Lambert's Fitness Center

Hello No, you didn't respond to me on March 8th Your team never responded to me directly Someone working with ComicVine responding to me So far as I am aware, Mr [redacted] is not part of CBS Interactive's Revdex.com response team Based on the response given to me by Mr [redacted] , you've only skimmed and generalized this complaint Mr [redacted] relayed the factoid that a team was working on the issue and that they (you) believed that logging back into my account and deleting the information posted was the wisest choice of action that would rectify the scenario As I mentioned in the complaint, numerous times, this isn't possible, yet you've still offered it as advice on how to help the situation Because of that impossibility, I am lost as to why it was a suggested fix to the issue I deem this case remains open until all settlement points that I've listed are given to me and the situation is actually rectifiedThose Settlements are: Permanent removal of one specific forum moderator of this website who caused all these problems and who I've documented in detail causing said problems and not fixing them, but purposely allowing them to boil 2.A contractual agreement between CBS Interactive and I that I hold the highest authority as a comicvine website forum administratorIt will be agreed that my position as a forum administrator will supersede all forum moderators, that my position be protected from removal and that I retain the position indefinitely My unjustly banned account be reinstated as forum administratorAn authority that ranks above all moderators of this website forumThe Forth is that I am allowed to implement safety measures in a forum post upon the Comicvine website forums as seen below: AProtection against Vote Manipulation: All users on comicvine forum tournaments/debates will refrain from using alias accounts and secondary accounts to vote for themselvesShould any user be caught doing so, they will receive a permanent ban BUsers will not engage in intense hostility and will adhere to debate rules as listed by the parties involved in private debates threads CModerator abuse will not be toleratedShould a moderator be caught threatening, harassing or abusing their power, they will be permanently removed from the website Thank you for your response [redacted] Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/10/22) */ After further review we have determined that a miscommunication occurred regarding the cancellation of the account and the extension of the free trialwe agree that the account should have been closed at the time of first phone callWe have issued three refunds for the subsequent charges that were processed after the first request for cancellation We apologize for any inconvenience this may have caused

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] I have proof they charged my card for these services

For the record, "your subscription will renew" email was sent days prior to renewal (Sept 24, 2017)Then we sent a payment confirmation email the day of the renewal (Oct 1, 2017)Per our cancellation policy, you may contact Customer Service for a refund within hours of your subscription dateAs a courtesy, we have refunded your subscription amount and you should see the refund within 5-days depending on your bank

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ We do not sell games or make them available for downloadThe consumer must be confusing us with "Gamestop"

Initial Business Response / [redacted] (1000, 7, 2015/11/26) */ Thank you for reaching outIf you review the "Take a quick tour" advertisement, it does state that you can caton past and present seasons of showsIt also notes, that only select series are available for this feature Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Its a lame answerThey go back on their wordEither you can catch up on your shows or you can notThis "only select series are available" is lameIf they only allow select shows, then their quick tour should not advertise that you can do it

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Review of this account found that customer registered for a free trail on August 3, When registering for a free trial you are informed that it is an automatically monthly renewal and will need to cancel before the trial endsWe do have an email from the customer requesting verification that his account was closed on 10/22/Our records show that he did call and his account was closed and no further billings will take placeIf the customer feels that his card was fraudulently charge we suggest that he report it to his credit card company

Initial Business Response /* (1000, 5, 2015/11/04) */
Upon review of this account, I found that the complainant emailed our customer service department twiceThe first email was answered informing him that resetting his waiver statuses prior to the weeks run would reset the process and it would
not run until the following weekThe customer continued making these changes, times in weeks, causing his waiver process not to runHe emailed our customer service department again and we reached out to him via telephone in an effort to better explain to him the issue he was experiencingOur representatives tried to explain how to correct his issue as well as offered him a partial refund on his service this year and a large discount for next yearHowever, the complainant become increasing hostile and belligerent to our employees and then threatened legal actionIt is clear from the telephone conversations as well as the complaint that he has filed here that he is not satisfied with our serviceIt is in the best interest of both parties that we issue a full refund and close the league in questionAt the time this response is posted a refund will be processed and should appear back on his credit card in 5-business dayAlso, all access to the league in question will be terminated

That is your prerogative and I respect it However, I do not think the FTC would also respect it
Here is your own privacy policy:
"Protection of Information
We are committed to protecting your informationWe have adopted commercially reasonable technical, administrative, and physical procedures to help protect your information from loss, misuse, unauthorized access, and alterationPlease note that no data transmission or storage can be guaranteed to be 100% secureWe want you to feel confident using CBS Interactive Web Sites but we cannot ensure or warrant the security of any information you transmit to usPlease refer to the U.SFederal Trade Commission's web site for information on how to protect yourself from identity theft."
CBS Interactive failed to adhere to your own policy Also, here is a list of much larger companies who lost FTC suits for far less and with far less documented evidence, which I have in abundance I'll wait until I hear back from your team on how they think I should proceed For reference, here are some large companies that lost their battle with the FTC, companies far larger than CBS Interactive.
***
Your willful denial to rectify the situation after near months, despite section of your policy on protecting your users is, at the very least, highly disturbing. " We are committed to protecting your information."
You've said no to protecting my information So, you've violated your own policy, at least in my opinion
***
Complaint: ***I am rejecting this response because:Sincerely,*** ***

For the record, "your subscription will renew" email was sent days prior to renewal (Sept 24, 2017)Then we sent a payment confirmation email the day of the renewal (Oct 1, 2017)Per our cancellation policy, you
may contact Customer Service for a refund within hours of your subscription
dateAs a courtesy, we have refunded your subscription amount and you should see the refund within 5-days depending on your bank

Complaint: ***I am rejecting this response because: they stole my moneyPlain and simpleThey should be ashamed of themselves.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/10) */
Hi ***,
Apologies for the problems we have caused youYour subscription has been canceled via invoice #XXXXX
Best regards,
***
CNET Magazine
Initial Consumer Rebuttal /* (2000, 7, 2015/11/12) */
(The consumer indicated
he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/28) */
After reviewing your account, I show that your subscription was not cancelledSimply deleting the app does not cancel the membership as you have the ability to access our programming on either a PC, Mobile device or tabletIn accordance with
the Terms Of Use that you are required to read an accept before completing you membership you must call CBS and request cancellationI have included screen shots of the registration TOU acceptance screen, the cancellation requirements, as well as our refund policy for your review
Initial Consumer Rebuttal /* (2000, 10, 2015/08/04) */
7-30-
Sent via email from consumer:
I received a email yesterday closing the account Thank you I don't understand why it took getting a hold of your company to close this account and to get payments stop?
*** R ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me - assuming it happensSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/11/26) */
After review of this account we have found no attempt of cancellation prior to October 23rdI can confirm that the account is cancelled and will no longer be billedIf the consumer is able to provide cancellation documentation prior to October
23rdWe will be more then happy to review the account for possible refund availability
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The cancellation process takes place online, and is a form submitted via a webformI do not have something like a cancellation #, and cannot go back in history to access it
However, CBS tracks logins and use of the serviceSo they could clearly see that I wasn't using it, as I was under the impression I had successfully cancelled it
Final Business Response /* (4000, 9, 2015/12/09) */
At the time of cancellation you would receive an email from us confirmingI have included an image of the email belowAs with many memberships, All Access is not based on the number of times accessedBut the ability for you to use when and how often or not you wishWe are sorry that you did not find benefit in our service and your account has been closedAt this time no further action will be taken
Final Consumer Response /* (4200, 11, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are using their size as leverage, rather than doing what's right

Initial Business Response /* (1000, 5, 2015/09/23) */
The price of our Commissioner services has been for more then yearsWe as any other business do offer promotions from time to time via email and our websiteour records do indicate that you emailed our help center and requested a
discounted rateYour request was reviewed and the best possible rate available was $You were asked to respond back if you were interested in this offer and you responded that you wereThe discount has been applied to your account as requested and is currently available to youYour account does show that you are set to receive Fantasy Football Commissioner offersIf you are not receiving them I would verify that the email account we have on file is valid and that they are not going to your spam folderIf they are we suggest that you add us to your safe senders list within your email program
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still believe the $charged when first joining CBSsports is a fair rateCharging another $(or $as a "discount") to simple carry over stats is not justified in my opinionAnd furthermore, in the response given by CBS, there was no mention of the one day that the fee was $for returning customers, like myself, and without any notification or promotionAs a customer, I feel it is poor business practiceI want to continue using Cbssports, but without feeling like me and my friends are being cashed in on

We believe this compliant is meant for a different business We do not charge monthly fees for our service We do not have record of anyone by this name as a customer, seller, or otherwise connected to our site in any way

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Per our subscription terms, no other refunds are available

1) No
2) No
3) No
4) No