Lakewood Place Apartment Homes

Initial Business Response / [redacted] (1000, 5, 2015/10/31) */ We had been working with Mr [redacted] regarding this concernThe last time that I spoke with him, I did tell him that we would cover the cost of the utilities from January until the power and gas was taken out of his nameI called the utility company and they said that they couldn't give me information on this gentleman's accountI called Mr [redacted] and left a message that we could reimburse this amount once he paid it but that I would need documentation of what he paid and what was incurred from January onI did not hear back from Mr [redacted] The offer of us reimbursing him for charges from January on still stands with proper documentation Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I talked to the manager on duty and she said that she would take care of the bill through the collections company as xcel had passed it through to themI never got a message from management after that point, just ongoing collections noticesThis bill will have to be paid to the collections company This still does not mention the security deposit that still needs to be returned to myself Final Business Response / [redacted] (4000, 10, 2015/11/03) */ Since I was not the manager when Mr [redacted] left Lakewood Place, I pulled his resident file to get a clearer picture of what happened with this residentThis is what I know based on written documentationMr [redacted] and Ms [redacted] where on a lease through 8/31/On 11/19/we received a notice to vacate from them with the vacate date being 12/31/On December 18th, the property manager wrote a letter to Mr [redacted] telling him that if he chose to stay on without Ms [redacted] on his lease, that he would need to qualify for the apartment on his ownSometime during the month of December, Mr [redacted] moved out turning in his keysMs [redacted] returned to clean the apartmentOn December 29, 2014, our property manager received a letter from Mr [redacted] stating that he was leaving since he 'didn't feel he needed to re-qualify to live here." Further on in the letter, he stated that he found it "difficult to even do us the favor of giving any real advance notice" Mr [redacted] was not charged for any cleaning or repairs in his apartmentHere is what he was charged for: notice is required per the leaseMr [redacted] gave a day noticeHe was charged $for the second month of the notice periodAlso, when Mr [redacted] and Ms [redacted] signed the last lease on 9/1/14, they were offered a two year lease which also came with a $per month credit as an incentive to renew for a longer periodIf the terms of the lease are not fulfilled, the $per month is owed backThe residents received the $credit times so they were charged back $The deposit was $and they received interest on this deposit of $as well as a credit balance on their ledger of $This left them with a balance owing of $Technically, Mr [redacted] should have been charged $per month for the duration of his lease which would have been an additional monthsNo where in the file are there any police reports nor was there any letters to the resident about police callsFinally, it is the residents responsibility to terminate the utility servicesMr [redacted] did not do thisAs a gesture of goodwill, I extended that offer to reimburse him for the months that he did not live there that he was charged forI have no documentation from Mr [redacted] showing what he paid to the collections service We continue to stand firm on our position related to the security deposit and we continue to offer to reimburse Mr [redacted] for his Xcel bill from January to when they turned it off Sincerely, Karla [redacted] Property Manager Lakewood Place Apartments Final Consumer Response / [redacted] (3000, 12, 2015/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received a letter saying that I could stayMs [redacted] was NOT the one that cleaned the apartment she was just the one available to do the final walk through and to turn in the keys with the managerAlong with Ms[redacted] on the walk through was Dorothy from the 3rd floor who also witnessed the acting manager tell Ms [redacted] that the security deposit would be returned in fullIt was after the fact that the acting manager along with the owner of the building made up the scheme to attempt to collect more rent from usWe signed the letter asking us to vacate which was management voiding the lease and NOT usManagement voided the lease prematurely without knowing the facts of what was truly happeningTherefore discriminating against us based on a mental illness and therefore violating the equal housing title that the apartment carries

Initial Business Response /* (1000, 5, 2015/10/31) */
We had been working with Mr. [redacted] regarding this concern. The last time that I spoke with him, I did tell him that we would cover the cost of the utilities from January 1 until the power and gas was taken out of his name. I called the...

utility company and they said that they couldn't give me information on this gentleman's account. I called Mr. [redacted] and left a message that we could reimburse this amount once he paid it but that I would need documentation of what he paid and what was incurred from January on. I did not hear back from Mr. [redacted]. The offer of us reimbursing him for charges from January on still stands with proper documentation.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I talked to the manager on duty and she said that she would take care of the bill through the collections company as xcel had passed it through to them. I never got a message from management after that point, just ongoing collections notices. This bill will have to be paid to the collections company.
This still does not mention the security deposit that still needs to be returned to myself.
Final Business Response /* (4000, 10, 2015/11/03) */
Since I was not the manager when Mr. [redacted] left Lakewood Place, I pulled his resident file to get a clearer picture of what happened with this resident. This is what I know based on written documentation. Mr. [redacted] and Ms. [redacted] where on a lease through 8/31/16. On 11/19/14 we received a notice to vacate from them with the vacate date being 12/31/14. On December 18th, the property manager wrote a letter to Mr. [redacted] telling him that if he chose to stay on without Ms. [redacted] on his lease, that he would need to qualify for the apartment on his own. Sometime during the month of December, Mr. [redacted] moved out turning in his keys. Ms. [redacted] returned to clean the apartment. On December 29, 2014, our property manager received a letter from Mr. [redacted] stating that he was leaving since he 'didn't feel he needed to re-qualify to live here." Further on in the letter, he stated that he found it "difficult to even do us the favor of giving any real advance notice".
Mr. [redacted] was not charged for any cleaning or repairs in his apartment. Here is what he was charged for: 60 notice is required per the lease. Mr. [redacted] gave a 30 day notice. He was charged $1100 for the second month of the notice period. Also, when Mr. [redacted] and Ms. [redacted] signed the last lease on 9/1/14, they were offered a two year lease which also came with a $25 per month credit as an incentive to renew for a longer period. If the terms of the lease are not fulfilled, the $25 per month is owed back. The residents received the $25 credit 5 times so they were charged back $125. The deposit was $450 and they received interest on this deposit of $44.26 as well as a credit balance on their ledger of $126.50. This left them with a balance owing of $945.76. Technically, Mr. [redacted] should have been charged $1100 per month for the duration of his lease which would have been an additional 19 months. No where in the file are there any police reports nor was there any letters to the resident about police calls. Finally, it is the residents responsibility to terminate the utility services. Mr. [redacted] did not do this. As a gesture of goodwill, I extended that offer to reimburse him for the months that he did not live there that he was charged for. I have no documentation from Mr. [redacted] showing what he paid to the collections service.
We continue to stand firm on our position related to the security deposit and we continue to offer to reimburse Mr. [redacted] for his Xcel bill from January 2014 to when they turned it off.
Sincerely,
Karla [redacted]
Property Manager
Lakewood Place Apartments
Final Consumer Response /* (3000, 12, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a letter saying that I could stay. Ms. [redacted] was NOT the one that cleaned the apartment she was just the one available to do the final walk through and to turn in the keys with the manager. Along with Ms.[redacted] on the walk through was Dorothy from the 3rd floor who also witnessed the acting manager tell Ms. [redacted] that the security deposit would be returned in full. It was after the fact that the acting manager along with the owner of the building made up the scheme to attempt to collect more rent from us. We signed the letter asking us to vacate which was management voiding the lease and NOT us. Management voided the lease prematurely without knowing the facts of what was truly happening. Therefore discriminating against us based on a mental illness and therefore violating the equal housing title that the apartment carries.