Lancaster County Marine

Terrible experience! I will have to say that my experience with this company has been the worst retail experience I have ever been throughI ordered a custom made boat trailer for my bass boat in April I did my research and found that the company that was manufacturing the trailer, T*** trailers looked like they built a nice productTheir distribution dealer was Lancaster county marine in this area I dealt with Dale Hartman, the owner Upon ordering the trailer I was asked by Dale H*** to furnish them with measurements of my old trailerHe sent me a template that was titled by T*** trailers I had the old boat removed from the trailer and had a local dealer measure all of the bunks from the old trailer and add the measurements to the templateI furnished Lancaster county marine with these measurementsI also ordered custom wheels and a folding tongue I paid almost $for this trailerWhen I received the trailer in early June I picked it up from Lancaster County Marine on June 5, and took the trailer home A couple of days after I received the trailer I noticed a few things that I didn't likeFirst there were some paint runs on the trailer, the tires were manufactured in 2012, and the wheels, although similar design we're not of the quality of the picture I was given to choose fromI contacted Lancaster county marine and let Dale H*** know of these issues He said he would look into itIn the next few weeks things turned from bad to worseWhen we tried to put the boat on the new trailer we found that none of the measurements were correct and the boat would not fitWhen I say none of the measurements I mean none of the measurements in addition to this the folding tongue would not fold without assistance of a large malletIt was rusted and you physically cannot bend it by yourselfAs if all of these things were not bad enough Lancaster county marine refused to let me return the trailerThey offered to repair it/fix it but would not let me return it first, I did not want the trailer temporarily repaired like they offered and I certainly did not want it permanently repaired by cutting off the supports and re-welding them and repainting the trailer which is what they would have to do to permanently repair itI did not order a repaired trailer I also no longer trusted Lancaster county marine and T*** Trailers, as they Denied that the tires were three years old and they both denied that the wheels were incorrectI spent over years in the tire business so I know tires and wheels and I know these tires are three years oldThe wheels are a cheap imitation of the picture they sent meThe quality of the trailer, the non-folding tongue, the runs in the paint, and the fact that they not only made it to the incorrect specifications but they wanted to do a repair I did not want to be doneThe last straw was the fact that T*** trailers, who offered to do the repairs, would not have done the repairs correctly after all as they do not agree that all of the measurements are incorrect Dale H*** asked me, "what am I going to do with a custom made trailer, I can't sell it?" First of all that is not my problemI did not take money from him and give him something he didn't orderSecond of all he could return the trailer to T*** trailers and they could have resold it I have kept this trailer in my garage since I bought it so it would not deteriorate in the weather so that when I returned it they could resell itI have had to pay storage for my old boat and trailer and have not been able to use my garage for almost a year I cannot Imagine anywhere else where you would buy something whether it be custom ordered or not and not receive what you bought and them not let you return it Absolutely terrible experience I would never use them for anything Look at other reviews and you will see the same thing

Terrible experience! I will have to say that my experience with this company has been the worst retail experience I have ever been throughI ordered a custom made boat trailer for my bass boat in April I did my research and found that the company that was manufacturing the trailer, T*** trailers looked like they built a nice productTheir distribution dealer was Lancaster county marine in this area I dealt with Dale Hartman, the owner Upon ordering the trailer I was asked by Dale H*** to furnish them with measurements of my old trailerHe sent me a template that was titled by T*** trailers I had the old boat removed from the trailer and had a local dealer measure all of the bunks from the old trailer and add the measurements to the templateI furnished Lancaster county marine with these measurementsI also ordered custom wheels and a folding tongue I paid almost $for this trailerWhen I received the trailer in early June I picked it up from Lancaster County Marine on June 5, and took the trailer home A couple of days after I received the trailer I noticed a few things that I didn't likeFirst there were some paint runs on the trailer, the tires were manufactured in 2012, and the wheels, although similar design we're not of the quality of the picture I was given to choose fromI contacted Lancaster county marine and let Dale H*** know of these issues He said he would look into itIn the next few weeks things turned from bad to worseWhen we tried to put the boat on the new trailer we found that none of the measurements were correct and the boat would not fitWhen I say none of the measurements I mean none of the measurements in addition to this the folding tongue would not fold without assistance of a large malletIt was rusted and you physically cannot bend it by yourselfAs if all of these things were not bad enough Lancaster county marine refused to let me return the trailerThey offered to repair it/fix it but would not let me return it first, I did not want the trailer temporarily repaired like they offered and I certainly did not want it permanently repaired by cutting off the supports and re-welding them and repainting the trailer which is what they would have to do to permanently repair itI did not order a repaired trailer I also no longer trusted Lancaster county marine and T*** Trailers, as they Denied that the tires were three years old and they both denied that the wheels were incorrectI spent over years in the tire business so I know tires and wheels and I know these tires are three years oldThe wheels are a cheap imitation of the picture they sent meThe quality of the trailer, the non-folding tongue, the runs in the paint, and the fact that they not only made it to the incorrect specifications but they wanted to do a repair I did not want to be doneThe last straw was the fact that T*** trailers, who offered to do the repairs, would not have done the repairs correctly after all as they do not agree that all of the measurements are incorrect Dale H*** asked me, "what am I going to do with a custom made trailer, I can't sell it?" First of all that is not my problemI did not take money from him and give him something he didn't orderSecond of all he could return the trailer to T*** trailers and they could have resold it I have kept this trailer in my garage since I bought it so it would not deteriorate in the weather so that when I returned it they could resell itI have had to pay storage for my old boat and trailer and have not been able to use my garage for almost a year I cannot Imagine anywhere else where you would buy something whether it be custom ordered or not and not receive what you bought and them not let you return it Absolutely terrible experience I would never use them for anything Look at other reviews and you will see the same thing