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Lamothe House

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Lamothe House Reviews (1)

Review: This trip was our first to New Orleans. We figured we'd like to stay someplace close to the action; food, music, attractions and the Lamothe House Hotel seemed an authentic New Orleans style place to stay... Well, we were completely misled by the description and photos when I made the reservation to stay here! We thought we were going to be staying in one of the gorgeous rooms pictured in the hotel description on Hotels.com and the Lamothe House's own website, instead, we were placed in a converted house a short distance from the actual Lamothe House Hotel. Our room location required us to walk to the end of a long narrow alley beside the house, an alley that wreaked of cat urine because there were at least 5 feral cats in the vicinity. We were also surprised that there was no refrigerator or microwave in the room making it difficult to keep anything, including the previous nights leftovers cold, or to warm a snack in the evening. Thankfully we had brought a cooler, but of course the ice machine was a walk back to the pretty part of the hotel in the gorgeous courtyard near the in-ground pool, which is all what we saw ADVERTISED... What a slap in the face that was... And no matter how minor this point is, it's still irritating, there was a card next to the ice bucket in the room offering us two bottles of complimentary water, well guess what... No water. Never again will this location be used by us. Nor will it Ever be recommended. Words can't express how Extremely disappointed we are.Desired Settlement: I am looking for a refund of AT LEAST 50% of the total stay cost for FALSE AND MISLEADING ADVERTISING on their website and the website which was used to book the trip/

Consumer

Response:

At this time, I have not been contacted by Lamothe House regarding complaint ID 10142911.

I am considering contacting the Attorney General for New Orleans to see if they have any suggestions as to how to proceed.

Regards,

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Description: Hotels

Address: 621 Esplanade Avenue, New Orleans, Louisiana, United States, 70116

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