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Lancaster CGMC

3733 Claypool St NW, Carroll, Ohio, United States, 43112-9795

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Lancaster CGMC Reviews (%countItem)

I purchased a used vehicle and the engine quit after 2 months. They were supposed to check the timing belt on it prior to me taking possession as part of our as-is agreement (which was noted on our paperwork). They either didn't do it, adjusted it incorrectly, or missed the problem completely because after taking it to a reputable dealer, the diagnosis was engine failure due to timing.

Now they refuse to give me a copy of the service records so I can see what was done with the timing. As soon as I started asking questions, they went silent. What are they hiding? All I wanted was some help with the engine replacement charges and everything would have been good.

To make matters worse, I discovered paperwork from the previous owner in the glovebox that showed diagnosed engine problems and recommended $5,000 of engine work, which the owner denied. I can't believe they put known bad vehicles on their lot.

Lancaster CGMC Response • Sep 18, 2019

RE: ***

To who it may concern

*** purchased a 2011 VW Tiguan on 2-11-2019 for $8000.00 Dollars, AS – IS Condition.

Before the Car was Delivered, we did a safety inspection on the car. (see attached service records) We performed service on the car that was considered safety issues. i.e. Brakes and windshield placed. (we do not sell Vehicles to retail customers with safety issue outstanding).

All our cars get an oil change before being sold. We check all fluids, Belts, filters, hoses, and tire pressure. A hose was leaking and fixed. Tire pressure set to correct levels. This list is just to name a few items check.

Belts being check would include a timing belt, which passed with no noticeable defects or problems.

Belts of any kind can go out at any time for multiple reasons, and for this to happen 2 months after the sale would not be unusual especially at 105,000 miles.

On the delivery report it shows brakes, windshield and checking timing belts. The box above the items listed is checked NO Items Owed Post Delivery. Meaning we owe that customer nothing after delivery……… no exceptions.

I have been told the custom was told to buy a warranty on this Vehicle several times and refused. the warranty would have paid for the repair in question and would have been money well spent.

All customers that buy a used car from us sign a disclosure showing what can go wrong with a used vehicle, in the body of the form it shows under the engine is Belts…… see signed document.

The buyer also signed 4 times to AS-IS forms and declining a warranty, I truly don’t know how many times people must be told and sign documents for them to get it.

We have also included the car fax that the customer signed and received. It shows service at Buyers Imports 2000 miles earlier with no maintenance issues except a oil leak.

To end.

I believe the customer was aware that these vehicles (Brand and Model) had timing belt issues with it since it was documented for us to check it, doing a quick google search shows this is a common issue with this vehicle. Timing issue on any vehicle is a very noticeable problem, the vehicle runs very bad, almost like a putting because the cylinders do not run in proper timing therefore not a smooth feel. These belts can break with no notice, or when a notice is given(a rough feeling) the vehicle should be stop immediately and taken for service, if not major issues could occur.

We did our due diligence by checking the belts as asked and stated on the service order, as well as other service checks and balances as done to all our vehicles. Bobby Layman Has been in the central Ohio Market since 1972 and we Make every effort to service our customers for complete satisfaction, therefore we have our customers sign multiple documents saying the same thing when they refuse to buy a warranty. This is our only protection from people that don’t want to ownership of an issue that is theirs and not ours.

All the above and attached shows that Bobby Layman Cadillac GMC is not responsible for the above compliant

Thanks you

Sincerely

Mick Layman

Customer Response • Sep 18, 2019

Revdex.com:

I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me regarding the service checks that were performed. As I stated, I AM FULLY AWARE what AS-IS means and take responsibility for my purchase. The issue was that when I asked about checking the timing belt, I was refused the ability to review my service records. Maybe under advisement from their legal team, I don't know. I still take issue with the business practice of putting known bad vehicles on the lot for sale. My personal opinion, they should have performed the engine work that was required and then offered it for sale.

Regards

I have dealership 3k down payment for a vehicle for a out of state purchase that took 3 weeks to get pre approved after we could not agree on terms and conditions on me getting far out of town to location to sign for deal they offered a couple options but none were convenient for me they refuse to give me my down payment back I talk to manager/owner he stated he do not have to give me anything back I informed I never signed anything confirming a deal or ever seen any paper work for the deal he replied he do not car and it’s not his problem his name was Mick and the other very rude guy name Bradley K and I talk to my bank to see if there was a resolution to get my money back they said no because I gave the dealership a certified check which I believe was the dealership intentions because when I offered to make down payment with debit card they told me they could not accept it

Lancaster CGMC Response • Sep 04, 2019

Dear Mr.:I represent Bobby Layman Cadillac GMC, Inc. (the “Dealership”) in the abovereferenceddispute. While the Dealership does not dispute that it receive a $3,000 certified checkas down payment for one of its vehicles, the legitimacy of that check is seriously in doubt.Mr. claims to be a resident of Las Vegas, Nevada, but the check at issue wasdrawn on a Spanish bank that had no offices in Nevada. When the Dealership raised this issuewith Chase Bank, it stated that it could not guarantee that the funds from the check werelegitimate, meaning that the Dealership, if it returned the down payment, ran the risk of actuallypaying Mr. $3,000 as a result of a potential check kiting scheme. Moreover, Mr.or someone at his behest, has posted negative reviews regarding the Dealership on Google andYelp, falsely claiming that the Dealership “sells your personal information; like your name andsocial security number to black market sites, so other fraudsters can buy your information anddefraud you as well…. This dealership is a complete fraud ring.” It is highly unlikely that suchstatements would be made by someone who legitimately made a down payment on a vehicle andlater changed their mind. Instead, these statements are probably made in an attempt to pressure abusiness, like the Dealership, to provide money in exchange for the removal of what clearly areper se defamatory postings.In addition, the Dealership spent countless hours attempting to fully consummate a dealwith Mr.—all to no avail. Based upon Mr.’s false representations of “trying tofind time” to come to Ohio to pick up the vehicle, the Dealership took the vehicle out of itsinventory and held it for three to four weeks. During this time, the vehicle continued todepreciate and lost value, something that the Dealership was prepared to accept based upon Mr.’s representation that he planned to finalize the sale of the vehicle upon his arrival in Ohio.However, and due to Mr.’s refusal to finally consummate the sale of the vehicle, theDealership had to recently place the vehicle back in its inventory for resale at a lesser value thanthe agreed upon sale price with Mr.. As such, the Dealership has rightfully earned theEmail address: ***Direct Dial: Direct Fax: ***September 3, 2019Page 2down payment (if it were legitimate) for the costs associated with holding the vehicle for close toone month.Should you have any questions, or need for any further information, please do nothesitate to contact me.Best Regards,Damion M. C

Customer Response • Sep 04, 2019

Complaint: ***

I am rejecting this response because:

Regards,

***I have several bank accounts and several homes in several states one being in the state of Arizona were the check was drawn from my other financial institute which is *** bank a bank that clearly a legitimate bank and a financial institute that *** bank will be familiar so that's a lie next I only was given "demands" not "options" on how the deal was to be closed no one stated or made clear on out of state deals that consist of
different guidelines and or prudence until my funds were stolen and then
I was issued a set procedures that I would of never agreed to and also once the customer service skills or should I say lack of their of- was well noticed by me and after weeks of no communication and only the run around and no paper work showing a deal existing while they had $3000.00 dollars of from this so called fraudulent check from a quote unquote( *** BANK ) which sounds a little racially motivated statement to me that was cashed exactly 6 days after they received on the 22nd day of July then the company became flat out rude which no consumer has to deal with or complete any type of deal with and I never made any post anywhere about this company and how they conduct business because that will not help me in anyway to get my deposit back I did contact the Revdex.com and the F airfield County Court to file my claim because at the end of the day the company received $3000.00 and I received nothing not even a document with my name and signature not even Docu sign which is a legal document signing option to confirm a deal that make me wonder if did they ever intended to sale me the vehicle at all I will say very bad service and a $3000.00 learning experience for me all I want is my money back and the world to know companies like this exist further more once that the check had cleared and I choose not to do business with these type of people why wasn't the so called fraudulent funds from the (*** Bank ) returned which is the biggest question at this moment I guess the courts will decided and the results of that will be posted everywhere also here on the Revdex.com site and any other sites like this that support the abuse to the consumer also at the end of the gentleman that replied statement he stated the vehicle was held for a month but also stated they wanted to hold the check to make sure it cleared at which point was I suppose to be held accountable for what this company was comfortable with sound like you they wanted to make sure the funds cleared even if it took longer then 30 days and I also have email correspondence that confirms dates and times that will also be used in court it seem to me this dealership have been thru a lot dealing with people that are not that honest so much that they have turned to a dealership that is not honest I will be contacting the local news after the situation is settled in court to express how I feel about the outcome. Business Ethic has to hold some form of code of conduct that was neglected
in this specific matter at hand I myself can not speak for anyother
transaction that has been completed or not completed for that manner but
prior to attempting to proceed with a "out of state deal" I wish myself
would have went though some of the reviews and comments that were left
for this company as I'm sure I would I have thought twice as to the
many "red flags that would have prompt me to me forward to the millions f other dealership options. To get that out the way I am not
writing this review as a attack or under the presence of opinions yet
under facts of the personal.Thank You

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Address: 3733 Claypool St NW, Carroll, Ohio, United States, 43112-9795

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