Lancaster County Motors

11/16/15To whom it may concern,In regards to the letter we received from the Revdex.comI understand the customers concern and I can assure you there was no intent to not cancel the warrantyOur FI manager was in the process of moving his office to another location and the contract was not cancelled because it was just a simple paperwork error that was missedAs soon as our FI manager spoke to the lady again, he cancelled it right away because he knew he forgot to cancel the warrantyIt usually takes 6-weeks for the customer to get the refund because it has to be processed through the warranty and then through us which takes timeIt is not an instant transaction unfortunatelyIt was just human error and nobody gains anything from not cancelling a warrantyIn good faith, I have attached a copy of the check that we have issued to the customer along with the backup that shows how we arrived at that dollar amountShe also bought a gap contract which she must have forgot she bought so we will be issuing her a refund that is higher than she thought she was gettingAry questions or concerns please contact meThank you,Robert H.Office Manager

------- Forwarded message ----------From: [redacted] * [redacted] < [redacted] >Date: Wed, Dec 7, at 9:AMSubject: To: " [redacted] " < [redacted] >Revdex.comNorth Front StreetHarrisburg PA Dear [redacted] ; Regarding ID # [redacted] [redacted] *** Lancaster County Motors [redacted] Representative Jonathan F [redacted] has left several messages for [redacted] with no response.We will offer to make payments for her along with the $ [redacted] Corporate has agreed to credit her towards the purchase of a the [redacted] Please adviseThank You Brian [redacted] General Sales Manager/ Director Of MarketingLancaster County Motors Family of Dealerships###-###-#### Ext Office###-###-#### Fax###-###-#### Toll-Free

------ Forwarded message ----------From: [redacted] ***< [redacted] >Date: Mon, Dec 19, at 3:PMSubject: [redacted] ref# [redacted] To: " [redacted] " < [redacted] >Good afternoon Ms [redacted] : I am excited to tell you that Lancaster County Motors, in Mannheim, PA, and I have come to a settlementThe company agreed to the subtract $7,from the sticker price of my new vehicle My monthly payments are about the same as I was paying before, and MrJonathan F [redacted] even got my finance charge lower than I had on my MrF [redacted] asked me to, and I agreed, to sign a waiver stating I would not "bad mouth" Lancaster County Motors I cannot begin to tell you how relieved I am that this matter is behind me I thank you, and the Revdex.com of Harrisburg for your help with this matterAs I drove my car off the car lot today all I could think about was what a Merry Christmas I will have this year, and I wish the same for you and your staff at the Revdex.com of HarrisburgAgain thank you so much! [redacted] ***Sent from [redacted] Mail on [redacted]

November 26, 2015This letter is to address the complaint your office received from [redacted] , ID # [redacted] .Everything stated by [redacted] in her complaint is accurate save one, as the Finance Manager here we do not lose any commission by cancelling a warranty previously sold to a customerI was transferred to our [redacted] office soon after receiving her request to cancel and her documents proving the car was paid off, and in the transition simply forgotI have no excuse other than that.My General Manager, Brian B [redacted] , authorized our office to cut and mail a check to [redacted] which has been done, and after cancelling her warranty online we are now waiting for the refund due on our end so as not to drag the process out any longer on her end.If you need any other information regarding this matter, please feel free to contact me.Regards,Douglas PBusiness Manager

November 26, 2015This letter is to address the complaint your office received from [redacted] , ID # [redacted] Everything stated by [redacted] in her complaint is accurate save one, as the Finance Manager here we do not lose any commission by cancelling a warranty previously sold to a customerI was transferred to our [redacted] office soon after receiving her request to cancel and her documents proving the car was paid off, and in the transition simply forgotI have no excuse other than thatMy General Manager, Brian B [redacted] , authorized our office to cut and mail a check to [redacted] which has been done, and after cancelling her warranty online we are now waiting for the refund due on our end so as not to drag the process out any longer on her endIf you need any other information regarding this matter, please feel free to contact meRegards, Douglas P Business Manager