We have discussed this in detail with Mrs [redacted] and she now agrees that John Moore, LP is bot responsible for the sewer problem It was corrected by another company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, All of my issues were unresolved so I am requesting the case not to be closeI was over charged somehow even though I paid for the material and they didnt even do the work the right wayJust for minor things I was over charged..they are also the reason my toilet was cloggedWhen I started complaining about that I was being over charged their in house financial company, [redacted] ,they decided to decline the loan because of my many questions I askedThey also said I had a judgment ,which is valid it is on my credit report,but that did not stop them from pulling the loan, They then declined the loan because of my complaintsSo the issue about the judgment I have was not on me because they were fully aware of itIn fact their in house financial company sent them to do the work at my home after I was approved.This company basically just steals from home owners"Add_On Docs" History Document created by Angelica ***- [redacted] (am [redacted] @johnmooreservices.com) 10/10/- 2:56:PM CDT- IP address: Document emailed to [redacted] ( [redacted] ) for signature 10/10/- 3:01:PM CDT Document viewed by [redacted] ( [redacted] ) 10/10/- 6:01:PM CDT- IP address: Document e-signed by [redacted] ( [redacted] ) Signature Date: 10/10/- 6:10:PM CDT - Time Source: server- IP address: Signed document emailed to Angelica ***- [redacted] (am [redacted] @johnmooreservices.com) and [redacted] ( [redacted] ) 10/10/2016-6:10:PM CDT
From: Tom [redacted] [mailto:t [redacted] @johnmooreservices.com] Sent: Sunday, November 27, 7:PM Subject: Complaint [redacted] Mrs [redacted] , To address the various issues that you mentioned in your complaint to the Revdex.com, please find out responses below: 1) The initial complaint stated that John Moore LP had caused a clog in your sewer line resulting in the flooding of your bathrooma We have mutually agreed that John Moore LP had nothing to do with the flooding of your bathroom2) You requested an itemized list of all of the work being performed at your homea This has been provided3) There were some disagreements about some of the work to be done at your homea Through conversations with your proxy, MrGeorge ***, we identified all of those items, reach an agreement and have completed all of those items at the price promised to Mr***4) You voiced concern that the finance company is no longer going to offer financing for this joba The finance company is [redacted] Not John Moore LPb [redacted] has declined to move forward with your finance because there is a $5,000,judgement was not disclosed to Old Union John Moore LP has completed the work and has done everything that was agreedWe would ask that this complaint be considered closed and resolved Thank you, Tom [redacted] Director of Operations John Moore Services, IncWSam Houston Parkway NHouston, TX 281-517-(Office) 713-384-(Mobile) t [redacted] @johnmooreservices.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, in checking my [redacted] account, I do not see a credit yetTherefore, until the credit shows on the record, please maintain this as an open item.Regards, [redacted]
Mr***, Thank you for bringing this matter to our attentionPlease accept our sincere apology that this problem occurredWe have agreed to an appropriate charge for this service and have issued your refundIf you have not yet received it, you should expect to see it in the next to
business days. Additionally, we have counseled Roman on proper pricing practices so that this problem does not occur again. Thank you, Tom ***Customer Care Manager
We have discussed this in detail with Mrs. [redacted] and she now agrees that John Moore, LP is bot responsible for the sewer problem. It was corrected by another company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards, All of my issues were unresolved so I am requesting the case not to be close. I was over charged somehow even though I paid for the material and they didnt even do the work the right way. Just for minor things I was over charged..they are also the reason my toilet was clogged. When I started complaining about that I was being over charged their in house financial company,[redacted],they decided to decline the loan because of my many questions I asked. They also said I had a judgment ,which is valid it is on my credit report,but that did not stop them from pulling the loan, They then declined the loan because of my complaints. So the issue about the judgment I have was not on me because they were fully aware of it. In fact their in house financial company sent them to do the work at my home after I was approved.This company basically just steals from home owners. "Add_On Docs" History Document created by Angelica [redacted] (am[redacted]@johnmooreservices.com) 10/10/2016 - 2:56:19 PM CDT- IP address: 12.166.191.18 Document emailed to [redacted]) for signature 10/10/2016 - 3:01:08 PM CDT Document viewed by [redacted]) 10/10/2016 - 6:01:26 PM CDT- IP address: 108.70.55.37 Document e-signed by [redacted]) Signature Date: 10/10/2016 - 6:10:14 PM CDT - Time Source: server- IP address: 108.70.55.37 Signed document emailed to Angelica [redacted] (am[redacted]@johnmooreservices.com) and [redacted]) 10/10/2016-6:10:14 PM CDT
From: Tom [redacted] [mailto:t[redacted]@johnmooreservices.com] Sent: Sunday, November 27, 2016 7:32 PM...
Subject: Complaint [redacted] Mrs. [redacted], To address the various issues that you mentioned in your complaint to the Revdex.com, please find out responses below: 1) The initial complaint stated that John Moore LP had caused a clog in your sewer line resulting in the flooding of your bathroom. a. We have mutually agreed that John Moore LP had nothing to do with the flooding of your bathroom. 2) You requested an itemized list of all of the work being performed at your home. a. This has been provided. 3) There were some disagreements about some of the work to be done at your home. a. Through conversations with your proxy, Mr. George [redacted], we identified all of those items, reach an agreement and have completed all of those items at the price promised to Mr. [redacted]. 4) You voiced concern that the finance company is no longer going to offer financing for this job. a. The finance company is [redacted]. Not John Moore LP. b. [redacted] has declined to move forward with your finance because there is a $5,000,000.00 judgement was not disclosed to Old Union. John Moore LP has completed the work and has done everything that was agreed. We would ask that this complaint be considered closed and resolved. Thank you, Tom [redacted] Director of Operations John Moore Services, Inc. 10005 W. Sam Houston Parkway N. Houston, TX 77064 281-517-7202 (Office) 713-384-1261 (Mobile) t[redacted]@johnmooreservices.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, in checking my [redacted] account, I do not see a credit yet. Therefore, until the credit shows on the record, please maintain this as an open item.Regards,[redacted]
We have discussed this in detail with Mrs [redacted] and she now agrees that John Moore, LP is bot responsible for the sewer problem It was corrected by another company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, All of my issues were unresolved so I am requesting the case not to be closeI was over charged somehow even though I paid for the material and they didnt even do the work the right wayJust for minor things I was over charged..they are also the reason my toilet was cloggedWhen I started complaining about that I was being over charged their in house financial company, [redacted] ,they decided to decline the loan because of my many questions I askedThey also said I had a judgment ,which is valid it is on my credit report,but that did not stop them from pulling the loan, They then declined the loan because of my complaintsSo the issue about the judgment I have was not on me because they were fully aware of itIn fact their in house financial company sent them to do the work at my home after I was approved.This company basically just steals from home owners"Add_On Docs" History Document created by Angelica ***- [redacted] (am [redacted] @johnmooreservices.com) 10/10/- 2:56:PM CDT- IP address: Document emailed to [redacted] ( [redacted] ) for signature 10/10/- 3:01:PM CDT Document viewed by [redacted] ( [redacted] ) 10/10/- 6:01:PM CDT- IP address: Document e-signed by [redacted] ( [redacted] ) Signature Date: 10/10/- 6:10:PM CDT - Time Source: server- IP address: Signed document emailed to Angelica ***- [redacted] (am [redacted] @johnmooreservices.com) and [redacted] ( [redacted] ) 10/10/2016-6:10:PM CDT
From: Tom [redacted] [mailto:t [redacted] @johnmooreservices.com] Sent: Sunday, November 27, 7:PM Subject: Complaint [redacted] Mrs [redacted] , To address the various issues that you mentioned in your complaint to the Revdex.com, please find out responses below: 1) The initial complaint stated that John Moore LP had caused a clog in your sewer line resulting in the flooding of your bathrooma We have mutually agreed that John Moore LP had nothing to do with the flooding of your bathroom2) You requested an itemized list of all of the work being performed at your homea This has been provided3) There were some disagreements about some of the work to be done at your homea Through conversations with your proxy, MrGeorge ***, we identified all of those items, reach an agreement and have completed all of those items at the price promised to Mr***4) You voiced concern that the finance company is no longer going to offer financing for this joba The finance company is [redacted] Not John Moore LPb [redacted] has declined to move forward with your finance because there is a $5,000,judgement was not disclosed to Old Union John Moore LP has completed the work and has done everything that was agreedWe would ask that this complaint be considered closed and resolved Thank you, Tom [redacted] Director of Operations John Moore Services, IncWSam Houston Parkway NHouston, TX 281-517-(Office) 713-384-(Mobile) t [redacted] @johnmooreservices.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, in checking my [redacted] account, I do not see a credit yetTherefore, until the credit shows on the record, please maintain this as an open item.Regards, [redacted]
Mr***, Thank you for bringing this matter to our attentionPlease accept our sincere apology that this problem occurredWe have agreed to an appropriate charge for this service and have issued your refundIf you have not yet received it, you should expect to see it in the next to
business days. Additionally, we have counseled Roman on proper pricing practices so that this problem does not occur again. Thank you, Tom ***Customer Care Manager
We have discussed this in detail with Mrs. [redacted] and she now agrees that John Moore, LP is bot responsible for the sewer problem. It was corrected by another company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards, All of my issues were unresolved so I am requesting the case not to be close. I was over charged somehow even though I paid for the material and they didnt even do the work the right way. Just for minor things I was over charged..they are also the reason my toilet was clogged. When I started complaining about that I was being over charged their in house financial company,[redacted],they decided to decline the loan because of my many questions I asked. They also said I had a judgment ,which is valid it is on my credit report,but that did not stop them from pulling the loan, They then declined the loan because of my complaints. So the issue about the judgment I have was not on me because they were fully aware of it. In fact their in house financial company sent them to do the work at my home after I was approved.This company basically just steals from home owners. "Add_On Docs" History Document created by Angelica [redacted] (am[redacted]@johnmooreservices.com) 10/10/2016 - 2:56:19 PM CDT- IP address: 12.166.191.18 Document emailed to [redacted]) for signature 10/10/2016 - 3:01:08 PM CDT Document viewed by [redacted]) 10/10/2016 - 6:01:26 PM CDT- IP address: 108.70.55.37 Document e-signed by [redacted]) Signature Date: 10/10/2016 - 6:10:14 PM CDT - Time Source: server- IP address: 108.70.55.37 Signed document emailed to Angelica [redacted] (am[redacted]@johnmooreservices.com) and [redacted]) 10/10/2016-6:10:14 PM CDT
From: Tom [redacted] [mailto:t[redacted]@johnmooreservices.com] Sent: Sunday, November 27, 2016 7:32 PM...
Subject: Complaint [redacted] Mrs. [redacted], To address the various issues that you mentioned in your complaint to the Revdex.com, please find out responses below: 1) The initial complaint stated that John Moore LP had caused a clog in your sewer line resulting in the flooding of your bathroom. a. We have mutually agreed that John Moore LP had nothing to do with the flooding of your bathroom. 2) You requested an itemized list of all of the work being performed at your home. a. This has been provided. 3) There were some disagreements about some of the work to be done at your home. a. Through conversations with your proxy, Mr. George [redacted], we identified all of those items, reach an agreement and have completed all of those items at the price promised to Mr. [redacted]. 4) You voiced concern that the finance company is no longer going to offer financing for this job. a. The finance company is [redacted]. Not John Moore LP. b. [redacted] has declined to move forward with your finance because there is a $5,000,000.00 judgement was not disclosed to Old Union. John Moore LP has completed the work and has done everything that was agreed. We would ask that this complaint be considered closed and resolved. Thank you, Tom [redacted] Director of Operations John Moore Services, Inc. 10005 W. Sam Houston Parkway N. Houston, TX 77064 281-517-7202 (Office) 713-384-1261 (Mobile) t[redacted]@johnmooreservices.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. However, in checking my [redacted] account, I do not see a credit yet. Therefore, until the credit shows on the record, please maintain this as an open item.Regards,[redacted]