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Lancaster County Winery

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Lancaster County Winery Reviews (2)

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Revdex.com:
At this time, I have not been contacted by Lancaster County Winery regarding...

complaint ID [redacted].
Regards,
[redacted]

Review: This complaint is due to facilities that were promised and the condition of the facilities (product) was not met. We rented the Lancaster County Winery back in February for 1700.00. The facility was to be clean and ready to go for our reception, the lawn where the wedding ceremony was to take place and the pictures was supposed to be well taken care of as we were guaranteed this by the owner Mr. D[redacted]. We showed up at the facilities on Friday for the rehearsal and we promptly told that we had 2 hours to get the rehearsal done. We did this in plenty of time with time to spare so we wanted to put some reception items in the barn within our 2 hours, we were told no. Showed up at 10 AM the next morning, the barn had not had air conditioning turned on as we were told it was supposed to, had bird feces all over the chairs in the reception area and some of the tables and chairs had bird feces on them , we had to clean the place before everything was set up. We were promised a refrigerator to keep our Champagne cold for the toast, it was locked, the owner opened it and there was thick mold on the bottom of it as the owner stated it had not been opened in months. We had to put plastic on the bottom of it to put our flowers and champagne in it as the owner did nothing about this. The pipe leading to the toilet in the bathroom burst , the owner shut off the pipe, put old shirts around it and told the women to use the men's bathroom. We had to clean things up again, both bathrooms were in bad shape. The owner promised to have two nice round tables by the ceremony area that we requested, when I called him to have them put there we got two tables out of the lower level of the barn that were horrible. Picture time came and many places had thick mold or were filthy or had animal feces around it and poison and picture locations were limited, the premises were promised to be in tip top condition for our magical day. The stress and cleaning we had to do upset us greatly and warranted this claim to be filed.Desired Settlement: We are looking for a partial refund of at least 700.00 dollars refunded, as these premises were not in the condition they were promised and we had to clean before using them and had to alter plans for pictures. If this is not met we will use the court system to further action to get our refund .

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Lancaster County Winery regarding complaint ID [redacted].

Regards,

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Description: Wineries

Address: 799 Rawlinsville Rd, Willow Street, Pennsylvania, United States, 17584

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