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LAM Tree Service, Inc.

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Reviews LAM Tree Service, Inc.

LAM Tree Service, Inc. Reviews (3)

I have attached a PDF portfolio of the correspondence between Mrs*** and my companyIt includes the original two proposals sent, her signed agreement and an email conversation had prior to our beginning workNo verbal communication ever occurred between myself and her, all were via email
and/or PDF forms attached to emailAll work was completed per the scope of work she agreed to, wood chips were hauled to a recycling firm in Englewood, CO (*** *** *** ***) to be processed into soil additives and colorized mulchWe pay to have this done, $per cubic yardAll stumps were flushed (with the exeption of the "tree house" tree). I believe this clearly shows we had this agreement in writing and she had ample time to ask questionsMy crew is not authorized to alter work orders on site

The trees are not flush. The tree fort tree is not cut down. I will put all my coredpondance in to the same pdf. And you will again read that I asked many many times for the chips and a pile. You already see his responce rejecting my request and stating the work order will not be changed.  How is a customer to get what they want if he wont change the work order. Then he attacked me as I was trying to work it out with him and as you read from the already uploaded info.  He wanted payment before he finished the job.  He threatened me with collections when his office already received an email from me regarding the msiling of the check dispite the fact the job was not complete..He then receives the check and states the job is now complete, even though one tree is still standing, the stubs are not flush,  all my coorespondance requesting the chips were writtenly denied.what kind of false representation is this to have to put up with after paying close to $4000.00
Sincerely,
[redacted]

February 15th, 2016 Complaint # [redacted] ([redacted]): I believe Mrs. [redacted] is just not going to be happy with any resolution or response. Her only dispute initially was with our hauling charges that were agreed to on her proposal. She has now made numerous unfounded accusations that she never brought to my attention before her Revdex.com complaint was made. At this point her emotions about the situation are prevailing over the rational, written agreement we have. I answered every question she had in writing (via email) and provided a written proposal that by signing she agreed to. Unfortunately I see no possible way to appease Mrs. [redacted] and am very uncomfortable going back to her property to make any effort to resolve her issues. I am afraid she will find something else to accuse us of. Mrs. [redacted] signed a written proposal stating that the “tree house” tree could not be cut up due to the steel fasteners in the wood of the tree. My crew removed 90% (based on biomass) of this tree where there were not any fasteners, per the written agreement. She was aware of this situation before the job began and my crew discussed it on site with her. Now she is claiming we didn’t finish the tree. Mrs. [redacted] signed a written proposal stating that the chipped up material would be hauled.  Then after we hauled it to a local wood recycler, and we paid for the recycling, she claimed she wanted to keep the chips. Then she accuses us of manipulating her into this charge. If she didn’t want the chips hauled off, she shouldn’t have agreed to that line item charge. Our protocol is to cut stumps to within two inches of ground level. This was done on all the trees we cut for Mrs. [redacted], with the exception of the “tree house” tree which I addressed above. Now in her complaint to the Revdex.com she is saying this isn’t done. My crew, some of whom have worked for me for more than seven years, assure me it was done. Based on the fact she never brought it to my attention before her Revdex.com complaint I hesitate to believe it is a valid concern. Finally, Mrs. [redacted] says we threatened collections, and says “attached me verbally”- which I think was a misspelling and was intended to be ‘attacked’- none of which occurred. I did tell her in email the job was complete per our written agreement. After 30 days our protocol is to begin the collections process. That doesn’t mean she would go to collections, our first step is late fees and finance charges. I only had email correspondence with her so, would have not been able to do any verbal communication. She received the first proposal nearly eight months before her signing of the proposal. I believe that is plenty of time to make an informed decision about the job. She took 30+ days to pay the invoice we sent, after she told my crew they did a great job. I believe that is plenty of time to bring any unfinished work to our attention. At this point I believe she just wants to castigate us because she is upset that she overlooked the hauling charge on her proposal.

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Address: 30476 Bryant Dr, Evergreen, Colorado, United States, 80439

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www.nbsapparel.com

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