Lancaster Pole Buildings, Inc.

While we feel that the customer's demands are unfair and that he is taking advantage of the situation, we feel it is in our best interests to put this matter behind us and move on. Therefore, we have issued the customer the $1,refund check that he has
requested. This amount is in addition to the $1,discount we had already issued to the customer prior to his filing of this complaint. Regrettably, we did not ask the customer to sign any documentation stating that the $refund compensated for his dissatisfaction. The total discount we have given the customer comes to $2,200, which is well over the price we charged the customer for the concrete. The customer has essentially profited from the purchase of this floor
As for the concerns the customer has about the floor: Hairline cracks in concrete floors are normal. Cracking in concrete floors is common even in 5" thick floors with wireThe cracking is usually due to the concrete shrinking as it dries or the ground settling slightly under the floor, and usually happens in the first year. Most of our competitors have placed clauses in their contracts stating that there is no guarantee against concrete floors cracking, and we have recently done the same

We are attempting to resolve this complaint from [redacted]. We feel that the job was done correctly and that this issue could very easily have been avoided had the code official/building inspector stated the need for the floor to be pitched during plan review or during a pre-slab inspection. For...

this reason the responsibility should fall, at least partly, on the code official. In the event that the township inspector does not agree to grant an exemption we will need to re-pour the concrete floor but in the meantime we will continue to try to get them to agree to an exemption until we feel all avenues have been exhausted. Let me know if you have any questions or concerns, Please see text from e-mail sent to [redacted] regarding this matter.Chet S[redacted].I have been in contact with your township regarding the issue with your concrete floor. I recently spoke with an inspector in a neighboring township who informed me that detached garages are exempt from the sloped floor requirement that your to township is insisting on.We have poured 18 floors in NJ this year alone and all but 4 have been poured level. In those cases where they were sloped the code official requested it before the slab was poured (during a pre-slab inspection). For this reason I feel responsibility should fall at least partly, or your township building inspector. We will continue to try to get him to agree to an exemption but it is beginning to look like the floor may need to be re-pouredI will let you know of any new developments in this matter.Chet S

We are attempting to resolve this complaint from [redacted]. We feel that the job was done correctly and that this issue could very easily have been avoided had the code official/building inspector stated the need for the floor to be pitched during plan review or during a pre-slab inspection....

For this reason the responsibility should fall, at least partly, on the code official. In the event that the township inspector does not agree to grant an exemption we will need to re-pour the concrete floor but in the meantime we will continue to try to get them to agree to an exemption until we feel all avenues have been exhausted. Let me know if you have any questions or concerns, Please see text from e-mail sent to [redacted] regarding this matter.Chet S
[redacted].
I have been in contact with your township regarding the issue with your concrete floor. I recently spoke with an inspector in a neighboring township who informed me that detached garages are exempt from the sloped floor requirement that your to township is insisting on.
We have poured 18 floors in NJ this year alone and all but 4 have been poured level. In those cases where they were sloped the code official requested it before the slab was poured (during a pre-slab inspection). For this reason I feel responsibility should fall at least partly, or your township building inspector. We will continue to try to get him to agree to an exemption but it is beginning to look like the floor may need to be re-poured
I will let you know of any new developments in this matter.
Chet S

Review: Had this company pour me a concrete floor that should be 5 inches thick to with stand a 10k truck. however , the floor that the poured in it is no where near level , very wavy , and now has a crack going all the way across the garage. concrete was 50-60 days old. once I seen the crack I called emailed and text. have heard nothing back from owner in over 2 weeks. have in contract that the floor should be 5 inches thick with saw cuts in it. (which it does not have also) Once he received his final check with full payment I have heard nothing.Desired Settlement: would liked to be re-imburst for the entire concrete floor considering it is a complete disaster. that would mean another 1000.00 dollars to completely refund the piss pour job the concrete floor is.

Business

Response:

While we feel that the customer's demands are unfair and that he is taking advantage of the situation, we feel it is in our best interests to put this matter behind us and move on. Therefore, we have issued the customer the $1,000 refund check that he has requested. This amount is in addition to the $1,200 discount we had already issued to the customer prior to his filing of this complaint. Regrettably, we did not ask the customer to sign any documentation stating that the $1200 refund compensated for his dissatisfaction. The total discount we have given the customer comes to $2,200, which is well over the price we charged the customer for the concrete. The customer has essentially profited from the purchase of this floor.

As for the concerns the customer has about the floor: Hairline cracks in concrete floors are normal. Cracking in concrete floors is common even in 5" thick floors with wire. The cracking is usually due to the concrete shrinking as it dries or the ground settling slightly under the floor, and usually happens in the first year. Most of our competitors have placed clauses in their contracts stating that there is no guarantee against concrete floors cracking, and we have recently done the same.