I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Carilion had been unwilling to work with me on finding a solution so as instructed by my insurance, I filed an appeal before registering my Revdex.com complaint. While I appreciate them taking the time to respond to the Revdex.com, the response is "we won't do anything just yet." I'd appreciate if this complaint can remain open with the Revdex.com until the actual situation is resolved!
Regards,
*** *** ***
Ms***,
We would like to thank you for your thoughtful feedback, and also apologize for failing to meet your expectations While we were saddened to hear that you were having a difficult time, we appreciate you reaching out to us. We use all feedback in our continuous
improvement efforts. Your concerns were reviewed by our debt recovery department and below you will find their response:
Carilion Debt Recovery will hold accounts for patients while they are settling their third party claims as a courtesy (for a reasonable amount of time not exceeding the statue of limitations for debt recovery); patients do not sign contracts for this service. Records indicate that we were in contact with Ms. ***'s attorney's office from 2009-2012. Our last inquiry to her attorney's office went unanswered. Consequently, we sent Ms. *** a letter stating our intentions to collet on the unpaid debt, since we had not heard back from her attorney. Record indicates there was no response to this letter either, therefore a judgment was obtained on July 12, for the balance of the debt. In order to satisfy this judgment the account will need to be paid by the third party claim or personally. We are always saddened to use the judicial system in our debt collection efforts and wish this could have been resolved prior to the judgment being obtained.
Sincerely,
Carilion Clinic Debt Recovery Services
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The accusation that my attorney did not reply is just NOT trueHe sent a letter back to them stating that the lawsuit is still pendingThere is no statute of limitations on this type of lawsuitAll medical will be paid as soon as suit is settled
Regards,
*** ***
Ms*** ***,
Thank you for talking with me today to discuss your concerns regarding the bills you received for your son's emergency room visit. While we are always saddened to hear that we have failed to meet expectations, we are thankful for feedback. As you and
I discussed, we will wait until you have completed the appeal to your insurance company before moving forward with any other courses of action. I look forward to working with you on this, and hope to keep you in our Carilion Clinic family.
Sincerely,
*** ***
Patient Advocate
Carilion Clinic
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Carilion had been unwilling to work with me on finding a solution so as instructed by my insurance, I filed an appeal before registering my Revdex.com complaint. While I appreciate them taking the time to respond to the Revdex.com, the response is "we won't do anything just yet." I'd appreciate if this complaint can remain open with the Revdex.com until the actual situation is resolved!
Regards,
*** *** ***
Ms***,
We would like to thank you for your thoughtful feedback, and also apologize for failing to meet your expectations While we were saddened to hear that you were having a difficult time, we appreciate you reaching out to us. We use all feedback in our continuous
improvement efforts. Your concerns were reviewed by our debt recovery department and below you will find their response:
Carilion Debt Recovery will hold accounts for patients while they are settling their third party claims as a courtesy (for a reasonable amount of time not exceeding the statue of limitations for debt recovery); patients do not sign contracts for this service. Records indicate that we were in contact with Ms. ***'s attorney's office from 2009-2012. Our last inquiry to her attorney's office went unanswered. Consequently, we sent Ms. *** a letter stating our intentions to collet on the unpaid debt, since we had not heard back from her attorney. Record indicates there was no response to this letter either, therefore a judgment was obtained on July 12, for the balance of the debt. In order to satisfy this judgment the account will need to be paid by the third party claim or personally. We are always saddened to use the judicial system in our debt collection efforts and wish this could have been resolved prior to the judgment being obtained.
Sincerely,
Carilion Clinic Debt Recovery Services
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The accusation that my attorney did not reply is just NOT trueHe sent a letter back to them stating that the lawsuit is still pendingThere is no statute of limitations on this type of lawsuitAll medical will be paid as soon as suit is settled
Regards,
*** ***
Ms*** ***,
Thank you for talking with me today to discuss your concerns regarding the bills you received for your son's emergency room visit. While we are always saddened to hear that we have failed to meet expectations, we are thankful for feedback. As you and
I discussed, we will wait until you have completed the appeal to your insurance company before moving forward with any other courses of action. I look forward to working with you on this, and hope to keep you in our Carilion Clinic family.
Sincerely,
*** ***
Patient Advocate
Carilion Clinic