Lambert's Fitness Center

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
I have proof they charged my card for these services .

For the record, "your subscription will renew" email was sent 7 days prior to renewal (Sept 24, 2017). Then we sent a payment confirmation email the day of the renewal (Oct 1, 2017). Per our cancellation policy, you
may contact Customer Service for a refund within 72 hours of your subscription...

date. As a courtesy, we have refunded your subscription amount and you should see the refund within 5-7 days depending on your bank.

Initial Business Response /* (1000, 7, 2016/01/06) */
Upon registration you are informed that it will be a monthly reoccurring charge and how to cancel. An email is also sent to the address provided. I have included screen grabs of the registration process for you to review.
I can confirm that...

your account has been cancelled and you will no longer be billed for this service going forward.

We have already responded to you via email on March 8, 2017 and deem this matter closed.

Initial Business Response /* (1000, 5, 2015/11/25) */
We do not sell games or make them available for download. The consumer must be confusing us with "Gamestop"

Initial Business Response /* (1000, 7, 2015/10/22) */
After further review we have determined that a miscommunication occurred regarding the cancellation of the account and the extension of the free trial. we agree that the account should have been closed at the time of first phone call. We have...

issued three refunds for the subsequent charges that were processed after the first request for cancellation.
We apologize for any inconvenience this may have caused.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Per our subscription terms, no other refunds are available.

Initial Business Response /* (1000, 5, 2015/11/09) */
We made every effort to make it clear to customers that Big Brother was now apart of our All Access program. Information such as this:
The Big Brother Live Feeds are now available as part of the CBS All Access subscription. As an All Access...

subscriber, you can watch every single episode of Big Brother from the first season, and enjoy premium, behind-the-scenes Live Feeds content at at no extra cost!
CBS All Access is a standalone streaming service, where for just $5.99/month, users can watch CBS programs on their mobile device, computer or streaming device - no cable subscription required. Subscribers can catch up on full seasons of their favorite shows on-demand or stream their local CBS station live. They can also enjoy exclusive next-day access to last night's programming or binge watch on ad-free classic series from past programming. All you need is the internet to start watching!
was available on our website upon registering.
You also had the ability to review our TOU which explains CBS All Access registration, cancellation and billing.
At this time I can confirm that you account is closed and that no further billing will occur.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again this company isn't telling the truth. When I clicked on the link to get Big Brother live Cams, as I've done for the last few seasons I simply signed in to my Facebook account so they knew who I was and that was it, the link was connected to Big Brother Live Feeds and that was it, as it always has been. And never was I alerted or re-directed to a different site to tell me I was signing up for a different service. The service they offer wasn't something that I would use and I would of rejected it, and it's that simple.
Final Business Response /* (4000, 9, 2015/11/26) */
Even registering through Facebook you would still need to activate the All Access subscription. Which would have brought you to a page that shows that the account is an auto renewal and you will need to cancel so you will not be billed again. Once the account is activated you also receive an email which states that the account will continue to be billed on a monthly basis until you cancel.
Reviewing the your account also shows that you had to update your credit card information in August. The page you go to before updating your credit card information also states that your account will auto-renew. It also provides that date payment will be processed as well as the last four digits of the credit card that will be billed. I have included screen shots of all these pages to show that we make it very clear that the subscription is an auto renewal and it is up to you to cancel if you no longer wish to continue.
As previously stated I have confirmed that your account is closed and no further billing will occur.
Final Consumer Response /* (4200, 11, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything I just saw, I just saw for the first time! They scammed my when I signed up for another season of big brother live cams and now they are still trying to scam me and the Revdex.com that I was notified with all these notices,, it's all a lie... If they would of notified me of this before taking my money I would of turned it down and that would of been it. But now after taking two extra payment's of $6.48 from my checking account for a service I never used nor did I ever know that I had signed up for! When I signed up for Big Brother Live Cams I paid for the first month (I think) and went straight to the big brother site and started watching, and that's why I know all that sign up stuff they are now showing to you the Revdex.com and me I never saw at all,,, NEVER SAW AT ALL...

Initial Business Response /* (1000, 5, 2015/11/03) */
Review of this account found that customer registered for a free trail on August 3, 2015. When registering for a free trial you are informed that it is an automatically monthly renewal and will need to cancel before the trial ends. We do have an...

email from the customer requesting verification that his account was closed on 10/22/2015. Our records show that he did call and his account was closed and no further billings will take place. If the customer feels that his card was fraudulently charge we suggest that he report it to his credit card company.

Initial Business Response /* (1000, 7, 2015/11/26) */
Thank you for reaching out. If you review the "Take a quick tour" advertisement, it does state that you can catch-up on past and present seasons of shows. It also notes, that only select series are available for this feature.
Initial...

Consumer Rebuttal /* (3000, 9, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its a lame answer. They go back on their word. Either you can catch up on your shows or you can not. This "only select series are available" is lame. If they only allow select shows, then their quick tour should not advertise that you can do it.