Lambert Academy of Sugar Craft Reviews (%countItem)
Lambert Academy of Sugar Craft Rating
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In March, I had signed up for classes that would take place starting March 30 for which I would have to go to Calgary to attend. After the Covid-19 situation escalated however, I asked for a refund as it was no longer safe for me to go to Calgary. I was told that I would not be provided with a refund as it was against the company policy but rather they would find a way to ensure they could provide us with the service we had paid for. This lead to a discussion of virtual classes, which did not seem like a good idea. I wanted to learn in person which is why I had agreed to pay $3,000. Even the Academy eventually advised us against it and told is that they would find another solution. They transferred us to the classes that would take place on May 25 and told us that if we were unable to make it to those classes, then we would get a refund. Of course, the Covid-19 situation is still ongoing and we got another email stating that the May 25th classes would now be moved to June 22-July 24. I had paid for classes that would take place starting April and now they had been moved to June. This was no longer what I had paid for. We then asked for our refund because if we weren't going to get the service that we had paid for, then I wanted my money back. Instead we were told that we could either shift into the June classes or we could get our refund but not the whole amount. We were told that if we really wanted our refund we would have to wait until July and then get paid through installments over 3 months as well as not receive the full amount since they would take $595 off the amount. This is a very difficult time and with a family of 6 people, with everyone without a job except for one person, I cannot afford to agree to something like this. We didn't even get the service that we had paid for in which case a refund is the fair thing to happen. We tried to adjust due to the situation and tried out the options that were given to us but they did not work.
In regard to File #***, please find documentation of ***'s dispute resolution. A refund by my bank in the amount of $2925.00 was made to her on June 5, 2020. She put in a dispute with her credit card company when she did not find any of our offers of resolution to her liking. We have a policy of non-refundable deposit for the "program" that she signed up for. Our policy is clearly stated on our website that all seat deposits are non refundable. All students are reminded that the deposit is non refundable during our phone calls.
We offered *** 5 different solutions to help resolve the issue:
Transfer to another program date and use the non refundable seat deposit toward another program date anytime in the following 12 months. We set up 2 new summer dates and all registered students get priority for these seats.She was offered an additional $500 off the purchase price when registering for her choice of the next program session.An online version of Part 1 of the program was offered, with Part 2 being offered as "In Person Attendance" once the Covid restrictions were lifted. (*** took too long to respond to this offer therefore we didn’t have time to set everything up within the necessary timeline)A voucher was issued that could be used anytime in the following 12 months. That voucher covered her seat deposit (with the additional $500 off) in addition to the purchase of a new program date.Repayment of fees (less non-refundable deposit) in 2 equal payments dated 15 days apart. This payment plan was mutually agreed to, in an effort counter the financial hit that our business suffered due to Covid- 19. *** did initially agree to this repayment plan but instead filed a dispute with her credit card company. This dispute has since been addressed and she has been repaid, however, we are seeking to reclaim the non-refundable portion of this payment. The action is pending. Please let me know if this covers everything that is required to close this file. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID.We have not yet received the money; our money is still stuck as the dispute has not been resolved yet. This is something that the credit card company is still working through, telling us that we must wait for about 4 weeks to receive temporary credit and also wait ten weeks for the dispute to be resolved. However, regarding the Lambert Academy, we have been waiting on a response from them for a very long time as it has been a while since we had admitted this complaint. We were ignored repeatedly and not been offered a reasonable resolution and only after that, we decided to go to the credit card company to file a dispute. Also, their policy would have been considered had the situation gone according to those outlined by the policy. Considering that this is a unique situation with the virus and the fact that they had no way of delivering the service that we had paid for, this policy does not stand. As such, it does not make sense for their to be a deposit of any sort since it is not our fault that the class we paid for was cancelled and that a number of the options provided to us such as the virtual classroom and another class date were also canceled by the Academy. As understanding as I want to be and as flexible as I tried to be, I can't keep waiting for the Academy to cancel their classes and move up the date repeatedly. And since we were not provided the service we paid for, through no fault of our own, it does not make sense for the Academy to expect a deposit. We have struggled a lot due to the Academy and even now, the issue has not been resolved yet. This company should have some warning as this is not the kind of service I expected at all.
Thank you
In March, I had signed up for classes that would take place starting March 30 for which I would have to go to Calgary to attend. After the Covid-19 situation escalated however, I asked for a refund as it was no longer safe for me to go to Calgary. I was told that I would not be provided with a refund as it was against the company policy but rather they would find a way to ensure they could provide us with the service we had paid for. This lead to a discussion of virtual classes, which did not seem like a good idea. I wanted to learn in person which is why I had agreed to pay $3,000. Even the Academy eventually advised us against it and told is that they would find another solution. They transferred us to the classes that would take place on May 25 and told us that if we were unable to make it to those classes, then we would get a refund. Of course, the Covid-19 situation is still ongoing and we got another email stating that the May 25th classes would now be moved to June 22-July 24. I had paid for classes that would take place starting April and now they had been moved to June. This was no longer what I had paid for. We then asked for our refund because if we weren't going to get the service that we had paid for, then I wanted my money back. Instead we were told that we could either shift into the June classes or we could get our refund but not the whole amount. We were told that if we really wanted our refund we would have to wait until July and then get paid through installments over 3 months as well as not receive the full amount since they would take $595 off the amount. This is a very difficult time and with a family of 6 people, with everyone without a job except for one person, I cannot afford to agree to something like this. We didn't even get the service that we had paid for in which case a refund is the fair thing to happen. We tried to adjust due to the situation and tried out the options that were given to us but they did not work.
In regard to File #***, please find documentation of ***'s dispute resolution. A refund by my bank in the amount of $2925.00 was made to her on June 5, 2020. She put in a dispute with her credit card company when she did not find any of our offers of resolution to her liking. We have a policy of non-refundable deposit for the "program" that she signed up for. Our policy is clearly stated on our website that all seat deposits are non refundable. All students are reminded that the deposit is non refundable during our phone calls.
We offered *** 5 different solutions to help resolve the issue:
Transfer to another program date and use the non refundable seat deposit toward another program date anytime in the following 12 months. We set up 2 new summer dates and all registered students get priority for these seats.She was offered an additional $500 off the purchase price when registering for her choice of the next program session.An online version of Part 1 of the program was offered, with Part 2 being offered as "In Person Attendance" once the Covid restrictions were lifted. (*** took too long to respond to this offer therefore we didn’t have time to set everything up within the necessary timeline)A voucher was issued that could be used anytime in the following 12 months. That voucher covered her seat deposit (with the additional $500 off) in addition to the purchase of a new program date.Repayment of fees (less non-refundable deposit) in 2 equal payments dated 15 days apart. This payment plan was mutually agreed to, in an effort counter the financial hit that our business suffered due to Covid- 19. *** did initially agree to this repayment plan but instead filed a dispute with her credit card company. This dispute has since been addressed and she has been repaid, however, we are seeking to reclaim the non-refundable portion of this payment. The action is pending. Please let me know if this covers everything that is required to close this file. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID.We have not yet received the money; our money is still stuck as the dispute has not been resolved yet. This is something that the credit card company is still working through, telling us that we must wait for about 4 weeks to receive temporary credit and also wait ten weeks for the dispute to be resolved. However, regarding the Lambert Academy, we have been waiting on a response from them for a very long time as it has been a while since we had admitted this complaint. We were ignored repeatedly and not been offered a reasonable resolution and only after that, we decided to go to the credit card company to file a dispute. Also, their policy would have been considered had the situation gone according to those outlined by the policy. Considering that this is a unique situation with the virus and the fact that they had no way of delivering the service that we had paid for, this policy does not stand. As such, it does not make sense for their to be a deposit of any sort since it is not our fault that the class we paid for was cancelled and that a number of the options provided to us such as the virtual classroom and another class date were also canceled by the Academy. As understanding as I want to be and as flexible as I tried to be, I can't keep waiting for the Academy to cancel their classes and move up the date repeatedly. And since we were not provided the service we paid for, through no fault of our own, it does not make sense for the Academy to expect a deposit. We have struggled a lot due to the Academy and even now, the issue has not been resolved yet. This company should have some warning as this is not the kind of service I expected at all.
Thank you