Sign in

LaMettry's Collision, Inc.

Sharing is caring! Have something to share about LaMettry's Collision, Inc.? Use RevDex to write a review
Reviews LaMettry's Collision, Inc.

LaMettry's Collision, Inc. Reviews (9)

Initial Business Response /* (1000, 5, 2014/12/20) */
LaMettry's Collision regrets the situation of missing items from Ms***'s vehicleLike all automotive businesses, we ask customers to remove any valuables from their vehicle upon dropping off for repairs at our shopsLaMettry's
cannot be responsible for lost or stolen items left in vehicles we repairThank You
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At no time was I informed of LeMettry's policy regarding lost propertyFurthermore, no one from the company verbally or otherwise advised me to remove all personal articles from the vehicle
I find their response a cop out when you consider that not all vehicles arrive at accompanied by their ownerNor, as in my circumstances, are the owners in the frame of mind to remember such fine details
I stand by my request that LeMettry's reimburse me for the lost items as an act of good faith
Final Consumer Response /* (3000, 10, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At no time was I informed of LeMettry's policy regarding lost propertyFurthermore, no one from the company verbally or otherwise advised me to remove all personal articles from the vehicle
I find their response a cop out when you consider that not all vehicles arrive at accompanied by their ownerNor, as in my circumstances, are the owners in the frame of mind to remember such fine details
I stand by my request that LeMettry's reimburse me for the lost items as an act of good faith

This is the worst autoshop I have ever been toFirst of all they moved my car without calling me or my fiancé, then refused to tell us what was going on or talk to our insurance and when we went to get our car back they yet again moved it and didn't tell us what shop it was atDon't use them!

Mr***'s Chevrolet Suburban was repaired at our Maplewood, MN location. State Farm insurance covered the claim on the left quarter panel damage. LaMettry's discovered rust issues on the left quarter panel during repairs. State Farm insurance was called by LaMettry's to
inspect the rust damage. State Farm reinspector reviewed the rust damage and denied covering costs of rust repairs (citing prior damage to loss). LaMettry's repaired the rust areas on the left quarter panel as best we could, but explained to Mr*** that future rust issues were not covered under warranty by either LaMettry's Collision, Incor State Farm Insurance. In the collision repair industry, no shop warranties repairs on rusted sheet metal. LaMettry's also performed repair work, that Mr*** paid for out of his own pocket, on the Right Front Fender of the Chevrolet Suburban. There was also rust damage on the right front fender. LaMettry's explained to Mr*** that, although we do our very best, we could not warranty rust repairs to the right front fender. This information was clearly documents on the approved repair order (estimate) agreed upon by Mr*** on line ("RT Fender Suburban dents - sand blast. No Warranty on rust repair). Mr*** was informed the issues with rust repairs, and approved the work order knowing rust may resurface in the futureLaMettry's Collision, Incpracticed full disclosure on our policy of no warranty for rust repairs to Mr***. It is unfortunate the rust returned within year, but it is not uncommon

I hit a dear and my car's hood and front bumper was damagedI took my car to LaMettry in Richfield location since it was basically next to where I work after I claimed to my insuranceI got the first estimate from an employeeI asked him whether they can do anything to reduce my deductible since I don't have much moneyHe told me the company policy doesn't allow things like thatI told him I understood
At my work, my co-worker told me that these guys have a way to wipe out the deductible and told me to ask him againHe told me that the worst thing these guys would tell you was noSo, I didI asked him about wiping out the deductible because of my finance situation on MondayHe told me he would talk to GM and see what they could do for meWhen I was dropping off my car Tuesday morning, he told me they took care of the deductible and I didn't have to worry about itI thanked himAfter few texts going back and forth about progress, I was told to come and pick up my carWhen I went to pick up my car on Wed., I was told to pay the deductibleI told the receptionist, the guy (I am not going to name the person) should have taken care of the deductibleThe employee came and he denied even having conversation about wiping off my deductibleI was dumbfoundedI asked him whether he got in trouble because of meHe told me again he had no conversation like that with me and demanded me to pay the deductibleI wanted to talk to GM to explain what happened to meI didn't think he believed my story from beginningI told these guys it wan't about moneyIt was about my integrityThey made me a liarMade me like I was making all these stories just so not to pay the moneyThey kept telling me that they didn't think I was lyingI told them if I wasn't lying, then, the other guy was lyingThe conversation was going nowhereI paid the bill and demanded to talk to the upper managementI wanted to let the boss know what happened to me and see whether this was isolated incident or some kinds of dirty practices these guys are doing behind the management
I talked to the president of operation and explained the whole thing againI told him a person told a lie would have to lie about lie since the person wouldn't remember what he/she lied aboutMy statement would be same even if I was asked a million times
Again, I told him it wasn't about moneyIt was about my integrity offendedI had to file this to find out others also reported or experienced what I have experiencedIf there are others reported or experienced like this, then, Revdex.com should investigate LaMettry's business practice

LaMettry's Collision, Incacknowledges repair delays while performing work for Mrand Mrs***. Below is a review of our logs on each delay/issue in the complaint:
Original drop off date and estimated repair time communication (LaMettry's manager Rebecca *** notes)
"">On Tuesday, 8/23/I received a message to call *** *** on repairs he needed done to his vehicle. I called him back to set up a time. I asked if the vehicle was drivable, he said it was. I then said I could get him in any time next week, he wanted to drop it the next day. I called Troy, production manager at the Bloomington to get approval for that. I then called *** back to let him know we would fit him in. At that point I asked about rental car coverage and he said, “I am pretty sure I have coverage.” He was then going to call his wife to see what time would work for her to drop the car off and would call me back with that time so I could set up a rental. I never received a phone call. *** showed up at Nissan 8/and I scrambled to get a rental there for her. At no point did I indicate the repair would be 2-days, it was a day repair and that was listed on the insurance paperwork that was given to me at time of drop. I did say that we will most likely have a supplement and we would lose 2-days waiting for approval from the insurance company.
Oil change request issue (LaMettry's manager Rebecca *** notes): During the drop of the vehicle, I can not recall the request for an oil change. That is typically discussed with the Service advisor when they pull into the service aisle. There are times that I forward that information to the advisor, but a signature is required on a repair order that list all work being done. There was one line for sublet LaMettry’s for body workRental car issue (LaMettry's manager Rebecca *** notes): On Friday, I received a phone call from ***, he was extremely angry, swearing and yelling, he then requested to have a manager call him because he is not paying his full deductible. I attempted to talk but was not allowed. He talked over me while raising his voice the entire conversation. He said, “my wife is driving a f* Hyundai elantra. We have a Murano.” At this point, I offered to put him in a larger rental for the weekend He told me to check with his wife. He continued to speak to me in a derogatory way and we ended the conversation agreeing to have my manager call him. I also left a voicemail with *** to see if I could swap out her rental, she sent a text back declining the use of a larger rental vehicleInsurance company approval delay (LaMettry's manger Rebecca *** notes): The vehicle was disassembled and a supplement was sent in to the Insurance company Friday, 8/26/2016. At this point we are waiting on the insurance company. I was off on Saturday and responded to her message Monday I did have to check with the shop to confirm where we were in the repair process. There was some phone tag with Brittany, but we did speak. I advised I would update her when I received approval from the insurance company, the day we received approval she texted me before I could update her. I informed her we were able to proceed with ordering parts and the repair, no completion date was given. We spoke throughout the week periodically through text and phone.
Summary: LaMettry's could have provided better customer expectations for estimated repair time, communication, and owner requests. There are some delays body shops do not have control over (supplement approvals, etc.). We apologize for not performing to Mrand Mrs***'s expectations, though we feel some communication was not acknowledged during the repair process. Unfortunately, we cannot refund insurance deductible obligations of customers. However, we would like to offer the ***'s a $Visa debit card for their inconvenience during the repair process. We appreciate the honesty and valuable feedback provided by Mrand Mrs***, and hope to improve our performance with the help of their comments

Initial Business Response /* (1000, 5, 2015/04/28) */
LaMettry's Collision, Eden Prairie, MN performed repairs on Ms***'s vehicle in The quarter panel was repaired upon approval from Allstate Ins who paid the claimMs*** has been in communication with ***,
President of Operations for LaMettry's Collision, Inc.,about the concerns of wrinkles in the quarter panelMr*** believes the vehicle has incurred another loss since LaMettry's repaired the vehicle in There is evidence of another loss to the same quarter panel LaMettry's repaired (fractured paint, impact dents to quarter panel and lower rocker panel)Mr *** asked Ms*** to get a second opinion (if there was evidence of another loss) from an independent source (body shop, insurance appraiser, etc.)LaMettry's has not received a legitimate second opinion from an independent source from Ms*** to substantiate her claims of poor workmanship vsa possible second loss to the quarter panel area where work was performed by LaMettry'sLaMettry's Collision is confident the area of concerns on the quarter panel are not a result of LaMettry's Collision's faulty workmanship, thus no warranty repair has been offered to Ms*** at this time

I was very impressed with this company *** *** was greatHe gave constant updates as my car was being repaired
I would highly recommend LaMettrey's to everyoneGreat company, great people and great repair
Thank you very much
cc
Burnsville, Mn

We brought our car to LaMettry's, at the suggestion of our insurance company, after we were rear-ended on the interstate We didn't want it repaired; we just needed a quote for insurance purposes The car is 12-years-old, has 174,000+ miles, and only worth $on the high end Our insurance company was aware of these facts We brought the car in and my husband was handed paperwork, which he was told needed to be signed for them (LaMettry's), before they would look at the car We mistakenly did not read the paperwork and trusted the attendant by taking his word that it was only permitting them to look at the car The attendant told us that they would contact us the next day to inform us as to what the issues were with the car We left thinking we would have a quote the next day Late the next day, my husband received a text stating that the car was repaired and in paint We were shocked to say the least; we thought we were only getting a quote and that we hadn't approved any repairs We later learned that the paperwork we signed wasn’t what was described to us and was actually authorizing repairs, as well as authorizing payment from the insurance company to LaMettry’s We were dumbfounded We didn’t know what to do LaMettry’s texted us the next day and told us the car was ready to be picked up We spoke to a manager when we picked the car up He told us that he would have the general manager contact us about our concerns We have yet to be contacted and due to being misled by LaMettry’s before, have no belief we will ever be contacted

Initial Business Response /* (1000, 5, 2014/03/25) */
In response to Mr***, we have resolved the issue with his repair todayWe have uploaded the damage estimate to *** Insurance per Mr***' requestWe apologize for the delays with his insurance company, we needed a correct
electronic assignment from *** to process the claimWe hope Mr*** is now taken care of to his satisfaction
Thank You

Check fields!

Write a review of LaMettry's Collision, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

LaMettry's Collision, Inc. Rating

Overall satisfaction rating

Add contact information for LaMettry's Collision, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated