[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The representative who called me was very understanding and helpfulI will recommend their services to anyone who asks Regards, [redacted]
I have spoken with the customer and verified that he does have the thermostat that he paid for us to install in January We discussed his concerns on how the system is operating, and will be reaching out to schedule another follow up visit to look further into his concerns about run times on the unit We will certainly stand behind the product and change the thermostat if it is found to be defective, but have not found anything defective in the follow up visits as of yet We now have more clarification on concerns and will work to address those
I did some investigating on this and found that the equipment is covered by a year parts and labor warranty through manufacturer for manufacturer defects/premature failure When our technician arrived he found the doors off of the furnace and zoning board, the transformer had been cut out and was laying on the bottom of the furnace and a lot of the wiring hanging loose and disconnected Upon further diagnosis our technician found the transformer to be bad, an equipment interface module board and thermostat to be bad also This is very rare to find as there are fuses for protection that protect the circuit in the event of one of these items failing In further conversation with the tenant at the property our technician discovered that the other service companies technician had brought in multiple transformers and blew several fuses (he actually ran out of fuses while on the call) while trying to fix it At this point our technician had a lot of data to reason that the other company most likely installed the transformer incorrectly, possibly bypassed the fuse and caused the failure on the thermostat and the interface board This is something that is not covered under manufacturers warranty I called the customer and apparently he had the tenant handling getting this fixed (not remembering that he had a warranty with us) and the tenant had the other company come out I had a good conversation with the customer and we agreed to an adjusted price that he felt was acceptable, and I assured him his warranty is still good going forward Please let me know if you need anything else on this matter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The representative who called me was very understanding and helpfulI will recommend their services to anyone who asks Regards, [redacted]
I have spoken with the customer and verified that he does have the thermostat that he paid for us to install in January We discussed his concerns on how the system is operating, and will be reaching out to schedule another follow up visit to look further into his concerns about run times on the unit We will certainly stand behind the product and change the thermostat if it is found to be defective, but have not found anything defective in the follow up visits as of yet We now have more clarification on concerns and will work to address those
I did some investigating on this and found that the equipment is covered by a year parts and labor warranty through manufacturer for manufacturer defects/premature failure When our technician arrived he found the doors off of the furnace and zoning board, the transformer had been cut out and was laying on the bottom of the furnace and a lot of the wiring hanging loose and disconnected Upon further diagnosis our technician found the transformer to be bad, an equipment interface module board and thermostat to be bad also This is very rare to find as there are fuses for protection that protect the circuit in the event of one of these items failing In further conversation with the tenant at the property our technician discovered that the other service companies technician had brought in multiple transformers and blew several fuses (he actually ran out of fuses while on the call) while trying to fix it At this point our technician had a lot of data to reason that the other company most likely installed the transformer incorrectly, possibly bypassed the fuse and caused the failure on the thermostat and the interface board This is something that is not covered under manufacturers warranty I called the customer and apparently he had the tenant handling getting this fixed (not remembering that he had a warranty with us) and the tenant had the other company come out I had a good conversation with the customer and we agreed to an adjusted price that he felt was acceptable, and I assured him his warranty is still good going forward Please let me know if you need anything else on this matter