Lakewood Transmission

On the 19th of October, the customer brought his vehicle in for repairHe already had thevehicle looked at with another repair facilityThey determined it needed a vehicle speed sensorThecustomer already purchased the speed sensorThe diagnostic code indicated a vehicle speed sensor(VSS) was not operating correctlyThe customer supplied the new VSS but it was the incorrect part forhis vehicle applicationWe ordered the correct part and installed it as per customer authorizationThecomputer diagnostic code indicated the problem was solved The customer paid his invoice and left.The customer returned on the 21st and was upset and accused us of installing the incorrect part.Kirsty our manager and Don our assistant manager went to great lengths to help the customerunderstand it was the correct partThey offered to lift his vehicle up and show him he has a bolt panwhich dictates the part requiredThe incorrect part is sold with a non serviceable drive gearThe correctpart we installed has a serviceable gear so the customer does not have to buy the gear when theelectrical part of the VSS wears outThe gear was in great shape and still met specificationsWerecommended the customer to go to the [redacted] dealership and view the O.E.Mpart, he declined.The pricing on the part is the list price from the parts supplierThe customer forgot to mentionthe Pan Gasket, the fluid and labor to service the transmission, the shop supply and waste disposal feesand state sales tax.Regards James M.Lakewood TransmissionPresident