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Land Home Financial Services, Inc.

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Reviews Land Home Financial Services, Inc.

Land Home Financial Services, Inc. Reviews (10)

Initial Business Response /* (1000, 8, 2015/03/09) */
Dear *** ***,
First off, please accept our sincerest apologies for the confusion and inconvenience we have caused in regards to your accountFurthermore, thank you for taking the time to assist us serve our clients betterIt
is due to your case we have been able to locate errors in our business practices and fix themFor that we want to thank you for your patience and understanding
I am happy to inform you we have disbursed payment for your Golden Bear insurance policy in the amount of $on March 2, Our records have been updated with your current policy information; you may rest assured that all future insurance payments will be disbursed from your escrow account in a timely and professional mannerOur research has indicated that when your homeowner's policy was switched to Golden Bear, we were not informed of the change by either yourself or your insurance agentIn the resolution of this matter, we contacted your agent who provided payment and policy informationThis enabled us to update our records and make the necessary paymentThere has been no lapse in coverageYour online access should now reflect your current insurance informationWe apologize that various phone representatives were unable to better explain the situationThis matter has been brought to the attention of their management team so that coaching may be provided
CoreLogic is our trusted third party provider of property tax information; they are responsible for ensuring that our property tax records are accurate and up to dateSupplemental tax bills are a common occurrence in the State of California; these bills are not paid out of escrow as they cannot be tracked consistently in the same way as standard property taxesFor this reason, supplemental tax bills are the responsibility of the individual borrowerWe are able to disburse payment from escrow for a supplemental tax bill with a written request including a copy of the bill in questionBear in mind that paying this type of bill from your escrow account may cause an eventual escrow shortage which can lead to higher monthly mortgage payments
We will make every effort to provide you with the outstanding service you expect and deserve as our valued customerIf you have any questions, please call us at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 9, 2014/12/10) */
With the difficulty the year of brought upon many borrowers, Land Home Financial Services, INChas done its best to stall recoupment processes in light of the borrower's financial condition with the hope the situation would
work out amicably for both parties
Communication has been regular, and always with the intent to solve the problem without further cost or issues to the borrowerThe borrower has been offered multiple avenues to resolve this balance with a multitude of re-payment options, each deemed unsatisfactoryUnfortunately the conversation at times has reached a stalemate
Land Home Financial expresses its deepest sympathies for external circumstances that have forced this unfortunate circumstance upon the borrowerHowever, it is our stance we have taken the necessary steps to resolve this issue to the best of our ability
At this time, Land Home Financial continues to work diligently with the borrower to reach a resolution that satisfies both parties
Initial Consumer Rebuttal /* (3000, 11, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have presented one offer which was to pay the full $70,in interest that has accrued due to their negligence in handling this loan
They have us handcuffed in this loan which continues to accrue interest until they decide to move forwardThey claim that the house will not appraise for what it needs to in order to qualify for the loan yet each time it doesIts only when you tack on this additional $70,that the numbers fall out of lineIf we had been able to move forward originally instead of getting cut-off in the middle of the project this interest would not have been there at allWe also cannot move on to another loan company because our down payment was used to start this loan process
They seem to have some notion that our current house contains the equity to pay it off but that is not a true statementOur current residence is losing value daily and at this point would be lucky to break even
We have been willing to meet them in the middle at $35,just as a means of getting this project moving againThat was presented to them back in August which was the last we have heard from any of them
Final Business Response /* (4000, 15, 2015/01/23) */
We, Land Home Financial Services, Incare happy to announce a mutual understanding has been reached in Mr***'s loanCommunication is progressing towards an amical resolutionA settlement is near and we are relieved to say both parties will be satisfied in the endWe would like to note that while we appreciate the place Mr*** is coming from, and understand the frustration this situation has brought upon him, we respectively dispute his claim(s) of negligenceWe take pride in our business practices and processesThe mere fact that this situation is concluding in the manner with which it is, is a testament to that fact

Initial Business Response /* (1000, 5, 2014/10/23) */
Land Home Financial took over the loan in question on May 9, At which time we were provided with the pre-modification terms via an electronic referral fileHowever, the loan's original investor (Newport Beach Holdings) did not
provide the appropriate collateral, and as a result, despite our best intentions to do so, were unable to perform a new loan audit, i.erefinance the loanOn September 25, we did in fact receive the necessary updated terms to perform the requested changeComing full circle, the loan in question is now showing current with the borrower's requested terms
***
*** ***
PR & Communications Director
Initial Consumer Rebuttal /* (3000, 7, 2014/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
LHFS has since sent me a billing showing that my last months payment was received late and has charged me a late fee along with apparently late interestIt is hard to be late on a payment when I had yet to receive a bill from this company or an agreement on the terms of my loanOnce again I had been paying my previously agreed upon payments even though though this company was not recognizing them
I use a bill pay service through my financial institutionMy records show that the payment in question was mailed to be received by LHFS on the 10th of OctoberLHFS claims that payment was not processed until after the due dateRegarding the due date, LHFS has modified the due date to an earlier date than what was agreed upon in my modification paperworkThe date agreed upon was the 13th of each monthMy current billing shows a due date on the 12th
LHFS continues to show me bad business practices and I would currently not recommend anyone doing business with this company
Final Business Response /* (4000, 14, 2015/02/20) */
Mr***,
Forgive my delay in responding to your formal rebuttalI want to apologize for the inconvenience we have put you through during this processIt is not fair for you to spend your time and energy disputing the clear facts of this issue with usI personally take full responsibility for the mistakes of my servicing department and the delay in acknowledging them
I have been informed that your loan's servicing has been transferred to SW Linear Investment Group (SW)We have informed SW of our error in communicating your due date, and formally sent notification that the correct due date is the 13th of each monthPlease let me know if you have any issues moving forwardI left my direct line on your personal VM
Again, I am sorry for the inconvenience we have cause you
*** ***
Director of Public Relations & Communications
***

Initial Business Response /* (1000, 5, 2015/02/18) */
Dear [redacted],
I apologize on behalf of Land Home Financial Service, Inc. for any communication that you felt was harassment. That is never our intention. Our goal is ensure you are informed of our policies in an effort to...

avoid penalties.

Please see below for our formal response mailed to you from our servicing department. Please let myself and/or Tina know if you have any questions regarding Land Home Financial's response.
Please note that LHFS is the servicer on behalf of the investor, [redacted]), LLC. As we understand, you are disputing this debt. Pursuant to your request of validation of debt, to request a validation of debt, you were required to do so 'within the thirty-day period" after receipt of the debt validation notice. As such, because the 30-day period has long since expired prior to you sending the aforementioned request, you are not entitled, under statute, to such validation. However, since you are requesting such validation, enclosed are the following loan documents, which provide the validation/verification of debt:
Notice of Assignment, Sale or Transfer of Servicing Rights
Fixed Rate Consumer Note and Security Instrument
Fixed Rate Disclosure Statement
Allonge to Installment Consumer Loan Security Agreement
Copy of Recorded Deed of Trust
Assignment of Deed of Trust
We trust the enclosed documents are responsive to your request. Should you have any further questions, please do not hesitate to contact me directly at the number listed below and/or our Customer Service Department toll-free (877) 557-9042.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did mail a validation letter to them with a tracking # [redacted] for USPS. They refused to receive it. I asked the following questions:
1. Proof that you either own or were assigned the debt from the creditor
2. Proof that you have the right to collect this debt in my state
3. Proof that your company carries a bond
4. Proof of how your company assessed the outstanding debt
5. Payment history from the original creditor
6. Name and address of the original creditor
7. Copy of the original contract bearing my signature
8.Address of the property this statement refers to
This was sent 2/5/2015. The first "bill" I received was dated 1/20/2015 and was mailed to me on 1/21/2015. My validation request was mailed to Land Home Financial Services, [redacted]. I have proof of all of this.
[redacted]
Final Business Response /* (4000, 18, 2015/05/15) */
Dear [redacted],
This is to acknowledge receipt and final response to your most recent inquiries received May 13, 2015 on the referenced loan and property. We appreciate the opportunity to respond.
Please note that Land Home Financial Services, Inc. (LHFS) is merely the servicer on behalf of the investor, [redacted] As a servicer, the information that was mailed in our previous correspondence is all the information that was provided to us by the investor ([redacted]) of the loan.
Any further questions regarding the validity of the debt and the documents above, must be addressed with the investor of the loan, [redacted].
[redacted] can be reached at the following address and phone number:
[redacted]
Please feel free to contact our service department with any further questions regarding the process to validate this loan; however actual validation needs to happen via [redacted]. (LHFS's Phone number, email and mailing address included in mailed correspondence.)
Final Consumer Response /* (4200, 20, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Does this mean you will stop sending me your bogus bills?
[redacted]

Initial Business Response /* (1000, 5, 2015/04/27) */
We regret the part our policies have played in delaying this borrower his access to the loan funds he is requesting. At Land Home Financial, our goal is to ensure each and every check and balance of the loan process is adequately...

reviewed and measured for success - not only for Land Home Financail, but most importantly the borrower. In an industry stricken with loose standards, we have taken a steadfast approach to our checks and balances.
We have never lost contact with the borrower in question. We continue our efforts to come to a mutual resolution with the problems at hand within this loan scenario. Currently the burden of work is lies with the borrower, and we are awaiting a response on his desired future direction.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All documents requested for the refi were fully submitted by Feb 20th.
LHF failed to submit to underwriting until March 24th.
Underwriting failed to issue a HUD 1 so we could sign docs for the refi until YESTERDAY April 27th.
Failing to fund or complete the refi in a timely manner created a significant delay and hardship for the purchase. It delayed the purchase escrow by almost 3 weeks. It almost caused the purchase to fail due to the DTI ratio being off as the refi had not yet completed.
According to every single professional lender I have been in communication with and according to the real estate lawyer I have been communicating with, the LHF practice of pausing the refi when a purchase is being considered is not only a lousy practice but completely unheard of.
As a result of the refi not being completed in a reasonable time period, I ended up with a highly undesirable FHA loan which is cost me an extra $5,000 in closing costs to buy down PMI and will cost me an extra $188/month for 246 months which works out to over $46,000.
An additional expense is the cost of having to hire contractors to complete work I was expecting to have time to do during the 3 weeks I should have had before being forced out of my current residence.
LHF thinks that by buying down the rate on my refi by 0.125, that they have resolved the issue.
I am still not able to occupy my purchase and the issue is not resolved.
A resolution to the issue would be to either pay me the $55,000 it is costing me for LHF negligence, or to turn the purchase into a conventional at no cost to me at a rate of 4.00% or better.
The lawyer I have been in communication with is very excited to begin this case at no cost to me but I would like to resolve this matter without costing LHF the expense of a court case.
Final Business Response /* (4000, 9, 2015/05/15) */
Mr. [redacted],
With the mention of legal action, we cannot further engage this conversation via this communication channel.
Thank you.
Final Consumer Response /* (4200, 11, 2015/05/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
With this pathetic non-response and an obvious failed effort to attempt a resolution, the next step is to wait for a positive response.

Initial Business Response /* (1000, 8, 2015/06/03) */
While we feel for your situation, our hands are tied at this point. All of the appraisers on the panel for Land Home Financial Services, Inc. are contracted out on a case to case basis. Please consult the appraisal board (OREA or the BOE)...

for your best course of action moving forward.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your company has the power to resolve a wrong. You can have the The Direct Endorsement (DE) Underwriter who has responsibility for the quality of the appraisal report is allowed to request clarifications and discuss with the appraiser components of the appraisal that influence its quality. The appraiser broke a law The lender is held responsible, equally with the appraiser, for the integrity, accuracy and thoroughness of an appraisal submitted to FHA for mortgage insurance purposes.However, effective for case numbers assigned on or after February 15, 2010, no members of a lender's loan production staff or any person who is compensated on a commission basis upon the successful completion of a loan or reports, ultimately, to any officer of the lender not independent of the loan production staff and process, shall have substantive communications with an appraiser relating to or having an impact on valuation, including ordering or managing an appraisal assignment.The Direct Endorsement (DE) Underwriter who has responsibility for the quality of the appraisal report is allowed to request clarifications and discuss with the appraiser components of the appraisal that influence its quality. THE APPRAISER YOUR COMPANY USED CONTACTED
PRODUCTION STAFF AFTER THE APPRAISAL WITH VALUATION I HAVE PROOF THIS IS A FEDERAL CRIME. YOU ARE RESPONSIBLE FOR THAT AND ALL THAT HAPPENED . I CAN EMAIL YOU THE PROOF. DO YOU WANT IT? I WANT THE APPRAISAL THROWN OUT ITS UNFAIRLY STOPPING ME FROM GETTING ANOTHER BUYER AND YOUR RESPONSIBLE FOR THE APPRAISAL ACCURACY AS WELL AS THE APPRAISER The lender is held responsible, equally with the appraiser, for the integrity, accuracy and thoroughness of an appraisal submitted to FHA for mortgage insurance purposes.
FHA may pursue appropriate enforcement actions against both or either party for violations. dO YOU WANT THE EMAIL WHERE THE APPRAISER CONTACT YOU THE LENDERS PRODUCTION STAFF A FEDERAL CRIME?The Direct Endorsement (DE) Underwriter who has responsibility for the quality of the appraisal report is allowed to request clarifications and discuss with the appraiser components of the appraisal that influence its quality.

Initial Business Response /* (1000, 5, 2015/06/01) */
Thank you for the opportunity to respond to your complaint. We empathize with your frustration regarding the standard operating process to cancel the Private Mortgage Insurance (PMI) and the appraisal requirement. It is a must we adhere...

to, and ensure certain policies are in place in order to protect and be in compliance with all interested parties. Standards for the removal of PMI differ from agency to agency, each having their own strict benchmarks for what warrants a removal.
We thank you for your patience while we researched your specific situation. We assure you that we take all complaints seriously. Our review of your loan has determined that there has been no illegal wrongdoing in the requirement of an appraisal to determine and execute a final evaluation to cancel the PMI on the loan in question. Although we understand your loan recently funded in January, the purpose of a current appraisal is to ensure the property has not lowered in value.
With that being said, we have made an exception; as a result of the recent large down payments to principal, a request has been made to remove the PMI from your loan. We expect the removal of PMI to be effective July 1, 2015.
Additionally, regarding the service you experienced, we value your feedback and regret your dissatisfaction in speaking with our client service agents. Please be assured that our calls are monitored, and our senior management has reviewed all calls to ensure that they were properly addressed.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/17) */
We are pleased to announce we were able to come to a mutual understanding and agreement with the complainant. With client service our number one goal, we are very thankful this process was able to help us further define what that really...

means not only to us but our valued clients. Thank you to the Revdex.com for providing the portal for this resolution.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The so claimed vice president of the company, Mr[redacted], reached out to me with a phone call, and indicated that he decided to give me a full refund. I am waiting for my check to arrive at the moment.

Initial Business Response /* (1000, 8, 2015/02/03) */
Is it not every day a client plays a major role in addressing a business's process and procedures. Given the scope and breath of Land Home Financial Services, Inc. we pride ourselves on offering the best products and services we can to...

our vast, diverse audience. As regulations, laws and business procedures change; we at times develop practices that over reach their intended audience and as a result can cause confusion.
We sincerely apologize for any confusion, unrest and concern we have cause the borrower in question. The information she was provided via mail was incorrect and contradicted what in fact was factual information and advice provided by our loan coordinator. We would like to extend a humble thank you to the borrower for the role they played in helping us bring this issue to light.
We have reached out to the borrower explaining the misunderstanding. We look forward to clearing up the confusion and moving forward on the same page.

Dear Mr. [redacted],
 
Thank you for the opportunity to address your concerns.  Due to the sensitive nature of your compliant we have mailed a detailed response to your home address in La Jolla, CA.  Please review the letter and reach out to us with any further...

questions. We trust you will find our response satisfactory per your requested resolution. 
 
Sincerely,
 
[redacted] 
Communications

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Address: 1635 Village Center Cir STE 280, Las Vegas, Nevada, United States, 89134-6375

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