? Attn: ? Ms? [redacted] ? Trade Practice ConsultantRE: ? Revdex.com Complaint Number [redacted] , [redacted] ***? Two Attachments: ? Allied Security Agreement and Work OrderIt is not unusual for people to be surprised, disappointed and/or angry when they learn they have an active agreement when the cancellation process is initiatedHistorically, after sending a copy of the signed agreement (see attached) to the client, thereby bringing the existence of a agreement into their awareness at the beginning of the cancellation process, Allied is usually able to come to some mutual resolution? ? For example, if the client was relocating, the services would be transferred to the new location? ? If, as in this situation, the client unilaterally stops scheduled payments as per the agreement, then the various contractual collections efforts are initiated as outlined in the signed agreement(attached)? Allied's agreement reflects the standard alarm industry agreement terms & collection provisions.? In October 2014, Allied was upgrading monitoring services by switching to an "owned line" from a "shared line" or receiver? Also at this time, ? due to liability insurance company requirements that ? all Allied clients be under agreement to maintain validity of liability insurance coverage/policy combined with somewhat recent changes in New Mexico law preventing the automatic renewal of residential agreements, made re-signing of new agreements appropriate? ? Previously, the residential agreements would renew automatically for a defined term, ? making re-signing unnecessary & irrelevant? In the residential alarm business direct costs are often amortized or ? factored into the monthly reoccurring service fees? For example, in this situation the service call and battery replacement are complimentary although Allied did incur direct & indirect costs? One reason there is no charge is that the monthly fees are being counted on for the duration of the signed agreement? Specifically, addressing the written concerns in Revdex.com complaint:? A written form is not utilized by Allied or required to authorize auto payments for scheduled reoccurring invoices.? ? The Allied agreement that Ms [redacted] signed is a double sided, legal size form, that appears like a legal document signifying more than simply a permission slip? Please see attached? Ms [redacted] indicated she signed this agreement in person? ? Ms [redacted] had been paying her monthly Allied invoices via auto withdrawal prior to the October service call; ? there was no change in monthly fees or payment procedures? The attached signed document does not refer to or indicate anything to do with "automatic withdrawal".? One Proposed Outcome for Ms***'s review:? Allied will transfer your alarm service at no charge to another location within Dona Ana county with your agreement expiring as scheduled? No new agreement; no charge.? If this Proposal is inappropriate or unacceptable, if I am notified, another resolution Proposal will be generated for your review.? In closing, as the owner of Allied, it is my intention to resolve this issue fairly.Prepared & Submitted byJames N***
? ? Although I respectfully disagree with your submitted complaint, it is my intent to treat you fairly or more than fairly? ? Ms***, you are released from the contract balance and the collection process has been cancelled.? ? I am sorry for any frustration or inconvenience this misunderstanding may have caused you? Sincerely ? James N***
Complaint: [redacted] I am rejecting this response because: I had no intention of entering into another year agreement with Allied? I did not initiate the service callAllied called me and as you can see on the contract the purpose of the call was to change the account number so that the automatic withdrawals could continue as I stated before in my initial complaintThe representative that came to my house did not mention that I was entering into another contractI can see that it says that on the contract but I did not read it as carefully as I should haveUnfortunately I had trust in the representative and Allied that I was just complying with their request to update my account? I should not have to pay the remainder of this balanceIt is dishonest to conduct business this wayI do not have a system that the monitoring can be transferred toAnd if I did I would not used Allied as they have shown that they will trick you into signing a contract rather than explain the real reason they have come to your home Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
? Attn: ? Ms? [redacted] ? Trade Practice ConsultantRE: ? Revdex.com Complaint Number [redacted] , [redacted] ***? Two Attachments: ? Allied Security Agreement and Work OrderIt is not unusual for people to be surprised, disappointed and/or angry when they learn they have an active agreement when the cancellation process is initiatedHistorically, after sending a copy of the signed agreement (see attached) to the client, thereby bringing the existence of a agreement into their awareness at the beginning of the cancellation process, Allied is usually able to come to some mutual resolution? ? For example, if the client was relocating, the services would be transferred to the new location? ? If, as in this situation, the client unilaterally stops scheduled payments as per the agreement, then the various contractual collections efforts are initiated as outlined in the signed agreement(attached)? Allied's agreement reflects the standard alarm industry agreement terms & collection provisions.? In October 2014, Allied was upgrading monitoring services by switching to an "owned line" from a "shared line" or receiver? Also at this time, ? due to liability insurance company requirements that ? all Allied clients be under agreement to maintain validity of liability insurance coverage/policy combined with somewhat recent changes in New Mexico law preventing the automatic renewal of residential agreements, made re-signing of new agreements appropriate? ? Previously, the residential agreements would renew automatically for a defined term, ? making re-signing unnecessary & irrelevant? In the residential alarm business direct costs are often amortized or ? factored into the monthly reoccurring service fees? For example, in this situation the service call and battery replacement are complimentary although Allied did incur direct & indirect costs? One reason there is no charge is that the monthly fees are being counted on for the duration of the signed agreement? Specifically, addressing the written concerns in Revdex.com complaint:? A written form is not utilized by Allied or required to authorize auto payments for scheduled reoccurring invoices.? ? The Allied agreement that Ms [redacted] signed is a double sided, legal size form, that appears like a legal document signifying more than simply a permission slip? Please see attached? Ms [redacted] indicated she signed this agreement in person? ? Ms [redacted] had been paying her monthly Allied invoices via auto withdrawal prior to the October service call; ? there was no change in monthly fees or payment procedures? The attached signed document does not refer to or indicate anything to do with "automatic withdrawal".? One Proposed Outcome for Ms***'s review:? Allied will transfer your alarm service at no charge to another location within Dona Ana county with your agreement expiring as scheduled? No new agreement; no charge.? If this Proposal is inappropriate or unacceptable, if I am notified, another resolution Proposal will be generated for your review.? In closing, as the owner of Allied, it is my intention to resolve this issue fairly.Prepared & Submitted byJames N***
? ? Although I respectfully disagree with your submitted complaint, it is my intent to treat you fairly or more than fairly? ? Ms***, you are released from the contract balance and the collection process has been cancelled.? ? I am sorry for any frustration or inconvenience this misunderstanding may have caused you? Sincerely ? James N***
Complaint: [redacted] I am rejecting this response because: I had no intention of entering into another year agreement with Allied? I did not initiate the service callAllied called me and as you can see on the contract the purpose of the call was to change the account number so that the automatic withdrawals could continue as I stated before in my initial complaintThe representative that came to my house did not mention that I was entering into another contractI can see that it says that on the contract but I did not read it as carefully as I should haveUnfortunately I had trust in the representative and Allied that I was just complying with their request to update my account? I should not have to pay the remainder of this balanceIt is dishonest to conduct business this wayI do not have a system that the monitoring can be transferred toAnd if I did I would not used Allied as they have shown that they will trick you into signing a contract rather than explain the real reason they have come to your home Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]