Hello [redacted]:We have spoken with Mr. [redacted] and are resolving this issue with a refund. So that you know we have replaced this window 4 times and resealed it multiple times in addition. We had asked for him to let us know how he would like to proceed but he contacted us last month and let us...
know that he was having it closed up and would contact us after that was done. Respectfully,[redacted]The Window & Door Factory###-###-####5595 Magnatron Blvd #C San Diego, CA 92111
Mr. [redacted],The complaint is not against any products or services that you purchased from The Window & Door Factory. We purchased the assets of The Window Factory, Inc., including the url. Since we have access to your records and some/all of the service parts you may or may not need,...
we would be happy to service you at our rates for that area. Please give us a call if you would like to have us perform the service.Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.Today, I received a call from [redacted], the owner of The Window and Door Factory. He apologized for the delay and not communicating as he should have. He offered me my money back, or to continue with the project. He sent me a copy of the window/door order from [redacted] where it states the items will be delivered on Nov. 18. I accepted his apology and have decided to go through with the project. They will start the work the week of Nov. 21. Thanks for your help,
Regards,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I'm glad they accepted the fact that they should have initiated communication instead of the other way around.
Customer's product was installed last week. Job is complete. We appreciate the opportunity to serve the customer and sometimes things happen out of our control. We should have initiated better contact with the customer and will work to improve that in the future.
[redacted] I checked our logs and it says that we had an installer reinstall the window on 3/21/17. This issue should be resolved. I will check tomorrow to verify the service has been completed. If there is additional information I’ll let you know. Thank you[redacted]
Hello [redacted]:We have spoken with Mr. [redacted] and are resolving this issue with a refund. So that you know we have replaced this window 4 times and resealed it multiple times in addition. We had asked for him to let us know how he would like to proceed but he contacted us last month and let us...
know that he was having it closed up and would contact us after that was done. Respectfully,[redacted]The Window & Door Factory###-###-####5595 Magnatron Blvd #C San Diego, CA 92111
Mr. [redacted],The complaint is not against any products or services that you purchased from The Window & Door Factory. We purchased the assets of The Window Factory, Inc., including the url. Since we have access to your records and some/all of the service parts you may or may not need,...
we would be happy to service you at our rates for that area. Please give us a call if you would like to have us perform the service.Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.Today, I received a call from [redacted], the owner of The Window and Door Factory. He apologized for the delay and not communicating as he should have. He offered me my money back, or to continue with the project. He sent me a copy of the window/door order from [redacted] where it states the items will be delivered on Nov. 18. I accepted his apology and have decided to go through with the project. They will start the work the week of Nov. 21. Thanks for your help,
Regards,
[redacted]
Contract was cancelled and customer's money returned.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] I'm glad they accepted the fact that they should have initiated communication instead of the other way around.
Customer's product was installed last week. Job is complete. We appreciate the opportunity to serve the customer and sometimes things happen out of our control. We should have initiated better contact with the customer and will work to improve that in the future.
[redacted] I checked our logs and it says that we had an installer reinstall the window on 3/21/17. This issue should be resolved. I will check tomorrow to verify the service has been completed. If there is additional information I’ll let you know. Thank you[redacted]