Lakeview Resort

Complaint: [redacted] I am rejecting this response because:Ok, so what happens next?? All they did in their response was reference my payment history which is irrelevant and had no bearing on booking and usage of my week in the past years.? I have asked multiple times for a statement, the last one yesterday and cannot get a response from them.? Without a response, I cannot send the correct amount for maintenance and can't book my week.? Here is my latest email below.? How do I get them to cooperate with me to get my maintenance paid and my week reserved? I have been trying to get this done since June 20thThanks, [redacted] Is there some reason that I cannot get a statement of what is due and an answer to my question about when is the earliest you can pay dues? This is the problem that I haveI can never get anyone to communicate with meThen I get angry and I make a phone call and that's when you have to hear about itIt seems like it's a simple processSomeone asks a question, you provide customer service and answer the questionFor some reason it doesn't seem to work this way for youMaybe you can start to understand why I'm irritated with your office every yearSo I'm asking againI would like to see a statement of what is due and I would like an answer about how soon dues can be paid.? I'd also like to know when you send the statements outI have never ever received a statement by mail in any recent year that I can remember.? Leslie Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Ok, so what happens next? All they did in their response was reference my payment history which is irrelevant and had no bearing on booking and usage of my week in the past years I have asked multiple times for a statement, the last one yesterday and cannot get a response from them Without a response, I cannot send the correct amount for maintenance and can't book my week Here is my latest email below How do I get them to cooperate with me to get my maintenance paid and my week reserved? I have been trying to get this done since June 20thThanks, [redacted] Is there some reason that I cannot get a statement of what is due and an answer to my question about when is the earliest you can pay dues? This is the problem that I haveI can never get anyone to communicate with meThen I get angry and I make a phone call and that's when you have to hear about itIt seems like it's a simple processSomeone asks a question, you provide customer service and answer the questionFor some reason it doesn't seem to work this way for youMaybe you can start to understand why I'm irritated with your office every yearSo I'm asking againI would like to see a statement of what is due and I would like an answer about how soon dues can be paid I'd also like to know when you send the statements outI have never ever received a statement by mail in any recent year that I can remember Leslie Sincerely, [redacted]

Good morning, attached is the customer complaint response #

See attached

Complaint: ***
I am rejecting this response because:
They have not offered to solve the problem, all they do is complain about
things that have nothing to do
with the current situation. In reference
to me not giving them my address; in the past I have called in to give an
updated address, received correspondence-until it came time to get a bill and
then for "some reason" the address they had on file was years old
How does that happen? I do not deny that checks have been sent late in
years past (I've owned this timeshare for to YEARS), due to address
changes or other reasons, but it never kept me from booking and using a week
the next year.
Regardless of the few times late over years,
I have always been able to schedule a week with the previous employees; it has
only been in the last two-three years that I’ve had problems. When I
mail a check and call in to book my week, the check is
"conveniently" not cashed, missing or never received. The first
time it happened; I paid the dues, called in to VERIFY my week later in
the summer and they denied ever receiving a check. I actually
had the week booked, but they took it away and said they never got the
check. More than likely they made money by charging someone
else for a week's stay. I had to cancel our family vacation.
They could have cared less. I am sure anyone would be frustrated and
angry. I do not get upset at anyone about booking a week, only when
office staff is inept, incompetent and rude. This has
not always been the case; the problem is with the current staff.
As far as "repeatedly" asking;
they JUST requested a copy of the registered mail receipt a few days ago-and as
I told them at the time, once I have nothing to do but look through months
of receipts, they will get it. More "exaggeration" I have been beyond frustrated and angry
with the customer service and the people in the office and have not one time
been treated as a customer, received an apology or had anyone try to help
me get this resolved. THEY say it is all is never one sided, there
is always fault on both sides. However they won't' even admit it is
possible they bear any responsibility for any of this. They refused
to let me speak to the owner which is why I sent a certified letter in June, to
him, along with a check for the next two+ years dues. I did not want to
have to speak to anyone in the office for as long as possible. They are
argumentative, unprofessional and rude. They could care less about
their customers. I have asked for an accounting from them so I can send
another check, but guess what-nothing. I have also asked how soon I
can send checks each year; again nothing from them All I want is that when I send a check,
they get, record it, cash it and call ME or email ME to book my week! How
hard is that? An apology would be great but does not seem realistic from
the tone of the response they gave you/me. What happened to customer
service?
Also, moving into the 20th century and
taking credit cards (along with the email they finally use) would solve 90% of
this problem, even if it meant I had to pay for the tiny 2% to 3% fee they would
incur. At least I would know it was accounted for and paidSincerely, *** ***

Complaint: ***
I am rejecting this response because:Ok, so what happens next?? All they did in their response was reference my payment history which is irrelevant and had no bearing on booking and usage of my week in the past years.? I have asked multiple times for a statement, the last one yesterday and cannot get a response from them.? Without a response, I cannot send the correct amount for maintenance and can't book my week.? Here is my latest email below.? How do I get them to cooperate with me to get my maintenance paid and my week reserved? I have been trying to get this done since June 20thThanks, ***Is there some reason that I cannot get a statement of what is due and an answer to my question about when is the earliest you can pay dues? This is the problem that I haveI can never get anyone to communicate with meThen I get angry and I make a phone call and that's when you have to hear about itIt seems like it's a simple processSomeone asks a question, you provide customer service and answer the questionFor some reason it doesn't seem to work this way for youMaybe you can start to understand why I'm irritated with your office every yearSo I'm asking againI would like to see a statement of what is due and I would like an answer about how soon dues can be paid.? I'd also like to know when you send the statements outI have never ever received a statement by mail in any recent year that I can remember.? Leslie
Sincerely,
*** ***

Good morning, attached is the customer complaint response #2.

Complaint: [redacted]
I am rejecting this response because:Ok, so what happens next?  All they did in their response was reference my payment history which is irrelevant and had no bearing on booking and usage of my week in the past 20 years.  I have asked multiple times for a statement, the last one yesterday and cannot get a response from them.  Without a response, I cannot send the correct amount for maintenance and can't book my week.  Here is my latest email below.  How do I get them to cooperate with me to get my maintenance paid and my week reserved? I have been trying to get this done since June 20th. Thanks, [redacted]Is there some reason that I cannot get a statement of what is due and an answer to my question about when is the earliest you can pay dues? This is the problem that I have. I can never get anyone to communicate with me. Then I get angry and I make a phone call and that's when you have to hear about it. It seems like it's a simple process. Someone asks a question, you provide customer service and answer the question. For some reason it doesn't seem to work this way for you. Maybe you can start to understand why I'm irritated with your office every year. So I'm asking again. I would like to see a statement of what is due and I would like an answer about how soon dues can be paid.  I'd also like to know when you send the statements out. I have never ever received a statement by mail in any recent year that I can remember.  Leslie
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 
They have not offered to solve the problem, all they do is complain about
things that have nothing to do...

with the current situation.  In reference
to me not giving them my address; in the past I have called in to give an
updated address, received correspondence-until it came time to get a bill and
then for "some reason" the address they had on file was 5 years old.
How does that happen?  I do not deny that checks have been sent late in
years past (I've owned this timeshare for 20 to 25 YEARS), due to address
changes or other reasons, but it never kept me from booking and using a week
the next year.  
Regardless of the few times late over 20 years,
I have always been able to schedule a week with the previous employees; it has
only been in the last two-three years that I’ve had problems.  When I
mail a check and call in to book my week, the check is
"conveniently" not cashed, missing or never received.  The first
time it happened; I paid the dues, called in to VERIFY my week later in
the summer and they denied ever receiving a check.  I actually
had the week booked, but they took it away and said they never got the
check.  More than likely they made money by charging someone
else for a week's stay.   I had to cancel our family vacation. 
They could have cared less.  I am sure anyone would be frustrated and
angry.  I do not get upset at anyone about booking a week, only when
office staff is inept,  incompetent and rude.  This has
not always been the case; the problem is with the current staff.  
As far as "repeatedly" asking;
they JUST requested a copy of the registered mail receipt a few days ago-and as
I told them at the time, once I have nothing to do but look through 12 months
of receipts, they will get it.  More "exaggeration"...
 I have been beyond frustrated and angry
with the customer service and the people in the office and have not one time
been treated as a customer, received an apology or had anyone try to help
me get this resolved.  THEY say it is all me-it is never one sided, there
is always fault on both sides.  However they won't' even admit it is
possible they bear any responsibility for any of this.  They refused
to let me speak to the owner which is why I sent a certified letter in June, to
him, along with a check for the next two+ years dues.  I did not want to
have to speak to anyone in the office for as long as possible.  They are
argumentative, unprofessional and rude.  They could care less about
their customers.  I have asked for an accounting from them so I can send
another check, but guess what-nothing.  I have also asked how soon I
can send checks each year; again nothing from them.
 All I want is that when I send a check,
they get, record it, cash it and call ME or email ME to book my week!  How
hard is that? An apology would be great but does not seem realistic from
the tone of the response they gave you/me.  What happened to customer
service?  
Also, moving into the 20th century and
taking credit cards (along with the email they finally use) would solve 90% of
this problem, even if it meant I had to pay for the tiny 2% to 3% fee they would
incur.  At least I would know it was accounted for and paid...
Sincerely, [redacted]

See attached