Lakeview Mortgage Bankers Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 I wish to retract and withdraw my complaint he was an...

employee mishap the owner called and said all was taken care of many months ago the bill was paid in full by company owner [redacted]. I would like to withdraw complaint please the date is 2/**/16 phone call about 11:40 AM.

lakeview loan servicing
I've only been with them since December 2016 not by choice got sold to them. And all I can say is all I've seen from them is incomptancy greed and poor coustomer service. To start off with they collected on the escrow but did't pay my insurance company wich almost got me cancelled just before the hurricane. Then I was on the deffered payment because of the storm and they still charged me late fees I payed online. And it is very hard to get anyone when you try to call , trying to call because they want to charge more on my escrow. Plus never once attempted to apllogize for the escrow screw up. From my short experince with this company it is my opinon they are not about the service at all but about the profit only and don't care about there coustomers. I will be getting out from under them as soon as posible. Greg Doyle

Review: I have told these people at least 10 times to stop calling. I did not contact them, I do not need a refinance of my house. This is rediculous. I called them back after they called me and received a message that said they were closed that I had to leave a message. HOw could they be closed if they just called me? and also called me again at 8:24 on 7/** as a matter of fact they called 8 times today. This is crazy. I spoke to the message and told them I was tired of the phone calls. Someone called back and had the nerve to tell me it was my fault that they are calling and that maybe I should get my finances under control so I wouldnt have to refinance. I have it recorded if you would like to hear that.Desired Settlement: STop calling my house

Business

Response:

Please forward our response to [redacted]. He is greatly mistaken and we would like him to understand what has happened and that his anger is misdirected at Lakeview Funding Corp.

On July *, 2013 Lakeview Funding received notification from our mortgage lead company that [redacted] ([redacted]'s wife) filled out an application with expectations of receiving several offers from at least 4 different mortgage professionals. The request came directly from [redacted] at the e mail address of [redacted] regarding the address of [redacted]. She provided information that her employer is EOS Medical. We have her social security number as well, it begins with 245. We absolutely have been given permission by [redacted] to call her home. I'm sure it was an oversight by [redacted] that she forgot to mention this to [redacted]. A copy of the brief application that [redacted] completed can be furnished upon [redacted]s request, but we will remove the social security number for security purposes if such a request is received.

The other aspect of the complaint that [redacted] is obviously confused about is the amount of calls he is receiving from Lakeview Funding Corp. He seems to think that all the calls he received regarding a refinance, came from 1 office, that of Lakeview Funding. That simply is not the case. The mortgage refinance program that [redacted] signed up for explains that the [redacted]s will receive offers from "AT LEAST 4 DIFFERENT" mortgage professionals. Not 1 but 4.

We did call [redacted] and [redacted] last evening, 7/**. We did not speak to anyone, nor have we spoken to anyone at all in the [redacted] household since receiving the application on July *. If at any point we did speak to [redacted] or [redacted] and they told us that they did not want to refinance, we would not call back. We have never had a complaint that we harassed anyone. Reason is because we do not. We need to earn a living by finding interest people, not harassing people who are not interested

We did receive a message this morning, 07/** from [redacted] and we DID NOT call him back. nor will we call him back. Phone records can be provided . I am happy to hear that he recorded whomever called him back and said those horrible words to him about his finances. It is absolutely disgusting and completely unprofessional that anyone would say something like that to another humane being. It was absolutely not Lakeview Funding who called back.

As the complaint states, we are requesting to hear the recording to prove Lakeview Funding's innocence.

This is a completely misdirected complaint and request that you remove it from our records.

I am available to speak with anyone from Revdex.com as well as [redacted]or [redacted] so that we can resolve this frivolous matter.

Thank you for allowing us to clear up this matter for [redacted].

Lakeview Funding Corp.

Review: I have contacted [redacted] ###-###-#### sometime mid 2015 asking for a re-finance to get my bills downs to a manageable rate. I had filed bankruptcy 2012 so I was asked by Lakeview to have a motion from the courts to allow me to have a re-finance approved – that cost $500.00. I was told by Lakeview Mortgage that the re-finance was like 95% approved I spent beyond the money I could spend from my fixed income trying to get what I was not allowed to get that was a re-finance. I was told by Lakeview Mortgage that THEY would pay the appraisal fees in order to get the re-finance and if only if I got the re-finance approved than I would re-pay if not approved then Lakeview Mortgage would pay the appraisal at no cost to me. I got calls and now an email of the $415.00 bill I don’t think its right THEY said THEY would pay and now I got the bill? I told them from the beginning that I was in a trustee account paying it off and Lakeview Mortgage does know that if in a bankruptcies and in a trustee pay-back I was not than at our first phone call I was not qualified to get any re-finance loan approved. I will leave this in your hands they do know I was not qualified from the first phone call but lead me on until this $415.00 bill – please reviewDesired Settlement: I wish that they would honor what they said at no cost to me the appraisal if not the loan approved it was not approved twice tried to get it than they asked that we do it over again -- the same loan request with the same results I was not qualified in the first place why tagged me along

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I wish to retract and withdraw my complaint he was an employee mishap the owner called and said all was taken care of many months ago the bill was paid in full by company owner [redacted]. I would like to withdraw complaint please the date is 2/**/16 phone call about 11:40 AM.