Lana Furniture

Review: On 10-7-13 I made an internet and a telephone order for a 7 piece Aico oppulente dining set. rectangular table and 6 chairs. The company is lanafurniture.com, located at [redacted] MD [redacted]. It was a wedding gift to my daughter, Per her request, I emailed and spoke on the phone with the owner of the company on 10-11-13 in the morning to cancel the order. Lana sent me an email on 10-11-13 that she will charge me 2,792 dollars for cancelling the order. their ad on the internet indicates no hassle return and free delivery. She claimed that the shipping company has picked the furniture from the manufacturer on 10-10-13. She said she will charge me for delivery, restocking and storage. On 10-11-13 I sent an email and indicated to her that I will file a complaint with the Revdex.com Since they refuse you refund the total credit card charge on my [redacted] card, totaling 3,892 dollars. This morning, 10-14-13, she sent another email indicating she will charge me 700 dollars, but threatened if I file a complaint with Revdex.com that she will charge me the whole amount of 2,792 dollars. Look, I am a disabled senior citizen with cancer and depression. Her unfair treatment of me worsened my condition. Buying a wedding gift for my daughter turned to into a horrible experience for me. Please help me out.Desired Settlement: refund the total amount she charged on my [redacted] card. also please alert Lana Furniture that they use false advertising by claiming no hassle return, which is false. She claimed that once the set was picked up by the delivery company, the manufacturer will not accept it back. Their ad indicates it takes 4 to 6 weeks for delivery, yet in just 3 days she wants to penalize me 2,792 dollars just for cancelling an order that has not been shipped.

Thank you for your help and consideration.

[redacted]. [redacted]. telephone # ###-###-####. address: [redacted]

Consumer

Response:

Complaint Update

I would like to make 2 corrections to my filed complaint with you today. Complaint ID number [redacted]. It was against lanafurniture.com. located at [redacted] MD [redacted]. their telephone number is ###-###-####. First the correct spelling of the owner is Lana [redacted]. Also the correct purchase price is 3,879 dollars. They want to charge me 2,792 dollars for cancelling an order made on 10-7-13 in the afternoon and cancelled on 10-11-13 in the morning. In their ad on the internet they indicate no hassle return, which is not true per my experience with them.

Desired Settlement

receive a confirmation from Lanafurniture .com that the ordered dining set will be shipped to my daughter without damage or cancel the transaction and refund the total purchase price charged to my [redacted] credit card.

Desired Settlement: Refund-Credit Card Credit

Business

Response: