Lance's Landscaping

Complaint: [redacted]
I am rejecting this response because:The information provided is not accurate.  We had the chambers installed in January 2016.  On March 28 (2 months later, not 4, as [redacted] said) we reached back out to [redacted] because the yard was still wet, and we asked him to come look at the problem.  We have this in an email. A month later, when we had not heard back from him, we reached out again, on April 26.  He replied on April 28 and said "My Supplier did go out and look at it awhile back.  I've just been so busy that I completely forgot to call you."  He did NOT come back out to assess the situation as he claims.  He sent his rep, and then forgot to follow up.  This is unacceptable that he is now claiming that he took care of this. We also have this in an email. When we discussed putting in the Chambers, [redacted] told us he would install a "cap" so we could look inside, and if it was getting full, we could pump out the water.  He did not follow through on this.  When I asked him why we didn't have the cap, he said he felt so confident that the chamber wouldn't fill up that we didn't need the cap. Since there is no cap, there is no way for him to determine that the chamber is "full" as he is claiming.  He has not been back on our property, and he can not see into the ground to make that claim. [redacted] was aware all along that we have a spring, and he knew exactly how much water we were dealing with.  If he thinks the chambers are full, this is completely his own fault, because it was poorly planned and designed.Not to mention, this still does not address the fact that our yard is still wet ON THE OTHER SIDE,  because the yard was not graded properly. We told [redacted] he could send someone out for another opinion, but that it doesn't change anything, and we still want a refund so we can get started on the work to re-do all of [redacted]'s work with another vendor.  He promised that his contact would email us to set up a time on June 1.  It is now June 14, almost two weeks later, and we still have not heard anything.We are tired of dealing with this, and constantly having to follow up.  The bottom line is that we paid over $8,000 to get our yard dry and usable, and that has not happened.  We have a vendor with a plan to remedy everything that [redacted] has done, but we need a refund before we can get started.  We need this resolved quickly.  We have been working with [redacted] for a year now, and are quickly losing patience with all of this back and forth, and no resolution.      
Sincerely,
[redacted]

I hired him in July 2015 to do landscaping work at a price of $1800. After some work he asked more money . I agreed to pay him $2000 though our agreement was for fixed price .I gave him the total money but I had to go out of country .He never finished the work .He even used four bags of Mulch which I had it at home . Upon my return ,when I asked him to complete the work ,he demanded more money,so I decided to not continue with him and finished the job myself.His
wife claim to be a Notary Public and has a stamp . .His work is terrible .He spilled gas all over my lawn and burned it.I trusted the people but they took advantage of my trust.Because of my trust I had told my wife to pay the total amount without me actually checking the final work

I hired him in July 2015 to do landscaping work at a price of $1800. After some work he asked more money . I agreed to pay him $2000 though our agreement was for fixed price .I gave him the total money but I had to go out of country .He never finished the work .He even used four bags of Mulch which I had it at home . Upon my return ,when I asked him to complete the work ,he demanded more money,so I decided to not continue with him and finished the job myself.His

wife claim to be a Notary Public and has a stamp . .His work is terrible .He spilled gas all over my lawn and burned it.I trusted the people but they took advantage of my trust.Because of my trust I had told my wife to pay the total amount without me actually checking the final work