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The customer, [redacted] ***, signed up for our free day trial for the Slimbiotic Forskolin on 03/06/in which she paid $for shipping and handling to receive the productIn order for the customer to process the order, they have to click a box to agree to the terms and conditions on website We only promote trials and there is no mention of any smaller sized bottles or samplesThe day free trial expired on 03/19/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $On 03/20/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customerThe account has been completely cancelled as of 03/20/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesWe kindly request that the customer call and speak to one of our customer service representatives for any further concerns and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

The customer, [redacted] , signed up for our free day trial for the Slimbiotic Forskolin and Slimbiotic Garcinia Cambogia on 01/26/in which she paid $and $for shipping and handling to receive the productsIn order for the customer to process the order, they have to click a box to agree to the terms and conditions on websiteWe only promote trials and there is no mention of any smaller sized bottles or samplesThe day free trial expired on 02/09/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $and was supposed to purchase the trial bottle of the Garcinia Cambogia for $leaving a remaining balance on the accountOn 02/26/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customerWe understand on rare occasion the terms and conditions may be overlookedAs a courtesy, we waived the remaining balance for $The customer claimed to have filed a dispute with her financial institutionOnce a dispute is filed, the financial institution will block any transactions including refunds from the companyWe kindly advised to call back with a representative from her financial institution on the line so we can confirm the customer can receive her refundThe account has been completely cancelled as of 02/26/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesWe kindly request that the customer call back with a representative from her financial institution on the line and speak to one of our customer service representatives and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

We sincerely apologize for any inconveniencesOur company sends out products in a timely fashion due to the fact the day trial starts from the day orders are placedHowever, on rare occasions, there are delays with USPSPlease feel free to call our toll free number for any further concerns and one of our customer service representatives will be more than glad to assist the customerOnce again, we sincerely apologize for any inconveniences and for the delay of the products

The customer, *** [redacted] r, signed up for our free day trial for the Slimbiotic Forskolin and Slimbiotic Garcinia Cambogia on 01/19/in which he paid $and $for shipping and handling to receive the productsIn order for the customer to process the order, they have to click a box to agree to the terms and conditions on websiteWe only promote trials and there is no mention of any smaller sized bottles or samplesThe day free trial expired on 02/02/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $and the trial bottle of the Garcinia Cambogia for $On 02/15/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customerHowever, we understand that on rare occasions customers can miss this information or misunderstand how the program worksAs a courtesy and to fully satisfy the customer, we issued the full refunds in the amount of $and $The customer was not required to return the productsThe account has been completely cancelled as of 02/15/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesWe kindly request that the customer call and speak to one of our customer service representatives for any further concerns and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

The customer, [redacted] I, signed up for our free day trial for the Slimbiotic Forskolin on 02/22/in which she paid $for shipping and handling to receive the productIn order for the customer to process the order, they have to click a box to agree to the terms and conditions on websiteWe only promote trials and there is no mention of any smaller sized bottles or samplesThe day free trial expired on 03/07/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $On 03/08/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customerHowever, we understand that on rare occasions customers can miss this information or misunderstand how the program worksAs a courtesy, we offer the customer a 25% refund and the customer acceptedThe account has been completely cancelled as of 03/08/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesWe kindly request that the customer call and speak to one of our customer service representatives for any further concerns and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

The customer, [redacted] , signed up for our free day trial for the Slimbiotic Forskolin and Slimbiotic Garcinia Cambogia on 02/02/in which she paid $and $for shipping and handling to receive the productsIn order for the customer to process the order, they have to click a box to agree to the terms and conditions on websiteWe only promote trials and there is no mention of any smaller sized bottles or samplesThe day free trial expired on 02/15/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $and was supposed to purchase the trial bottle of the Garcinia Cambogia for $The customer had a remaining balance for $for the Garcinia CambogiaOn 02/16/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customerHowever, we understand that on rare occasions customers can miss this information or misunderstand how the program worksAs a courtesy, we waived the remaining balance of $and completely cancelled her accountThe account has been completely cancelled as of 02/16/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesWe kindly request that the customer call and speak to one of our customer service representatives for any further concerns and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

The customer, [redacted] , signed up for our free day trial for the Slimbiotic Forskolin and Slimbiotic Garcinia Cambogia on 01/03/in which the customer paid $and $for shipping and handling to receive the productsIn order for the customer to process the order, they have to click a box to agree to the terms and conditions on websiteWe only promote trials and there is no mention of any smaller sized bottles or samplesThe day free trial expired on 01/17/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $and the trial bottle of the Garcinia Cambogia for $The account remained active on our monthly subscription and new shipments of the Garcinia Cambogia and Forskolin were sent out for $and $on 02/17/On 03/07/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customerThe account has been completely cancelled as of 03/07/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesWe kindly request that the customer call and speak to one of our customer service representatives for any further concerns and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I haven’t received the product and I shouldn’t have to pay for something I haven’t received within the day trial Regards, [redacted]

We sincerely apologize for any inconveniencesThis is a online special promotion customers sign up for and once the day trial ends, unfortunately, there's not much we can do regarding a return or refundThe customer can feel free to call our toll free number for any further concerns and we will be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

The customer, *** ***, signed up for our free day trial for the Slimbiotic Forskolin and Slimbiotic Garcinia Cambogia on 02/16/in which she paid $and $for shipping and handling to receive the productsIn order for the customer to process the order, they have to click a box
to agree to the terms and conditions on websiteWe only promote trials and there is no mention of any smaller sized bottles or samplesThe day free trial expired on 03/02/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $and the trial bottle of the Garcinia Cambogia for $On 03/10/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customerThe account has been completely cancelled as of 03/10/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesWe kindly request that the customer call and speak to one of our customer service representatives for any further concerns and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

There are multiple companies offering trials for dietary supplements and there must've been a confusion with a different companyOrder confirmation emails are immediately sent as soon as the orders are placedThe day trial expired and as agreed upon in the terms and conditions, both trial bottles of the Slimbiotic Garcinia and Slimbiotic Forskolin has been purchased for $and $We sincerely apologize for any inconveniencesWe kindly request that the customer call and speak to one of our customer service representatives for any further concerns and we would be more than happy to assist the customerOur main toll free number is: *** and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

We sincerely apologize for any inconveniencesWe highly recommend customers to notify the financial institution if a refund is issued because any further disputes will block any transactions including refundsThe refunds will take 3-business days from the day it is issued depending on the financial institution's policiesIf there was any confusions with the advertisement and terms and conditions, we sincerely apologizeWe also sent out shipments on a timely fashion due to the fact that trials start from the day the orders are placedThere must've been a delay with USPSTo fully satisfy the customer, we did process the two full refunds and the customer was not required to return the productsPlease feel free to call our toll free number for any further concerns and one of our customer service representatives will be more than glad to assist the customer. Our main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I realize now that their company is dishonest and I won't succeed at receiving any kind of concession. Believe me that I will tell everyone I know that they are a disreputable company and to not ever deal with them. Thank you Revdex.com for you assistance and hope that you give them an F- rating on their company. Unbelievable that they won't even go half way on this problem!!!!
Regards,
*** ***

The customer, *** ***, signed up for our free day trial for the Slimbiotic Forskolin and Slimbiotic Garcinia Cambogia on 02/24/in which she paid $and $for shipping and handling to receive the productsIn order for the customer to process the order, they have to click a box
to agree to the terms and conditions on websiteWe only promote trials and there is no mention of any smaller sized bottles or samplesThe day free trial expired on 03/09/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $and was supposed to purchase the trial bottle of the Garcinia Cambogia for $leaving a remaining balance on the account in that amountOn 03/10/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customer. However, we understand that on rare occasions customers can miss this information or misunderstand how the program worksThe customer claimed to have already filed a dispute with the financial institutionOnce a dispute is filed, the financial institution block any transaction from the company including refundsThe account has been completely cancelled as of 03/10/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesWe kindly request that the customer call back with a representative from her financial institution on the line and speak to one of our customer service representatives and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

The customer, *** ***, signed up for our free day trial for the Slimbiotic Forskolin and Slimbiotic Garcinia Cambogia on 02/24/in which she paid $and $for shipping and handling to receive the productsIn order for the customer to process the order, they have to click a box
to agree to the terms and conditions on websiteWe only promote trials and there is no mention of any smaller sized bottles or samples. The day free trial expired on 03/10/and as it was agreed upon in the terms and conditions, the customer purchased the trial bottle of the Forskolin for $and the trial bottle of the Garcinia Cambogia for $79.95. On 03/13/2018, the customer called in and requested to cancel the accountThe program and trial was fully explained to the customer. The account has been completely cancelled as of 03/13/so the customer doesn't receive another shipment or transaction from our companyWe sincerely apologize for any inconveniencesAll of our phone calls are recorded and time stamped and there's no record of prior phone calls from 03/13/2018. We kindly request that the customer call and speak to one of our customer service representatives for any further concerns and we would be more than happy to assist the customerOur main toll free number is: ###-###-#### and our business hours are from 8:AM to 7:PM EST Monday through Friday and 9:AM to 5:PM on SaturdayThank you for your cooperation

We sincerely apologize for any inconveniencesAll of our phone calls are recorded and time stamped and we don't show any records of cancellation prior to 02/26/We kindly request the customer to call back with a representative from her financial institution on the line and one of our customer service representatives will be more than glad to assistThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: It makes no sense that the day trial starts the day you order, as you can't start until you get the product. Any medical person also knows that less than days is not adequate trial. Additionally, item was not shipped out in a timely fashion. It is NOT TRUE that they shipped right away. I have an email from the company that they shipped on February 7, I ordered on January 19; and they billed my bank account for the full product price on February 5th. They are refunding me my money now that I strongly hassled them, but what about all the other people they are taking advantage of who don't know to fight back. This is a scam and I want them on the warning list to consumers. *** ***er
Regards,
*** ***er

We sincerely apologize for any inconveniencesOne of our managers contacted the customer and agreed to a total refund of 50%The refunds will take 3-business days to reflect back into the account depending on the financial institutions policesPlease feel free to call our toll free number for any further concerns and one of our customer service representatives will be more than glad to assist the customerThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I feel I should be refunded the total amount of $159.84. If you are not affiliated with ***, then how did you get my order, which by two people, I was told my order was not processed
Regards,
*** ***

We sincerely apologize for any inconveniencesWe do send out the products in a timely fashion due to the fact that trials start from the day the order is placedThere must've been a delay with USPS and we apologize for thatPlease feel free to call our toll free number for any further concerns and one of our customer service representatives will be more than glad to assist youThank you