the pump for my recordsMr [redacted] then pronounced thathe would never come back walking out the door[redacted]