Lance Powersports

Initial Business Response / [redacted] (1000, 14, 2015/08/14) */ We have repeatedly attempted to help this customer to no avail, (plenty of proof available) He was verbally abusive and spoke like a drunken sailorHis local dealer has the parts in stock that he needs, his goal was to go around the dealer in an attempt to buy factory directOur policy is that if you have a dealer in your town we encourage you to go to them, if you don't we will ship parts to you in most casesLike yelp has a forum in which the consumer can voice his opinion/complaint about a selected business my belief is that businesses should have a yelp forum in which we could voice our opinion about certain customersIn closing this customer can still drive to his local dealer (miles from his house) and get any and all of the parts he needs, the local dealer is ready and able to help him Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) As explained, I just wanted to know what the part was so I could buy one from the dealer, or if must be, from another source, but never from the manufacturerAs documented in previous attachments, the dealer did not know what the part was and said they would have to take the bike apart I am being mischaracterized by the customer repIn fact, he was continuously combative and continues to be so, even in this complaint resolution processThe Revdex.com is for resolving issues, not making ad hominem attacks I encourage anyone considering doing business with Lance to read this complaint, including the attachments, and judge for themselves the conduct of this company

Initial Business Response /* (1000, 14, 2015/08/14) */
We have repeatedly attempted to help this customer to no avail, (plenty of proof available) He was verbally abusive and spoke like a drunken sailor. His local dealer has the parts in stock that he needs, his goal was to go around the dealer in...

an attempt to buy factory direct. Our policy is that if you have a dealer in your town we encourage you to go to them, if you don't we will ship parts to you in most cases. Like yelp has a forum in which the consumer can voice his opinion/complaint about a selected business my belief is that businesses should have a yelp forum in which we could voice our opinion about certain customers. In closing this customer can still drive to his local dealer (3 miles from his house) and get any and all of the parts he needs, the local dealer is ready and able to help him.
Initial Consumer Rebuttal /* (3000, 16, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As explained, I just wanted to know what the part was so I could buy one from the dealer, or if must be, from another source, but never from the manufacturer. As documented in previous attachments, the dealer did not know what the part was and said they would have to take the bike apart.
I am being mischaracterized by the customer rep. In fact, he was continuously combative and continues to be so, even in this complaint resolution process. The Revdex.com is for resolving issues, not making ad hominem attacks.
I encourage anyone considering doing business with Lance to read this complaint, including the attachments, and judge for themselves the conduct of this company.