Hi,This is in reference to the complaint # [redacted] .First of all we would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for [redacted] and [redacted] with Tech Support Services for consumersWe also work with resellers / affiliates to process our salesIt could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a full refund of his money per the desired settlement, we have proceeded with the sameThe amount would reflect within 5-business days back to customer's accountWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in in response to the case #Unfortunately we are unable to locate any details of $under the name of [redacted] , we certainly would help you with the desired settlement that you are looking for but would request you to kindly provide the name on the account or any sales agreement that is available at your end and we would resolve the concernWe will wait for your response on this and sincere apologies for any inconvenience caused to you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint # [redacted] .We would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for Windows and Mac with Tech Support Services for consumersWe also work with resellers / affiliates to process our salesIt could be possible that when the customer called she reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customerIf the customer needs any assistance she can reach us on [redacted] and we will be glad to assistThank you.Regards,Team Virus Eraser
Hi,As per the desired resolution, we have gone ahead and refunded the rest of the amount $211.99, which would reflect in customer's account within to business daysWe hope this resolves the concern and we would to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint # [redacted] .First of all, we would like to mention that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of his money per the desired settlement, we have proceeded with the sameThe amount would reflect within 5-business days back to customer's accountWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: This is the very same thing they've been claiming since MID-AUGUST...it's always something, and it's always a lie
I am rejecting this response because: I wish to keep the case open until the credit card company has settled on the disputeI wish to clarify that virus-eraser (or one of its affiliates) made unsolicited contact with my motherShe did not reach out to anyone regarding a computer virus
I am rejecting this response because: the people that I talked to told me they were techs from the company and would be able to install and erase all viruses I feel that the tech support has hacked my information and hurting my computerAlong with the virus protection because I now have another supposed virus on my computer and when I call the your virus company the gentleman told me there is nothing he can do about it
Hi,This is in reference to the case # 11436383.Virus Eraser Antivirus Software itself is a security software and only one security program could run properly on a computer, else it would make the computer run very slowAfter confirmation from the customer Virus Eraser Software was offered to her and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs per customers request, the refund was processed from our sideHere is a reference number for the refund : [redacted] , the customer should have received the amount of $by nowIn case of any issue kindly contact us and we will be glad to assist her further with it.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case no [redacted] , we do see that the customer called us on 22nd of July, and paid $for Year of Service, after the proper authorization the payment was processedPer our service agreement if any of our customers are unhappy/dissatisfied with the services and want the refund we proceed in resolving the issues within to daysWe received your call and the diagnostic expert helped you understand why did that issue occurred on your computerVirus Eraser Inc is an authorized reseller partner for [redacted] and not a partnerThere must have been some miscommunication and we apologize for the sameVirus Eraser helped you fix the issue of the computer and agreed to provide the support for next yearWe understand you did not want us to cash the check but the scan copy of the check was already in the system and the bank cashed itWe sent out a check as for the refund, as acheduled, the entire process takes 15-business daysAs per your email, we see you have not received the checkWe will cancel the first refund check and send another check for $199.99, which you should receive within - business days.We apologize for all the inconvenience caused.In case there is any further question the customer can reach us out at [email protected] or can contact on our Customer Service number: [redacted] .Thank you.Regards,Team Virus Eraser
I am rejecting this response because: We have not had our money of $245.50 refunded to us. They refunded $129.99 to our credit card,and they claimed we had to pay this amount first before they would refund the $245.50. Our Credit Union stated there has been no refunding of $245.50 from Virus Eraser!
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meOn July 15th, I received a credit to my card in the amount of $from Virus Eraser and am satisfied with the amount This complaint can be closed now.Thank you, [redacted]
Revdex.com: I have received another check from Virus Eraser on Friday 15th of I cashed the check at my bank hoping it will not be another check that will bounce like the first check..If this second check bounces what will be my next option with this company????
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meHowever, as of this morning, Virus Eraser has not followed through with the refund of $to my [redacted] card
I am rejecting this response because: Virus Eraser said they would give me a FULL refundTo date, the transactions to my credit are as follows: on April 10, 2016, Virus Eraser charged $to my credit card and ALSO on the same date charged $to my credit cardOn April 11, 2016, Virus Eraser credited $back to me however, the $has NOT been credited
Hi,This is in reference to the complaint # [redacted] .First of all we would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for [redacted] and [redacted] with Tech Support Services for consumersWe also work with resellers / affiliates to process our salesIt could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a full refund of his money per the desired settlement, we have proceeded with the sameThe amount would reflect within 5-business days back to customer's accountWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
Hi,This is in in response to the case #Unfortunately we are unable to locate any details of $under the name of [redacted] , we certainly would help you with the desired settlement that you are looking for but would request you to kindly provide the name on the account or any sales agreement that is available at your end and we would resolve the concernWe will wait for your response on this and sincere apologies for any inconvenience caused to you.Regards,Team Virus Eraser
Hi,This is in reference to the complaint # [redacted] .We would like to mention that if an unwanted pop up appears on the computer screen, Virus Eraser has nothing to do with itWe are Antivirus Software company for Windows and Mac with Tech Support Services for consumersWe also work with resellers / affiliates to process our salesIt could be possible that when the customer called she reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customerIf the customer needs any assistance she can reach us on [redacted] and we will be glad to assistThank you.Regards,Team Virus Eraser
Hi,As per the desired resolution, we have gone ahead and refunded the rest of the amount $211.99, which would reflect in customer's account within to business daysWe hope this resolves the concern and we would to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: have not received my refund yet
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Hi,This is in reference to the complaint # [redacted] .First of all, we would like to mention that Virus Eraser do not put/place any unsoliciated virus on customers computer, it could be possible that when the customer called he reached our one of resellers and as an option Virus Eraser Antivirus Software was offered to the customer and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment as without customer's permission or authorization no charges can be processedAs we can see that customer is looking for a refund of his money per the desired settlement, we have proceeded with the sameThe amount would reflect within 5-business days back to customer's accountWe hope this resolves the concern and we would like to thank the customer for trying Virus Eraser.Thank you.Regards,Team Virus Eraser
I am rejecting this response because: This is the very same thing they've been claiming since MID-AUGUST...it's always something, and it's always a lie
I am rejecting this response because: I wish to keep the case open until the credit card company has settled on the disputeI wish to clarify that virus-eraser (or one of its affiliates) made unsolicited contact with my motherShe did not reach out to anyone regarding a computer virus
I have received a credit of $from Virus Eraser on 5/12/Thank you very much, [redacted]
I am rejecting this response because: no response can be made while credit card dispute is in progresswill keep everyone posted
I am rejecting this response because: the people that I talked to told me they were techs from the company and would be able to install and erase all viruses I feel that the tech support has hacked my information and hurting my computerAlong with the virus protection because I now have another supposed virus on my computer and when I call the your virus company the gentleman told me there is nothing he can do about it
Hi,This is in reference to the case # 11436383.Virus Eraser Antivirus Software itself is a security software and only one security program could run properly on a computer, else it would make the computer run very slowAfter confirmation from the customer Virus Eraser Software was offered to her and after proper confirmation the order was placed All the proper guidelines were followed before processing the payment and without customer's permission or authorization no charges can be processedAs per customers request, the refund was processed from our sideHere is a reference number for the refund : [redacted] , the customer should have received the amount of $by nowIn case of any issue kindly contact us and we will be glad to assist her further with it.Thank you.Regards,Team Virus Eraser
Hi,This is in reference to the case no [redacted] , we do see that the customer called us on 22nd of July, and paid $for Year of Service, after the proper authorization the payment was processedPer our service agreement if any of our customers are unhappy/dissatisfied with the services and want the refund we proceed in resolving the issues within to daysWe received your call and the diagnostic expert helped you understand why did that issue occurred on your computerVirus Eraser Inc is an authorized reseller partner for [redacted] and not a partnerThere must have been some miscommunication and we apologize for the sameVirus Eraser helped you fix the issue of the computer and agreed to provide the support for next yearWe understand you did not want us to cash the check but the scan copy of the check was already in the system and the bank cashed itWe sent out a check as for the refund, as acheduled, the entire process takes 15-business daysAs per your email, we see you have not received the checkWe will cancel the first refund check and send another check for $199.99, which you should receive within - business days.We apologize for all the inconvenience caused.In case there is any further question the customer can reach us out at [email protected] or can contact on our Customer Service number: [redacted] .Thank you.Regards,Team Virus Eraser
I am rejecting this response because: We have not had our money of $245.50 refunded to us. They refunded $129.99 to our credit card,and they claimed we had to pay this amount first before they would refund the $245.50. Our Credit Union stated there has been no refunding of $245.50 from Virus Eraser!
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meOn July 15th, I received a credit to my card in the amount of $from Virus Eraser and am satisfied with the amount This complaint can be closed now.Thank you, [redacted]
I am rejecting this response because: I have NOT received payment
Revdex.com: I have received another check from Virus Eraser on Friday 15th of I cashed the check at my bank hoping it will not be another check that will bounce like the first check..If this second check bounces what will be my next option with this company????
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meHowever, as of this morning, Virus Eraser has not followed through with the refund of $to my [redacted] card
I am rejecting this response because: Virus Eraser said they would give me a FULL refundTo date, the transactions to my credit are as follows: on April 10, 2016, Virus Eraser charged $to my credit card and ALSO on the same date charged $to my credit cardOn April 11, 2016, Virus Eraser credited $back to me however, the $has NOT been credited