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3/15/Complaint ID:***I am sorry that despite our previous correspondence through the Revdex.com (and also through Choice Hotels Guest Relations, Choice Hotels reviews, Tripadvisor, phone calls, email and in-person discussions), you are unsatisfied with my responses.I have stated the facts numerous times, yet you have continued to refute them.Below are statements of fact;-You checked in to the hotel on 1/24/and stayed with us for three nightsOf those three nights, one was comped due to as issue you encountered during a previous stay on 1/13/We spoke several times via phone before your arrival on 1/24/to take care of the arrangementsThe two nights that were not comped were paid for by your husband-At 1:a.mon 1/26/17, you called the hotel front desk to report marijuana smoking on the 7th floorSecurity did smell an odor of marijuana but could not locate the exact roomThey deodorized the floorLess than minutes after your complaint, the smell cleared and there were no further reports from you regarding smoking-You emailed me on 1/26/at 8:a.mregarding this issue so that was awareDespite this incident, you stayed at the hotel on the night of 1/26/17.-On 1/26/17, I spoke with your husband several times via email between 12:p.mand 1:p.mregarding setting up a long-term stay for youHe mentioned that you may want to stay for at least one monthHe said that you received a rate quote from another hotel and asked if I could match itI could not match the competitor's rate but did offer, him a steep discountI did not hear from your husband again until the following day, 1/27/17,-You checked out of the Quality Inn at 10:a.mon 1/27/You loaded all of your belongings in your vehicle and left to go to another hotel.-At 11:a.mon 1/27/17, your husband emailed me and asked if we could work out a weekly agreementHe said that you may be returning to the hotelI also spoke with him via Phone shortly after I received the emailWe agreed to the charge of $490, tax-free, for a seven-night periodThe $was to be paid to his credit card every Friday.-You checked back into the hotel on 1/27/at 11:a.mYou said that upon visiting another hotel (the one with whom you worked out a weekly agreement), you were unhappy with their accommodationsYou mentioned that you preferred our hotelYou checked back in for a 30-night stay. -During our conversation at the desk on 2/16/17, you mentioned in passing to me that you could cancel the credit card that was being used for payment for your roomOn 2/17/17, that card declined for payment of $490.-You left the hotel on 2/17/At that time, you owed for seven nights (2/10/- 2/16/17) - $490.-You never spoke with me in person when you left on 2/17/17.Below are statements made by you that are false, followed fay the truth:From your complaint on 2/13/17:-You state that on 1/25/you sent "one of many emails regarding smoking"In fact, you sent me one email on 1/26/Nothing else.-You state that you "made contact with Choice Company they have refuse-[sic] to take action"In fact, Choice Hotels International did open up a Guest Relation file and contacted the hotel several timesThey updated the file every time you or your husband spoke with them.-You state that you were informed by management that "they allowed the patrons to smoke in a non smoking building"We do not allow guests to smoke in the buildingUntil 2/15/17, guests were allowed to smoke tobacco on the balconies, but not inside the building-You state that you "have no money to go anywhere else"In January, you physically checked out of the hotel and went to a competitorThey offered far cheaper rates than usDespite this, you returned to the Quality Inn that same dayIn February, you claimed you were again, going to visit another hotelAlso, you were not paying for your roomYour husband was.-You state that "illegal activities are condoned"WeDO NOT allow the smoking of marijuana in the buildingYes, guests have broken the rules at timesWhen that happens, the hotel acts accordingly.-You state that you "have already spent over two thousand dollars"This is not true at allWe collected $from your husband's card prior to your abrupt departureWhen you left, you owed $490.From your complaint on 2/17/17:-You said that a front desk agent threatened to beat your ''***" when they asked you to move your vehicleI was at the desk at this timeThe front desk agent said no such thing to you.-You said that you told the front desk to not act "black and ghetto"Again, I was at the deskYou never said this.-You state that management was had a "lack luster[sic] approach and "was a lack of professional and chaos and drama all because he have contacted there [sic] corporate office over the illegal drugs being smoked in the hotel with their knowledge." Despite the numerous errors in both grammar and syntax in this statement, I can tell you again that we contacted you because your vehicle was parked in a tow-away zone and was impeding the flow of traffic in the lotI was well aware that you contacted Choice Hotels by this pointI even mentioned that to you.-You state that you "should not be threatened by any member of the staff over a miscommunication in parking"Again, no staff member threatened youFrom your complaint on 2/24/17:-You state that in regard to those who smoked in the hotel that "nothing was done until the 15th of February that was weeks without any response"When the smoking was reported, the staff attempted to located the source of the issue and eliminate the odorsAs mentioned above, I spoke with you several times between 1/25/and 2/15/17, On 2/15/17, I did end the practice of smoking on all balconies.-You state that I, the Assistant General Manager, "knowingly admits to breaking there [sic] own hotel ban"Again, all rooms are non-smokingUntil 2/15/17, tobacco smoking was permitted on balconies.-You state that you informed the hotel to "stop harassing me through email"On 2/15/17, when you emailed me about an alleged noise complaint you said "l am sure this email will go unresponsive too." We continued an email dialogue until the next day, 2/17/On 2/20/17, you submitted your review to Choice HotelsPer requirements (and because I respond to many reviews), I responded to youthat same dayYou responded to me later that dayAt that point, you mentioned that if I wish to speak with you, I must do so through your law firmI have not emailed you since then.You are more than welcome to provide a rebuttal to the points I have listed aboveIn fact, I am sure you will dispute many of those factsIf I receive more documentation from the Revdex.com, I will submit a responseThere is not much more I can say regarding.this caseObviously, we share very different opinions.Respectfully,Ben G***Assistant General Manager Quality Inn - University Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had incurred additional expenses checking into a better hotel that is listed on the website non smoking and doe not aloud the guest to smoke at allThe problem with the Quality Inn I have reported this incident starting in January 25,and nothing was done until the 15th of February that was weeks without any response and my health seriously affectedQuality Inn had falsely advertised this hotel as a non smoking making the guest sign documentation of non smoking policy but the Assistant GM knowingly admits to breaking there own hotel ban for these reasons alone I am entitled to a full refund starting from January 25, I also informed the hotel to stop harassing me through email and the could reach out to my law firm and they would assist them with any line of communication they would needI complaint has merit this should have been resolved back in JanuaryI informed Ben the Assistant GM that I would be checking of the hotel because of the theatrical staff threatening me over parkingI did report this incident to him and nothing was doneI also informed him verbally that his staff need to learn how to communicate with the hotel guest and I will not be threatenAlso, the staff was speaking about me negatively behind him and he did nothing again to resolve the complaintI have learned that the management team speaks to the entire staff at this hotel to start discord and disruption with the hotel guestI want all of my money back this experience has left me traumatized and accrued additional expenses
Regards,
** *** ***

2/17/2017BY CHOICE HOTELSComplaint ID: ***Ms** *** *** was a guest of the Quality Inn in January and February of During her stay, there were a few occurrences in which guests smoked in their rooms and/or balconies on her floorAt that time, we did allow smoking on balconies,
but not the roomsBecause of the troubles faced by this guest, the hotel banned smoking on all guest balconiesThis was obviously too little too late as Ms*** * *** ultimately left the hotel several days after she contacted the Revdex.comShe was welcome to stay as long as she likedHer check out date was 2/26/17.Ms*** * *** was upset about several other things at the hotel, as wellShe personally reported to me that she was displeased with my efforts to curb the balcony smoking, was upset when I asked her to move her vehicle from a non-spot, and was mad about a guest being loud on an adjacent balconyShe also addressed issues with housekeepingThose problems were corrected by the Executive Housekeeper.For payment, I was instructed by her husband to charge his card weekly in the amount of $I was able to charge the first two weeks for a total payment of $When Ms*** * *** left the hotel she owed a balance of $for the prior weekThe credit card from her husband declinedInstead of trying to fight for those funds, I have written them offBecause of this, no compensation will be provided to the guestShe has effectively received a discount of $490.00.I have also been in contact with Ms*** * ***'s other formal complaints via Choice Hotels and TripadvisorShe has mentioned that she will be summoning an attorney to sue the hotelThat is entirely her right if she wishes to do soI am sorry she feels the need to take those steps.I will use the complaints presented by Ms*** *** to improve our service and responsiveness to issues that ariseI am thankful for her candor and wish her all of the best in her travels.I am sorry we could not come to a better resolve before it reached this stage.Please contact me if you require any further information regarding this case.Respectfully,Ben G***Assistant General Manager

3/15/Complaint ID:***I am sorry that despite our previous correspondence through the Revdex.com (and also through Choice Hotels Guest Relations, Choice Hotels reviews, Tripadvisor, phone calls, email and in-person discussions), you are unsatisfied with my responses.I have stated the facts numerous times, yet you have continued to refute them.Below are statements of fact;-You checked in to the hotel on 1/24/and stayed with us for three nightsOf those three nights, one was comped due to as issue you encountered during a previous stay on 1/13/We spoke several times via phone before your arrival on 1/24/to take care of the arrangementsThe two nights that were not comped were paid for by your husba1:a.mon 1/26/17, you called the hotel front desk to report marijuana smoking on the 7th floorSecurity did smell an odor of marijuana but could not locate the exact roomThey deodorized the floorLess than minutes after your complaint, the smell cleared and there were no further reports from you regarding smoking-You emailed me on 1/26/at 8:a.mregarding this issue so that was awareDespite this incident, you stayed at the hotel on the night of 1/26/17.-On 1/26/17, I spoke with your husband several times via email between 12:p.mand 1:p.mregarding setting up a long-term stay for youHe mentioned that you may want to stay for at least one monthHe said that you received a rate quote from another hotel and asked if I could match itI could not match the competitor's rate but did offer, him a steep discountI did not hear from your husband again until the following day, 1/27/17,-You checked out of the Quality Inn at 10:a.mon 1/27/You loaded all of your belongings in your vehicle and left to go to another hotel.-At 11:a.mon 1/27/17, your husband emailed me and asked if we could work out a weekly agreementHe said that you may be returning to the hotelI also spoke with him via Phone shortly after I received the emailWe agreed to the charge of $490, tax-free, for a seven-night periodThe $was to be paid to his credit card every Friday.-You checked back into the hotel on 1/27/at 11:a.mYou said that upon visiting another hotel (the one with whom you worked out a weekly agreement), you were unhappy with their accommodationsYou mentioned that you preferred our hotelYou checked back in for a 30-night stay. -During our conversation at the desk on 2/16/17, you mentioned in passing to me that you could cancel the credit card that was being used for payment for your roomOn 2/17/17, that card declined for payment of $490.-You left the hotel on 2/17/At that time, you owed for seven nights (2/10/- 2/16/17) - $490.-You never spoke with me in person when you left on 2/17/17.Below are statements made by you that are false, followed fay the truth:From your complaint on 2/13/17:-You state that on 1/25/you sent "one of many emails regarding smoking"In fact, you sent me one email on 1/26/Nothing else.-You state that you "made contact with Choice Company they have refuse-[sic] to take action"In fact, Choice Hotels International did open up a Guest Relation file and contacted the hotel several timesThey updated the file every time you or your husband spoke with them.-You state that you were informed by management that "they allowed the patrons to smoke in a non smoking building"We do not allow guests to smoke in the buildingUntil 2/15/17, guests were allowed to smoke tobacco on the balconies, but not inside the building-You state that you "have no money to go anywhere else"In January, you physically checked out of the hotel and went to a competitorThey offered far cheaper rates than usDespite this, you returned to the Quality Inn that same dayIn February, you claimed you were again, going to visit another hotelAlso, you were not paying for your roomYour husband was.-You state that "illegal activities are condoned"WeDO NOT allow the smoking of marijuana in the buildingYes, guests have broken the rules at timesWhen that happens, the hotel acts accordingly.-You state that you "have already spent over two thousand dollars"This is not true at allWe collected $from your husband's card prior to your abrupt departureWhen you left, you owed $490.From your complaint on 2/17/17:-You said that a front desk agent threatened to beat your ''***" when they asked you to move your vehicleI was at the desk at this timeThe front desk agent said no such thing to you.-You said that you told the front desk to not act "black and ghetto"Again, I was at the deskYou never said this.-You state that management was had a "lack luster[sic] approach and "was a lack of professional and chaos and drama all because he have contacted there [sic] corporate office over the illegal drugs being smoked in the hotel with their knowledge." Despite the numerous errors in both grammar and syntax in this statement, I can tell you again that we contacted you because your vehicle was parked in a tow-away zone and was impeding the flow of traffic in the lotI was well aware that you contacted Choice Hotels by this pointI even mentioned that to you.-You state that you "should not be threatened by any member of the staff over a miscommunication in parking"Again, no staff member threatened youFrom your complaint on 2/24/17:-You state that in regard to those who smoked in the hotel that "nothing was done until the 15th of February that was weeks without any response"When the smoking was reported, the staff attempted to located the source of the issue and eliminate the odorsAs mentioned above, I spoke with you several times between 1/25/and 2/15/17, On 2/15/17, I did end the practice of smoking on all balconies.-You state that I, the Assistant General Manager, "knowingly admits to breaking there [sic] own hotel ban"Again, all rooms are non-smokingUntil 2/15/17, tobacco smoking was permitted on balconies.-You state that you informed the hotel to "stop harassing me through email"On 2/15/17, when you emailed me about an alleged noise complaint you said "l am sure this email will go unresponsive too." We continued an email dialogue until the next day, 2/17/On 2/20/17, you submitted your review to Choice HotelsPer requirements (and because I respond to many reviews), I responded to youthat same dayYou responded to me later that dayAt that point, you mentioned that if I wish to speak with you, I must do so through your law firmI have not emailed you since then.You are more than welcome to provide a rebuttal to the points I have listed aboveIn fact, I am sure you will dispute many of those factsIf I receive more documentation from the Revdex.com, I will submit a responseThere is not much more I can say regarding.this caseObviously, we share very different opinions.Respectfully,Ben G***Assistant General Manager Quality Inn - University Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had incurred additional expenses checking into a better hotel that is listed on the website non smoking and doe not aloud the guest to smoke at allThe problem with the Quality Inn I have reported this incident starting in January 25,and nothing was done until the 15th of February that was weeks without any response and my health seriously affectedQuality Inn had falsely advertised this hotel as a non smoking making the guest sign documentation of non smoking policy but the Assistant GM knowingly admits to breaking there own hotel ban for these reasons alone I am entitled to a full refund starting from January 25, I also informed the hotel to stop harassing me through email and the could reach out to my law firm and they would assist them with any line of communication they would needI complaint has merit this should have been resolved back in JanuaryI informed Ben the Assistant GM that I would be checking of the hotel because of the theatrical staff threatening me over parkingI did report this incident to him and nothing was doneI also informed him verbally that his staff need to learn how to communicate with the hotel guest and I will not be threatenAlso, the staff was speaking about me negatively behind him and he did nothing again to resolve the complaintI have learned that the management team speaks to the entire staff at this hotel to start discord and disruption with the hotel guestI want all of my money back this experience has left me traumatized and accrued additional expenses
Regards,
** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is most alarming because Quality Inn has failed to recognize they advertised this hotel on TripAdvisor, Hotels.com and the corporate website as a Non smoking hotel well before my complaintYes, I have been complaining since January 9,about marijuana and cigarettes being smoked at this hotelNo, management did not react until the actual complaint went online for others to review but their reactions was not to financially compensate me. I believe I am entitled to a full refund throughout my stay and I want ALL of my money back.
Regards,
** *** ***

2/17/2017BY CHOICE HOTELSComplaint ID: [redacted]Ms. [redacted] was a guest of the Quality Inn in January and February of 2017. During her stay, there were a few occurrences in which guests smoked in their rooms and/or balconies on her floor. At that time, we did allow smoking on balconies,...

but not the rooms. Because of the troubles faced by this guest, the hotel banned smoking on all guest balconies. This was obviously too little too late as Ms. [redacted] ultimately left the hotel several days after she contacted the Revdex.com. She was welcome to stay as long as she liked. Her check out date was 2/26/17.Ms. [redacted] was upset about several other things at the hotel, as well. She personally reported to me that she was displeased with my efforts to curb the balcony smoking, was upset when I asked her to move her vehicle from a non-spot, and was mad about a guest being loud on an adjacent balcony. She also addressed issues with housekeeping. Those problems were corrected by the Executive Housekeeper.For payment, I was instructed by her husband to charge his card weekly in the amount of $490.00. I was able to charge the first two weeks for a total payment of $980.00. When Ms. [redacted] left the hotel she owed a balance of $490.00 for the prior week. The credit card from her husband declined. Instead of trying to fight for those funds, I have written them off. Because of this, no compensation will be provided to the guest. She has effectively received a discount of $490.00.I have also been in contact with Ms. [redacted]'s other formal complaints via Choice Hotels and Tripadvisor. She has mentioned that she will be summoning an attorney to sue the hotel. That is entirely her right if she wishes to do so. I am sorry she feels the need to take those steps.I will use the complaints presented by Ms. [redacted] to improve our service and responsiveness to issues that arise. I am thankful for her candor and wish her all of the best in her travels.I am sorry we could not come to a better resolve before it reached this stage.Please contact me if you require any further information regarding this case.Respectfully,Ben G[redacted]Assistant General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is most alarming because Quality Inn has failed to recognize they advertised this hotel on TripAdvisor, Hotels.com and the corporate website as a Non smoking hotel well before my complaint. Yes, I have been complaining since January 9,2017 about marijuana and cigarettes being smoked at this hotel. No, management did not react until the actual complaint went online for others to review but their reactions was not to financially compensate me. I believe I am entitled to a full refund throughout my stay and I want ALL of my money back. 
Regards,
[redacted]